La-Z-Boy Reviews 

We have been Lazy Boy customers for 30 yrs and have never had a problem with any of there furniture until this last couch we bought. I have to say they really tried to fix the problem with this couch which was an electrical recliner sofa so we spent $3500 on it. They switched out the backs but the backs were still the same discomfort that the originals were. In the end the store we have been buying from for 30 yrs did give us in store credit to buy another sofa which just arrived yesterday and we are totally happy with this couch. It’s the couch that should have been with us in the beginning. They did stand by us and did make things right. So even though I know this is a not so happy customer site I did want to give my experience. They do make quality furniture, and this is coming from someone who’s grandfather made furniture and did re-upholstery as a side job who just did word of mouth advertising. Not saying that theirs is as good as his cause he was really really good but as far as the big box stores goes I really do think that they are the best that is out there.

Want to strongly caution buyers of the LB Consultation Service. We hired this service and even though they came in with tape measures, laser measuring and computer software, we wound up with a table too big for our space. They refused to take any responsibility on the grounds the ability to walk around the table was not discussed. What a joke!

I am the regretful owner of a Lazy Boy Redwood recliner. I bought it because it's the biggest recliner I could find, and it's rated for larger people. (I'm 6'3" and around 320lb) I purchased it from Slumberland in Stevens Point, WI in October. It's still in pristine condition, as it doesn't get heavy use being in the spare room downstairs. I dozed off in the chair one evening while watching tv downstairs, and woke up on my back with my feet in the air and the chair flipped backwards. I was quite startled. I stood up and flipped the chair back upright and everything looked normal. I didn't know what to think, so I slowly sat back down, and the left side of the chair started sagging, so I quickly stood back up. I rolled the chair forward, expecting to see broken wood, but instead what I saw looked perfectly normal. It wasn't until I started trying to rock the base back and forth that I realized what had happed. A screw broke on the curved piece of wood that the base rests on. I thought I was lucky, as I knew this would be a quick, easy fix. No cracked or broken wood, no bent or broken metal. Just a screw and some wood glue, and everything would be fine. That was until I was informed it would be 5 or 6 WEEKS before a tech would make it to my house to fix it. Now, I have a claim open on it, so if I fix it myself, I void the warranty. And I called Lazy Boy corporate offices and they were less than helpful. The lady that I spoke with was actually very condescending. I told her I had been a loyal Lazy Boy customer for 30 years, and this had been the 7th recliner I had bought. But if I had to wait this long to get my chair fixed, I promise there will never be an eighth. Her reply was "if your willing to waste 30 years of satisfaction over having to wait a little while to get your chair fixed, well that's up to you". Their so called warranty isn't worth the paper it's printed on. Why should I have to wait 5 or 6 weeks to get a screw replaced???

Do not get the Guardian protection plan. It is a scam and they will deny any claim you send. Look them up on the BBB and you will see that for yourself.

We bought two recliners and both are broken. We let the sales manager talk us into having a service tech come out and adjust the chairs because our feet wouldn't touch the ground, and it did not work. Now they will not replace the chairs. Sad!

We bought 2 sofas from Lazy boy in Roseville with in 2 weeks the foam starting deteriorating The service man came out a few weeks later. He fixed the motors on the reclining part of the sofas He noticed the sagging of the seats and foot rest he told us the company which is not La-Z-Boy would replace the foam if I contacted them I had a year. It only deteriorated more. We paid over $6,000,00 for them we informed Lazy Boy they said they could do nothing the company that does the repairs would replace the foam free material and labor. We had to pay for the man to come out. They were to send new foam for 4 cushions only sent 2 this has been going on to long and now I was told the other cushion and leg rest parts was ordered but can’t give us a date we need to wait until they are here and then they will give me a date to come out. We went to Lazy Boy for quality. They have had several complaints on their foam. We were never told we could upgrade to a memory foam and now they won’t replace it with a better foam. The quality is just not there.
We will never buy anything from them. I hope you don’t get the same round around as we have

This are our third set of recliners, and by far the worst. First chairs lasted about 15 years, second ones lasted barely 8 years. These new chairs creak and groan something horrible. I suspect they will be junk before the warranty expires. The cushions are horrible and constantly shift.

DO NOT buy anything from Lazyboy in North Vancouver, BC I put a poor review on Google and their response was a lie. When I bought it they promise the moon and the stars that you can get it cleaned and that it's guaranteed! This is their response which is a lie I didn't decline they wouldn't follow through with their promise of a guaranteed cleaning. Do not make the same mistake I made and I recommend buying from some where else!
(We are sorry you feel this way. We are confused by your review since our service department offered a courtesy spot-cleaning and you declining it.)

