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La Casa del Electrodoméstico Reviews 

17,121
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

We were surprised to have had the delivery done in the time specified . only reason we gave it 4 stars was because of no communication so we didn't know that it was going to be delivered on the 5th da... See more

Company replied

Rated 5 out of 5 stars

I’m super happy with the service — the washing machine was delivered on time, everything worked perfectly, and the whole process was smooth and easy. The price was better than anything else I could... See more

Company replied

Rated 5 out of 5 stars

Great experience. Found the same product here where it was 55 EUR cheaper (BOSCH vacuum cleaner @ 255 vs. 310 elsewhere) and even though they wrote the delivery might take some time, it was deliv... See more

Rated 5 out of 5 stars

excellent service. I needed a special size for my already fitted kitchen, I found it online and ordered it. it was delivered and arrived in perfect condition just a few days later. Really good price a... See more

Company replied

Company details

  1. Appliance Store
  2. Electronics Company
  3. Electronics Store
  4. Kitchen Supply Store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

About La Casa del Electrodoméstico

Written by the company

Los mejores precios

Comprobamos los precios hasta tres veces al día para poder ofrecerte la mejor oferta, la que estás buscando. Nuestros precios se ven de manera clara, concisa y sin letra pequeña, teniendo los precios más competitivos del mercado. Con la garantía de que busques lo que busques, en La Casa del Electrodoméstico encontrarás lo que deseas, al precio que no esperabas.

 

El abanico más grande

Lavadoras, lavavajillas, frigoríficos, congeladores, secadoras, hornos, placas, microondas, televisiones, aspiradores… Todos los electrodomésticos que puedas imaginar y necesitar, están aquí. Más de 30 marcas, adaptadas a todo tipo de gustos, preferencias y posibilidades. Porque cada persona es de una manera, en La Casa del Electrodoméstico hay sitio para todos.

 

Tú opinión es fundamental

Opiniones reales de todos nuestros clientes para que puedas comprobar la experiencia de compra de otras personas. Tú nos señalas aquello que debemos mejorar y nosotros nos encargamos de tomar nota y ponernos manos a la obra. Y con lo que funciona bien… ¡trabajamos para hacerlo aún mejor! La experiencia de cada usuario es nuestra forma de entender el mundo. Nuestra premisa es clara: cuatro ojos siempre ven más que dos.

 

Si existe, lo tenemos o lo pedimos

Disponemos de un gran stock en nuestros almacenes, pero que no te engañen, es imposible tener todos los electrodomésticos del mundo guardados. Por eso, si no lo tenemos en nuestras dependencias, lo pedimos al fabricante y te lo enviamos. Porque sabemos que tu tiempo es oro, ponemos todos nuestros medios para cumplir los plazos de entrega y minimizarlos al máximo.

 

Estamos aquí, para ti

Información, preguntas, consultas, consejos, ayuda, problemas. Palabras que te suenan de sobra y que para nosotros son un reto constante. Un equipo preparado, cualificado y atento, siempre a tu disposición para solventar todo lo que necesites. Disponemos de varios canales de comunicación para que utilices el que mejor te convenga. Y todos ellos, con un índice de efectividad, simpatía y resolución impecables. No lo decimos nosotros, lo dicen nuestros clientes.

 

Entregas e instalación

Tanto si solo necesitas que te enviemos los productos a casa, como si te hace falta la instalación de los mismos, en La Casa del Electrodoméstico cubrimos todas tus exigencias. ¿No te lo crees? Toma nota. Envío gratuito estándar en la península de España en cualquier pedido. Y para los que quieren todo incluido y cero preocupaciones, el Servicio de Entrega Premium que incluye instalación, subida y retirada del antiguo aparato. Y todo ello, con los mejores profesionales de la instalación y a un precio muy competitivo.

 

Paga como quieras

En La Casa del Electrodoméstico sabemos que cada cliente es un mundo y tiene derecho a pagar de la forma más cómoda para sus intereses. Por ello, puedes abonar el importe de tu pedido mediante tarjeta bancaria, ingreso o transferencia, Bizum, o incluso financiar tu compra. Más fácil, imposible.

 

Satisfecho sí o sí

Estamos seguros de que quedarás completamente encantado con nosotros. Hasta tal punto que dispones de hasta 14 días desde que recibes el producto para comunicarnos el desestimiento de la compra. Pero ya te decimos que esto no suele ocurrir.

Written by the company

¡Siempre al servicio de nuestros clientes!
Cambiamos para mejorar, y lo hacemos pensando en ti. Nuestro objetivo solo es uno: que el cliente siempre quede satisfecho.

Contact info

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4.1

Great

TrustScore 4 out of 5

17K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(17,121)

1,090 reviews in the last 12 months

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Rated 5 out of 5 stars

I am very happy with the fridge

I am very happy with the fridge , nice colour , very quiet and good quality.
Shame ,delivery was only to the street door only. It seems ,if you want to buy online big heavy things, you must organise 2 men, to wait for the package.

6 May 2021
Rated 5 out of 5 stars

100% recommend

100% recommend! Bought LG washer/dryer. Amazing communication from the shop. The product was here under 48 hours.

I will definitely shop there again.

Thank you!

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Best price, quick and safe delivery of this big sized cargo. Got full information throughout the process made me feel assure on the deal.

