The staff made it very easy to set up the account and process all invoices. Each month I would scan a completed disbursement request form listing items to be paid and attach copies of the invoices. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve had a wonderful experience with KTS Pooled Trust. Carlos and his team are patient, kind, and very organized. They guide you step by step and answer questions promptly. It gives our family peace... See more
Company replied
The KTS organization was amazing! The service was top notch and they were especially quick to respond to emails or calls made to them when questions came up. They made our lives to much easier while... See more
Company replied
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they ans... See more
Company replied
Company details
Written by the company
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes. With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers. Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal. KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families. Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
Contact info
3011 Ave K, 11210, Brooklyn, United States
- 718-475-5000
- carlos@ktstrust.org
- www.ktstrust.org
4.8
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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At first was a little complicated
At first was a little complicated, but with the change to digital is a lot easier. All papers and copies that I needed it in the beginning were a little too much.
Thank you for making the whole process easy.
23 April 2026
Unprompted review
Reply from KTS Pooled Trust
We hear you on the paperwork at the start, it can definitely feel like a lot. We're glad the shift to digital has made things easier for you. Thanks for sticking with us through the process, Suarez.
Dealing with KTS Pooled Trust has been…
Dealing with KTS Pooled Trust has been a pleasure. Very professional and responsive. I would recommend this company highly.
20 April 2026
Unprompted review
Reply from KTS Pooled Trust
We really appreciate that, Maria. Professionalism and responsiveness are what we strive for, and your recommendation means a lot to us.
KTS is a great organization
KTS is a great organization. They handle the pooled trust very effectively and are always helpful with any questions we've had. Definitely recommend them.
21 April 2026
Unprompted review
Reply from KTS Pooled Trust
Thanks for that, James. Handling things effectively and being there when you have questions is what we're all about. We appreciate the recommendation.
II believe that KTS Pooled Trust is an outstanding organization…
I believe that KTS Pooled Trust is an excellent organization. It's staff is very professional, informative, diligent and gets the job done in a timely and efficient manner.
21 April 2026
Unprompted review
Reply from KTS Pooled Trust
We're glad you've had such a positive experience with our team, Helen. Professionalism and efficiency are things we work hard to maintain, and it's great to know that's come through for you. Thank you.
Thank you KTS Pooled Trust
If you’re on Medicaid and need a pooled trust, KTS is the way to go. The process to become a member is easy.
KTS Pooled Trust is like having a reliable partner working together with you to make sure your monthly bills get paid on time.
And if you have any questions or concerns just give them a call and a helpful, friendly staff person is always available.
21 April 2026
Unprompted review
Reply from KTS Pooled Trust
That's a great way to put it, Joseph. We really do see ourselves as partners in this with you, making sure everything runs smoothly month to month. It's wonderful to hear that our team has been easy to reach and helpful whenever you've needed us. Thanks for the recommendation.
amazing helpful and responsive team
amazing helpful and responsive team - great experience
16 April 2026
Unprompted review
Reply from KTS Pooled Trust
Thanks, Hesh. We're glad the team has been responsive and helpful for you.
It's great to have KTS because without…
It's great to have KTS because without it, I would not be able to get medicade.
12 April 2026
Unprompted review
Reply from KTS Pooled Trust
That's exactly why we're here, and we're really glad we could help you qualify for Medicaid. Thank you for sharing that.
Great customer service
Timely processing of payments
Fast response to Questions
Fast response to any issues
11 April 2026
Unprompted review
Reply from KTS Pooled Trust
We appreciate that, Walter. Timely payments and fast responses are what we aim for, so it's great to know that's been your experience.
Great Pool trust
Great company that accommodates you when things are hard
8 April 2026
Unprompted review
Reply from KTS Pooled Trust
We really appreciate that, John. Being there for people when things are hard is exactly what we're here for, and it means a lot to know that came through for you.
Reply from KTS Pooled Trust
We really appreciate that, Rosemarie. Excellent customer service is what we strive for.
Responsive team and easy to use platform
KTS made setting up my father's pooled income trust and managing his expenses as easy as possible. Samantha Torres, Carlos Nath, and the KTS team members who worked with us were very responsive and helpful. The KTS portal is very user-friendly. I recommend them.
31 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad we could make the setup and management of your father's pooled income trust as easy as possible, Nina. Samantha, Carlos, and the rest of the team work hard to be responsive and helpful, so it's wonderful to hear that came through for you. We appreciate your recommendation and your feedback about the portal.
Reply from KTS Pooled Trust
We appreciate that. Being responsive and providing great service is what we aim for.
Since I choose KTS to pay my household…
Since I choose KTS to pay my household bills i never had an issue. Representatives have been always helpful to answer my questios if any. The company offers a good customer service: kind, respectful and open to solve any issue if any.
29 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad everything has been smooth for you, Ana. Knowing that our representatives have been helpful and that you've felt respected and supported whenever you've reached out means a lot to us. We appreciate you sharing your experience.
Kts is very efficient
Kts is very efficient. They pay all bills on time and easy to reach and communicate with . If you need a pooled trust account this is the right place
30 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're glad the service has been efficient for you and that your bills have been paid on time, Elizabeth. It's also great to hear that reaching us and communicating has been easy. We really appreciate your recommendation.
Not necessarily a One Man Show.
As the sole caretaker for my soon to be 90 year old father. I want to thank them for assisting me with a multitude of bills, and expense accounts. I am grateful for the help with numerous questions that I have had. I would be even more overwhelmed without them.
29 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really honored to be able to support you in caring for your father, David. We know how overwhelming it can be to manage everything on your own, especially with so many bills and expenses. We're glad our team has been there to help answer your questions and lighten the load, even just a little. Your gratitude means a lot to us.
Kts is very helpful to all my needs
Kts is very helpful to all my needs
26 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're glad we've been able to help with everything you've needed, Evette. We appreciate you sharing that.
Very simple system to use
Very simple system to use, bills are paid quickly, customer service has been great whenever I call with a question.
25 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're glad the system has been simple to use and that your bills have been paid quickly, Marsha. It's also great to hear that our customer service has been helpful whenever you've called with questions. We appreciate the feedback.
Reply from KTS Pooled Trust
We're glad our team has been quick to respond whenever you've reached out, Donis. We appreciate that.
KTS has a wonderful staff
KTS has a wonderful staff! They are always prompt replying to my emails and helpful when I have questions!
23 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad our staff has been prompt and helpful for you, Debbie. Knowing that you always get the support you need when you reach out means a lot to us.
The service provided by KTS pool is…matchless
The service provided by KTS pool is matchless. I was glad to have my dad James Dulorie enrolled at this organization till his final time on this earth. Thank you for your on time service and support to my dad.
12 February 2026
Unprompted review
Reply from KTS Pooled Trust
We're deeply sorry for the loss of your father, Rolande. It was truly an honor to serve James and support him until the very end. Knowing that our service and support made a difference during that time means everything to us. You and your family are in our thoughts.
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