KUHL Reviews 65

Hello Kuhl fans! I hate to be the bearer of bad news but Kuhl customer service is decidedly UNKUHL! I don't know about you but I never would have expected that. I mean, their name is Kuhl, right?
They also konflate facts. This all started when I purchased two additional pairs of Kuhl pants for a trip (I had purchased two pairs before with no issue). I paid for 2nd day air so I would receive the order faster (for those who were wondering). After purchase, I Received an email from Kuhl telling me when the order was processed and shipped. So far so good, everything on track. Logically, I should have received them two days after shipping based on the 2nd day air for which I paid extra. Right? Easy Peasy! I even received an email stating the order would be delivered on the date coinciding with the 2nd day air for which I paid extra. Unfortunately, logic was in short supply that day and, low and behold, against all that is good and right in the world, I received the purchase (gasp!) one day beyond the second day air, for which I paid extra. I thought to myself, alright, no big deal, I'll just let Kuhl know and put it in their court as to how this wrong would be righted. Although I was sure Kuhl would do something to correct their wrong as their name is "Kuhl," right? I popped a little email to Kuhl Kustomer service letting them know of this little discrepancy. Astonishingly, and I am not astonished easily, in response to my email, Matt from Kuhl Kustomer service, told me (I would like to say smugly, but am unable to as I was not aware of such at that particular moment) that, because it takes 1-2 days to process, even though it took only one, Kuhl had Komplied with the 2nd day air shipment promise. Of Kourse this ignored Kuhl's own email telling me when the order shipped. Moreover, the Kuhl website says nothing of this little tidbit of misrepresentation. I thought, I'll just let Matt know of this, and he'll make it right. Their name is "Kuhl" and most Matts I know would never think to not make something like this right. I pointed out that Kuhl had konfirmed the shipping date via email but I received the purchase three days thereafter, one day beyond the 2nd day shipping for which I paid extra. Kuhl, essentially, and arrogantly, told me to pound (kompact) sand. Kan you believe that?!! Not even an apology! Needless to say, but just in kase I'll say it anyway, I was konsiderably disappointed with Kuhl. Dont' worry about me though. This is tiny set back and I will go elsewhere for future purchases. Likely a kompany that Kherishes (to much of a stretch?) its kustomers and doesn't abuse their loyalty. All I was looking for was some akkountability and maybe an apology. Unfortunately, I received nothing of the sort leading me to the stark and sad realization that Kuhl is not cool. You've been warned and you're welcome. I hope this was helpful.

Yet another supposedly 'conscious' company that does not stand behind their product. Bought a pair of green pants that within two washes had begun fading and turning orange. Brought this up to their customer service team, who insisted that it was 'not a manufacturing defect' and told me that 'there is nothing further that we can do for you'. A poor-quality product, and even worse customer service. Buyer beware: spend your money elsewhere.

Great stuff. I love their jeans- super durable, comfy and well designed. What is great about Kuhl (and where they beat the competition) is that they still have a more european fit. So, if you are like me (tall with long limbs) you dont have to have a neck like a linebacker for their stuff to fit. Patagonia used to fit like this, but no more (though I think Patagonia is more of a gear/outdoor activity outfitter- and they are tops at that). Kuhl also makes very smart designs with cell-phone pockets and articulated knees. Materials are also really good. I have one pair of 3 year old Kuhl jeans that I wear more often than I should publicly admit. They look new. More traditional jeans are dead in a year. Great company! Dont change your fitting :)