5 March 2021
Rated 5 out of 5 stars

Very easy to make de purchase and above…

Very easy to make de purchase and above all a clear process regarding the price, and the shipping so you know what your getting and when your getting it.
Even though i had made a mistake in the adress for the shipping, customer's support swiftly manage to correct the data with a phone call.

6 February 2021
Rated 1 out of 5 stars

Not in stock despite the website says it's in stock!

I made an order for a dishwasher on 27.11 - the dishwasher was in stock when I made the purchase.
I didn't receive any updates from the La Casa Del Electrodomestico on the status of my dishwasher until I created a ticket to ask about the status.
It turns out - they don't have the dishwasher in stock! They told me that the delivery will be 5-15 business days - it's been 8 business days already and they are still not providing me an update on where the dishwasher is and are not responding fast to the tickets created.
I immediately ask for a proper update on the order status - we are a family of 5!! And washing dishes in the sink everyday is seriously annoying me when the company got paid instantly.
What a customer service, appalling, the customer needs to chase the company - you guys have a great culture indeed.
My ticket number: E9D7A41C
I immediately ask for a proper update on the order status

9 December 2020
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Como ya le hemos explicado las unidades disponibles del lavavajillas de su pedido se agotaron con pedidos anteriores al suyo, de nuevo le pedimos disculpas por este hecho.
Sus mensajes están siendo atendidos a diario por el personal de atención al cliente que está haciendo lo posible por ofrecerle alternativas a su pedido y las soluciones que están en nuestra mano.
Sentimos las posibles molestias ocasionadas.

Rated 1 out of 5 stars

Fraudulent seller

Fraudulent seller, keep away. Its now been one month since my purchase. After the arrival of a first broken tv and a second broken tv their after I had to ask paypal to step in so I can hopefully get my money back and purchase the tv I need from else were. This transaction has been a nightmare.

25 September 2020
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Lo lamentamos pero no entendemos bien su comentario.
A su nombre tenemos un pedido que lamentablemente llegó dañado y para el cual se realizó el abono total del importe que usted pagó, por lo tanto no entendemos a que se refiere con fraudulento.

Rated 1 out of 5 stars

Dont

Ordered a dishwasher. Arrived. Put into storage until ready to instal . Opened it. It's obviously been dropped from a height as the top is completely banged in. .
I was also given the extra insurance as it took so long to arrive. .... I am currently trying to get someone to bag the top out from the inside or it's going Inthe bin

18 September 2020
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Lamentamos que no haya quedado satisfecho con el servicio recibido.
Vemos que su caso ha sido atendido en varias ocasiones por el departamento de incidencias.

Rated 3 out of 5 stars

Nothing really happened i just wanted…

Nothing really happened i just wanted to cancel my order as i just order it, and i've realised that i paid for a lot more than i was suppose to as it was written and that i really need to cancel the order before they start processing it)

10 September 2020
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Como ya le confirmamos su pedido ha sido anulado y se ha gestionado la devolución del importe total que pagó.

Rated 5 out of 5 stars

Good seller

This is the first time we have bought something from Lacasadelectrodmesticos, the oven arrived within 3 working days and ever thing was OK. We will buy from them in future.

4 August 2020
Unprompted review
Rated 2 out of 5 stars

Do not trust …

Do not trust the websites promise of "in stock" items... when the displayed 3-4 days became two weeks!
I had to email them to ask why the item hadn't arrived, and only then did I discover that they didn't even have it in stock, and it would be a further 9-15 days.
I understand that mistakes happen, but they should be the ones contacting me to explain/apologise.

13 July 2020
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Le pedimos disculpas si su pedido ha sufrido un retraso en el plazo de entrega.
Le agradecería que nos facilitase los datos de su pedido para acceder a su caso.

Rated 1 out of 5 stars

Very Bad Service - Don´t trust the reviews

What a bad company, unreachable by phone (they literally just hang up the phone).

None of the ordered electronics (Fridge, Oven, Extractor) meet the timelines they advertise and they dont even bother to inform of delay.

After calling and mailing them several times they finally tell me the fridge is not available till one month later and maybe they can offer a different model (without specifying which model).

All prices were higher than other providers but I based my choice on reviews of this site, I think all the reviews here for them are false as experience until now is horrible.

I have had to order with other providers due to items not being available and the experience is better (at least they answer phone and are more proactive in finding solutions)

2 July 2020
Unprompted review
La Casa del Electrodoméstico logo

Reply from La Casa del Electrodoméstico

Estimad@ cliente,
Lamentamos de veras la demora que se registró en el suministro de su pedido.
Tal y como informamos en nuestra página web, debido a la situación actual, la mayoría de fabricantes están sufriendo problemas de suministro que generan retrasos en nuestros pedidos.
Nos gustaría resaltar que todas nuestras opiniones son verídicas y certificadas por el portal Trustpilot.

Rated 5 out of 5 stars

Fast, Friendly, Efficient and Affordable

Great company to deal with and provide the cheapest prices by far. My order was confirmed immediately and the next day I was informed that my washing machine had been delivered to the transport company.

Delivery to my house occurred a couple of days later. The machine was extremely well packed and arrived safely and with no damage.

Despite my street being too narrow for the delivery vehicle, the driver parked at the top and wheeled the washing machine down our steep hill to my front door. He did not complain and was pleasant and smiley.

Can't fault the service and I am very happy with my new machine. I recommend this company to everyone :)

20 May 2020
Unprompted review

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