We paid the full amount in advance for our flooring installation. The installation date was later postponed by LAB21 to a date after our planned move-in, leaving us without flooring for our new home.... See more
Company replied

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We paid the full amount in advance for our flooring installation. The installation date was later postponed by LAB21 to a date after our planned move-in, leaving us without flooring for our new home.... See more
Company replied
The salesman Mr.goerdin and the planning customer service agent Ms. Huriye have been super helpful. They were always very kind, respectful, thinking together, finding solutions, taking the time, willi... See more
Company replied
I recently visited LAB21 to get a quotation for flooring for my entire house. Alain assisted me throughout the process, and he was very professional, friendly, and helpful. He explained everything... See more
Company replied
It was a great conversation with John. He assisted us in everything that we ask about our order. Will definitely come back again in this store in future when we need it.
Company replied
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Euroweg 27, 3825 HA, Amersfoort, Netherlands

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I wanted to make an order for laminaat floor, I received the order on email to confirm, there was something wrong with the amount, I sent an email to correct it.
Then I received another email with a wrong delivery date, I sent an email and I called the the customer service to make the correction, but unfortunately didn’t receive any response for 1 week, so I had to cancel my order.

Reply from LAB21
We ordered a floor in July for a new build apartment. Although we didn’t have a delivery date at that time we were assured that making an appointment to have the floor put in would not be a problem. How wrong they were.
Even today, several months on we are supposed to be having the floor delivered however we are still waiting to hear from Lab21 of a delivery time.
Communication within this company is appalling and it should not be up to the customer to chase down the order.
I am very disappointed with the Head Office of Lab21

Reply from LAB21
Very nice service and assist from Edwin (Capelle showroom).

Reply from LAB21
Very happy with the guidance given to buy from Robin

Reply from LAB21
Warning: Read the fine print. 100% payment before the delivery and installation. (Never hear of before)
Delivered to pavement only.
We have been waiting now nearly 3 months for our product and now it is builders holiday and the installers that were supposed to install have builders holiday. Our floors have been delayed for another month - 4 months in total. Not acceptable at all. During the Initial consultation at the showroom we were not informed well on the underfloor requirements of pvc. Actually very simple (smooth concrete only. No wood. No softboard). This could have been pointed out to us before we ordered and paid. You expect the experts to inform you of this. Overall communication was bad. Phone calls NOT ANSWERED and emails not returned. We drove to Amersfoort twice on our own expense to sort out all the issues and mistakes on the invoice. We were quoted for softboard underfloor and installers then advised us not to use softboard under pvc tiles. We were charged 85€ for the return of the softboard and pick up of that. Initial Inspection was done 2 months after we ordered our product. Dong this earlier could have made the entire process smoother. Instead we had a horrific experience and will not recommend using LAB 21.
Thanks for the support and help during our decision process..

Reply from LAB21
friendly, good service, it looks very professional. Everything went smooth. Follow up is serious and administration is clear.

Reply from LAB21
Bob really help us to select a laminaat which fits our needs. He answered all our questions regarding the quality of laminaats. Finally, his friendly approach and his patience is more than welcome. I'd definitely suggest to a friend to go to Lab21 Eindhoven and talk with Bob to get a professional answer regarding laminaats.

Reply from LAB21
The choice of engineered flooring on the Internet is bewildering. A floor company let me down at the last minute and I desperately needed to find a replacent. The Lab 21 staffwas really helpful, got me samples out and ordered my floor in a couple of days. Within a week it was all delivered. Great service ! I also likdd the delivery service who layed me a beautiful floor! I would really recommend this team.

Reply from LAB21
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