Do not buy a Lazy Boy it was one of the worst experiences in my 55 years of living. Custom Couch and Recliner totaling over 7,000 dollars and the delivery driver refused to deliver it swearing at me in front of my neighbors NEVER AGAIN. Please run from this Company.

Bought 3 seater electric recliner and chair at a cost of £4500 .It was eventually delivered after 3 dates it was delivered end of October 2023 . It was to be our last suite as i was told it will last forever this was bought at SCS Darlington .we are foster carers and recieved an emergency placement on November 1st little girl 2 . So we covered the furniture up and kept away from it .little girl has just left in December 2024 so we thought yeah we can finally take the covers off and have use of it .At the store the salesman showed us this suite www sat on it lovely soft leather and very comfortable he told us this was the Roles Royce of sofa and chairs and with the cost being Roles Royce money what was their not to like . Now a year and month later all the covers off it is the most uncomfortable thing I’ve ever sat on no soft leather only stretched leather that is so tight it’s rock hard both myself and husband cannot sit on it for long so no watching movies on the sofa for us it is more comfortable to sit on a cushion on the floor that’s how bad it is .

Spent thousands on their products over the years . Bought a very expensive loveseat . Delivered damaged ( forklift?). Expensive , top of the line , leather wearing poorly . Not worth the money

Although I have already written a review stating my sofa is the most dreadful uncomfortable heap of rocks I’ve ever been stupid enough to buy, id like to add that I’m still fuming that the company couldn’t care less.
2years in, and I’m putting up with it as I don’t have money to burn to replace the pile of crap I already have.
It’s the worstt Sh1T3 thing I’ve ever bought and I’ve spent 2 years regretting it.
I’ve put up with it because I don’t have another £3k to buy something else.
This company should be ashamed. 😡

Please DO NOT BUY FROM THIS COMPANY.

Bought two leather recliners two years ago. purchased the additional warranty. With VERY limited use, the footrest foam totally deflated. Foam its not covered on their 10 year warranty. Knowing how rarely these recliners were used - will NEVER purchase anything from LazBoy again!

I bought this Joshua rocker recliner on August 1st at Rooms to Go. The longer I sit in it the less comfortable it is for me. I know that after this much time there is little or nothing I can do at this point, but I am writing this to let you know what doesn't work on the La-Z-Boy chairs.

* The foam cushion in the seat wears my butt out after a short period of time. It makes my back ache.

* It is very noisy in its operation up and down, and has too many settings clicking in and out.

* I do not like that the back tilts back so easily with no way to control it.

* The worst part about the chair is that it does not drop and go back, it raises me up when it goes back making me feel like I am on a gurney or a slab. It is not at all comfortable when laid all the way back.
And the foot lock keeping me trapped in the chair until I use the handle to get down.

* I really miss my old chair that I could make go up and down simply by using my arms or legs.

* They have made this chair way too complicated and in doing so sacrificed the comfort.

I realize that I am stuck with this chair, and I will make the most of the situation. I put a quilted pad on the seat to make it sit better. I just wanted to let you know that This produce is not comfortable as it should be for the great amount of money I paid to get it.

Purchased 2 recliners in February 2023 and both recliners were a waste of too much money. The electric recliners continually stop working and we have to unplug everything and replug to get them going again. They are extremely noisy when moving in them or reclining them. The seats and the back cushions have already lost their firmness. Worst furniture I have ever purchased. By looking at all the low ratings and complaints I would never buy from Lazyboy.

Purchased a whole new living room suit with couch, Xtra large recliner and two regular recliners. Dowels broke on the Big Boy recliner and of course that is not covered. I am disgusted with how much money we just spent on Lazy boy furniture! Never again. I really thought with the name and the 10 year warranty it was worth it..........

We bought a Lazy Boy electric double recliner 3 seater from Tukwila store in Wa. back in early summer. The floor model we approved of was not the same couch we received. In two weeks it turned into a 30 year old couch. The bottom cushion on left side had weak cushioning, the back cushion also weak. I sink 4 inches and cannot have any back support unless I cram myself backwards as I sit so as to push my back into the cushion about 4 inches to get any support. The armrest is way to hi to use without getting shoulder discomfort.. We had Lazyboy replace bottom cushion once and it was good for 2-3 weeks before it collapsed like the original so now I sit on two pillows and still deal with lame back cushion and no armrest (too high). Saving up to hire a professional to rebuild/restuff the cushioning correctly. Serve yourself well- shop anywhere else but L.B. It's been a $3000.00 DISSAPOINTMENT. Our last couch, a Wayfair o/l purchase was way comfortable @ $800.00 and lasted years and always comfortable. Big Regrets, Wayne-o

A little over six months ago we spent over $5000 for a dual reclining leather sofa from La-Z-Boy. The finish on the leather is degrading per La-Z-Boy customer service. I was told it was our body oil that was damaging the leather. How do you sit on a sofa without your body touching it?! We did not follow the care of the leather we needed to wash the leather with distilled water, ivory soap work to in a lather and wiped off with a white cotton cloth note 3 times a week to avoid this damage. Who washes their sofa three times a week? I don’t wanna be a slave to a piece of furniture do you?

