A nightmare for patient safety and administrative arbitrariness at KSW
The dispute starts with a doctor, Dr. K, dismissing a correct diagnosis already established, and writing a lazy diagnosis in a report. She clearly mentions their service is overwhelmed with patients and seemingly does not conduct due diligence. She makes such a critical mistake that she records an entirely wrong pathology in her report, substituting the actual condition with a different medical classification that completely changes the clinical context.
A request for a change of doctor and a reminder of the already established diagnosis are ignored by the clinic chief, Dr. P, who covers his doctor.
I later discover they sent one week later a report signed by this rejected Dr K containing wrong information to my GP. Wrong disease, referring to a completely different ICD code, wrong treatment history, among other things.
My GP is now working with that false data.
Since then, dispute with the KSW.
Their jurist W blocks everything.
All my medical certificates, documents, reports,... proving the correct diagnosis and the correct medical history have been dismissed and ignored for the past 6 months.
Instead, they try intimidation methods such as HIN e-mails.
The KSW's CEO, S has been made fully aware of the situation, nothing changed!
They once offered me to make an appointment with this clinic chief, "to discuss possible changes" to the report. What for? The guy is already involved in this mess. And everything is already written down! He cannot read?
Registered mails are sometimes ignored.
The KSW ignores all law reminders, even when coming from their regulatory authority, the Gesundheitsdirektion.
Instead, they altered their report with a purely administrative amendment that does not correct the report but on the contrary indirectly confirms the false information in it, a kind of intimidation and vengeance.
Upon guidance of the Data Protection Authority, I asked the KSW for a Verfügung, a justified decision that I then can attack at a tribunal.
The jurist W not only refused it, but manipulated documents to their advantage:
- she cherry-picked information in an e-mail where I had mentioned an older treatment, leaving away dosage, timeline, side effects and the context to fit their report.
- she truncated an email where I had joined doctor's certificates about the correct pathology and the correct treatment history to remove those documents and then claims to have added this now truncated email to their report.
1 - it has absolutely no medical value!
2 - instead of a part of my email, why doesn't she add those doctor's certificates to their report??? it would be much better! why doesn't she do it?
- she took an outdated, incorrect version of a report from a previous specialist (I had warned them this report had been corrected!), truncated it, then attributed it to another specialist, the one who validated the correct pathology, to justify the mention of a false treatment history in their report.
I had already given them 6 months before the formal retractation from the GP responsible for this false information and now the corrected version of this report from the previous specialist.
- she swapped the information flow between doctors, pretending it was specialist to GP, whereas it was in reality GP to specialist.
Of course, one more time, their CEO S has been made fully aware of this manipulation!
They now insist again on making an appointment. The clinic chief P. and his lawyer, the incriminated jurist W. Why does he need a lawyer???
After 6 months, their report is still not corrected or cancelled? Despite me giving all the written proofs? And despite the Dr. K who authored the report being formally rejected one week before she sent it?
I asked KSW CEO if he has reported the KSW jurist W to the authorities for suspicions of official offences (Offizialdelikte) and if an internal investigation had been conducted regarding the violation of patient rights (lack of due diligence, sending a report despite objections and the doctor being rejected, refusal to correct false information...)
Still waiting for an answer...