La Cité des Nuages Reviews 

3,270
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more

Company replied

Rated 5 out of 5 stars

Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more

Company replied

Rated 5 out of 5 stars

LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more

Company replied

Rated 5 out of 5 stars

Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉

Company replied

Company details

  1. Figurine Shop

Written by the company

Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,270)

750 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience. I ordered Plus Ultra accessories set for Bakugo and Deku to Estonia. Came well-packed and pretty quick. Tracked UPS parcel with courier delivery.
Will definitely order something again. Thank you!

15 July 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind feedback!
We’ll be more than happy to welcome you again for a future order!

Rated 5 out of 5 stars

Fast, Reliable, and Highly Recommended

I've been using La Cité des Nuages for some time now, and it's always been a fantastic experience. The service is fast, reliable, and professional. Their selection is great, and everything always arrives well-packaged and on time. I absolutely love this shop and would 100% recommend it to anyone looking for quality collectibles and top-notch customer service!

3 July 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words and continued support! It's a pleasure to hear that you've consistently had a great experience with us.
Your recommendation means a lot to our team. We look forward to serving you again soon!

Rated 5 out of 5 stars

Great 👍🏻

"I've been a long-time customer and have always had great experiences here. Everything just works smoothly and is so hassle-free. I especially appreciate the trust I can place in the company—whenever I make a pre-order, I know I'll receive the product safely, even after a long waiting period. Top-notch service, it doesn't get any better than this."

4 July 2025
Unprompted review
Rated 5 out of 5 stars

My first experiences with La Cité des Nuages

I just received my first package from La Cité des Nuages, consisting of two preordered 1/6 scale action figures, and am totally satisfied with the way everything was handled. The package was shipped the very next day after I cleared the balance, it was delivered extremely fast, very well packed, and thanks to this, the contents arrived completely undamaged, which, unfortunately, is not to be given nowadays. I am very happy with this shop, can highly recommend it, and will ever buy again from it.

2 July 2025
Unprompted review
Rated 4 out of 5 stars

Great store for figures within Europe

Product packed with care, straight to business and great service, a bit long for the item to be delivered but that's my only small gripe.

24 June 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words and your feedback — we truly appreciate it!

Just to clarify, your order placed on June 11th was shipped on June 12th.
Unfortunately, we do not have control over delivery times once the parcel is picked up — it then depends entirely on the carrier’s logistics.

We’re glad everything else met your expectations, and we hope to see you again soon!

Rated 5 out of 5 stars

Thank you for my order

The item I ordered arrived well packaged and in good condition, I'm happy with my purchase and with the costumer service.

13 June 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind message! We're really happy to hear that your item arrived safely and that you're satisfied with both your purchase and our customer service.

Your feedback means a lot to us — we truly appreciate it!

Don’t hesitate to reach out if you need anything in the future 😊

Rated 1 out of 5 stars

Carrier left the box on the Street

Carrier left the box on the Street
All wet and damaged
It was not lcdn fault!
They do a great job

6 June 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

We are truly sorry to hear about the condition in which your parcel was delivered.

Please rest assured that a claim has already been opened with the carrier, and our support team has responded to your ticket confirming that your issue is being taken care of.

We completely understand your frustration, and we share your concern. Unfortunately, we have no control over how the packages are handled or delivered once they leave our warehouse. That said, we are doing everything we can on our end to resolve this as quickly as possible.

Thank you for your understanding and patience.

Rated 5 out of 5 stars

Everything perfect

Everything perfect, like always. Thanks for your reliability and all times good communication!

4 June 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! We're truly glad to hear everything was perfect again. Your trust and continued support mean a lot to us. Looking forward to serving you again soon!

Rated 5 out of 5 stars

I can only recommend this Company

I can only recommend this Company. Good communication, fast shipment, great pricing ! Very happy!!

4 June 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words!
We’re thrilled to hear that you’re happy with our communication, fast shipment, and pricing.
Your satisfaction means a lot to us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Excelent

Great experience, i preordered an item with the deposit, they inform you about changes and delays in advance (the delay was cca one month but it wasnt their fault) and everything went smooth. No problems with the site and communication was great. Matus

4 June 2025
Unprompted review
Rated 5 out of 5 stars

A great service

A great service. Even thought I order from the other side of the world in Australia the parcel arrive quickly and the statue was well packed. I’m super happy.

28 May 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind feedback!
We’re really happy that you're satisfied with the statue and our service — it means a lot to us!
Looking forward to serving you again soon.

Rated 5 out of 5 stars

My experience with LaCité

The purchased item arrived damaged, probably due to a packaging issue; the producing company was aware and had communicated the issue to retailers. LaCité's customer service arranged for a replacement to be sent immediately. I highly appreciated the speed and transparency of communication provided by LaCité.

15 May 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you so much for your kind words!

We truly appreciate your understanding and patience regarding the damaged item. We’re glad to know that our quick response and transparent communication met your expectations. Customer satisfaction is our top priority, and we’re always here to help.
If you ever need anything else, don’t hesitate to reach out!

Rated 5 out of 5 stars

Just perfect🙏👌

8 May 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for this feedback! 😊
Please don't hesitate to contact us if you need anything. See you soon!

Rated 5 out of 5 stars

I bought the clone trooper Jesse hot…

I bought the clone trooper Jesse hot toys figure and everything was perfect. Excellent communication, hight recommended store. I took it from eshop and it arrived in Greece without problems.

8 May 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! We're thrilled to hear that everything went smoothly with your Clone Trooper Jesse Hot Toys figure purchase. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Figma Figure Alice

Like always 5/5 stars fast shipping , perfect contact, good prizes of figures and accessiories

5 May 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind feedback!
We truly appreciate your continued support and are delighted to hear that you’re satisfied with our service, shipping, and prices.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look