Lay Z Boy quality? um no, not so much...
Within 1 year of owning our sofa the imitation leather delaminated to the point where it looks like it is 40 plus years old. This is in a household of two 50+ adults. After phoning the customer care line we were told we "should have bought the extended warranty"as if that would have stopped the delamination. The customer care representative was rude and told us we would have to pay to have someone come out and they wouldn't do anything even if they did. Therefore why buy Lay Z Boy? I really don't know, but never again. I wish I could upload the pictures.

La Z Boy Garbage

My Personal Experience with La-Z-Boy: A Lesson in Disappointment

Once upon a time, La-Z-Boy was a household name synonymous with high-quality furniture and unmatched comfort. My family, like many others, trusted the brand implicitly. When it came time to furnish my living room with a recliner, La-Z-Boy was my first and only choice. I expected the same reliability and quality my parents experienced decades ago when they purchased their La-Z-Boy furniture. Instead, what I got was an ongoing nightmare of poor craftsmanship, abysmal customer service, sluggish repair processes, and a company seemingly uninterested in accountability.

A Disastrous Product

The disappointment began almost immediately after purchasing a high-end recliner from La-Z-Boy. At first, the chair seemed fine—comfortable and stylish, as advertised. However, within a few months, it became clear that the quality was far below expectations. The cushions began sagging noticeably, and the reclining mechanism, which was supposed to be the hallmark feature, started making grinding and squeaking noises. The back felt loose and wobbly, as though it might break off at any moment. In fact, it did eventually break…

What shocked me the most was how quickly the recliner began making noises. Despite being marketed as durable, the springs made an awful noise and the recliner as a whole was just terribly noisy after just a few months of light use. Friends and family who visited my home even commented on how “used” the chair seemed, despite it being practically new. It was embarrassing and infuriating, especially given the premium price I had paid.

By the six-month mark, the recliner was no longer comfortable to use. The padding and springs in the seat and backrest had broken down so much that sitting for any length of time left me with a sore back. The structural integrity of the chair was so poor that I genuinely wondered if it would hold up another year. The chair leaned back so far, I would end up looking at the ceiling, La-Z-Boy amazingly assured me this was normal not realizing I purchased the exact same chair 5 years prior. When comparing them side by side, the defect was obvious.

Terrible Customer Service

When I first noticed the issues, I reached out to La-Z-Boy customer service, hoping to resolve the problems quickly. What followed was one of the most frustrating experiences of my life. After waiting on hold for over an hour, I was finally connected to a representative who seemed completely uninterested in helping me. Their responses were curt, dismissive, and, frankly, condescending.

I explained the issues with the recliner, including the sagging cushions, noisy mechanism, and unusual orientation. The representative assured me that they would “file a claim” and that someone would get back to me. Weeks passed, and I heard nothing. I called back, only to be told that my case was still “under review.” After repeated follow-ups, they finally agreed to send a technician to assess the chair.

Sluggish and Unreliable Service Technicians

When the technician visit was scheduled, I thought I was finally making progress. Unfortunately, the service technician arrived over an hour late with no communication or apology. Once they inspected the chair, their conclusion was dismissive: “Normal wear and tear,” they said, despite the fact that the chair was only a year old.

They also informed me that parts needed to be ordered for the repair, which would take “a few weeks.” A few weeks turned into months, during which I repeatedly called to check on the status, only to be told that the parts were “on backorder.” When the parts finally arrived, the technician scheduled another visit—only to not show up. I had to reschedule yet again, costing me more time and frustration.

When the technician eventually did complete the repair, it was clear they were undertrained or simply uninterested in doing the job properly. The mechanism was still noisy, and the cushion replacement barely improved the sagging issue.

Warranty: An Empty Promise

Part of the reason I initially felt confident in my purchase was La-Z-Boy’s advertised warranty. However, the warranty process turned out to be a complete sham. Every issue I raised was met with resistance and excuses. “That’s not covered,” they said, or “That’s considered normal wear.” It felt as though they were doing everything possible to avoid honoring their commitments.

Even the few issues they did agree to address took an absurd amount of time to resolve. Replacement parts were delayed for months, and the overall lack of communication left me feeling abandoned as a customer.

Lack of Accountability and Poor Quality Control