Absolutely fantastic shop. The delivery was extremely fast, the support is available around the clock and very very helpful. I got let down by other scooter shops, and kroxne went out of their way to... See more
Company replied
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See what reviewers are saying
I bought a package of blue rubber bands to rainproof the wires at the stem of my kickscooter. The rubber bands were meant for the outsider Bongo model but they had the perfect color for my Ninebot G3... See more
I have bought Monorim U5 pack for Ninebot Max G30. Ordered and paid on 03.09., shipment received on 29.09. = very fast considering the battery inside. Everything perfectly packed (as shown on the pict... See more
Ordered 2x 80/65-6 tyres with shipping, payed with PayPal and after a few minutes after paying I get a message that the shipping cost has gone up from 14€ to 26€ and need to pay extra or the won´t shi... See more
Company replied
Company details
Written by the company
Repuestos y piezas para patín eléctrico Xiaomi M365, Essential, 1S, Pro2, M365 Pro, Ninebot Max G30, G30D or G30LP - Whatsapp +34 696.403.761 //// Spare parts and parts for Xiaomi M365, Essential, 1S, Pro2, M365 Pro, Ninebot Max G30, G30D or G30LP electric scooters - Whatsapp +34 696.403.761
Contact info
Duque de Mandas, 4 Bajo Drcha., 46019, Valencia, Spain
- +34696403761
- hola@kroxne.com
- www.kroxne.com
3.9
Great
85 reviews
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had an excellent experience with…
I’ve had an excellent experience with this scooter parts company. Their customer service is top-notch—quick to respond, knowledgeable, and genuinely helpful. My order arrived fast and was exactly what I needed, with everything well-packaged and clearly labeled. It’s rare to find a company that combines quality products with such reliable support. Highly recommended for anyone who needs dependable scooter parts and great service.
7 June 2025
Unprompted review
Reply from kroxne
Thank you so much. We always take care to verify the compatibility of our products with the customer's vehicle. We greatly appreciate it when a customer appreciates the work we do before shipping the package. We're very happy that everything went well with the part installation.
Reply from kroxne
Muchas gracias. Siempre verificamos la compatibilidad de nuestros productos. Agradecemos mucho que un cliente aprecie nuestro trabajo antes de enviar el paquete. Nos alegra mucho que haya ido todo bien.
An amazing company
An amazing company, very knowledgeable which made my purchase easy, I had a few questions and they were answered really quickly I will definitely use them again..
12 May 2025
Unprompted review
Awesome Service and Quality Parts
I needed a spare part for my electric scooter, and this shop really stood out because they had a great selection. The seller was super helpful and professional — definitely recommend! The part I bought is great quality and was packed really well.
30 April 2025
Unprompted review
Reply from kroxne
Thank you so much, Gilberto. I hope you enjoy your original motor for the Xiaomi Scooter 4 Ultra. It's really great when a customer appreciates the effort we put into sending original parts and quality products so they can install them in their vehicles. Big hug.
Broke fast, rude person and poor customer service
My son (17) ordered a fast charger for is Ninebot F2 Pro. The connector broke in 6 weeks. I send a message asking if this is covered under warranty. What I got next in response goes beyond all proportion:
"Physical damage is not covered by the warranty. If your child has broken the charger, you should buy a new one and treat your future chargers more carefully. It's not a manufacturing problem that your child pulled the cable and broke the connection. Because the product didn't arrive broken, it arrived brand new. If, months later, you break the connector, it doesn't make much sense to send an email asking us to pay for a product your child broke. It's just common sense.
If you don't want to buy another charger, you can buy the cable and replace it, but it's recommended to buy another charger and encourage your child not to pull on the cable and to unplug it carefully, which is the normal unplugging procedure.
We can offer you a complimentary shipping option if you decide to purchase another charger, but we cannot be held responsible for physical damage. Your child should learn to unplug the charger carefully or prevent the vehicle from falling to the ground when charging; these are the most common reasons for charging port breakage."
He assumed my son is a little child, that we send a message months later (we ordered 6 weeks ago). That I wanted him to pay for the broken cable, while all I asked was if it was covered under warranty. I responded to this message with disbelief. I told him the customer service could and should be much better and that these accusations are nonsense. He reacted that I tried to scam the business (for 65 euros, right) and that it was all our fault because we received a new device. As if new devices can't brake, especially when it is poor material.
There is gonna be a reaction I'm lying, so be it. I know I'm telling the truth.
Addition: 🤣Your hilarious. For the last time, I never asked for a new item, I never asked for my money back. But the way he responded to my question is preposterous. The reaction underneath says it all. And for the record, there is no glue to be found and the welding point is 2mm. But I’m moving on with my life. I suggest he does the same, and I still recommend a class in communicating and customer service. 👋🏼
2 May 2025
Unprompted review
Reply from kroxne
You can move on with your life knowing you tried to scam the store with your stupid email. Everyone knows the difference between a manufacturing defect and a BREAK. You think you're smarter than everyone else by putting on this show on TRUSTPILOT just because you couldn't get a free charger for your careless child... The most interesting thing about this is that we'll see more similar reviews from you in the future because your dishonesty prevents you from admitting your child broke the charger... Ghosts don't exist, and things don't break by themselves, but in your house, there are ghosts who pull the cable excessively and then write stupid emails trying to make others pay for their mistake: YOUR CHILD IS CARELESS. Instead of investing several hours creating online dramas, educate your child so he doesn't break more items. I repeat, our store is not going to take responsibility for something you broke... if it's a manufacturing defect, a problem that was already there at the time of delivery, it's covered by the warranty... YOU BROKE the item and yet you sent us a stupid email trying to scam the store... if I BREAK something, I don't email a company to try to make them pay for my mistakes. Apparently, you're used to these kinds of SCAMS. Obviously, it didn't work out for you. You received honest answers, and you couldn't accept that trying to blame others for things you or your child BREAK isn't honest. You have no choice but to come to TRUSTPILOT to cry and make a scene. That's ridiculous. Letting everyone know that you and your son physically broke a charger connector and then tried to SCAM a store. That's absolutely ridiculous.
*
On top of that, after doing our job well, we have to put up with scammers who refuse to accept it when they break things and start sending emails demanding a warranty on an item they themselves have broken. It's the stupidest thing I've ever seen.
If you want new items sent to you after you break them, get comprehensive insurance. The warranty doesn't cover your child or anyone else pulling the cable incorrectly, causing tensions the connector wasn't designed to withstand.
****
Yes, I assure you that you are lying. You know perfectly well that the cable IS NOW BROKEN, and it wasn't BROKEN before. Things BREAK when they are MISMANAGED. You think your son is perfect and that he didn't pull the cable or mistreat the charger. Well, go ahead with that idea... he'll spend his whole life buying things and trying to blame someone else for what his son does wrong.
I don't care if you give me one star. I'm not going to pay for an item that YOUR CHILD BROKEN... it's called HONESTY. I don't contact a company to demand a new item if I know perfectly well that I broke that item: that's called SCAM.
If you are into that, good luck with that idea, be honest and buy the things your child BREAKS, don’t try to make others pay for what you BREAK… YOU ASSUME it is a quality problem, quite convenient that idea when you want others to pay for your mistakes, we have been selling that charger for years, the only reason for a SOLDERED IRON connector to two cables and consciously glued with plastic to break, is if the cable has been pulled and has not been disconnected correctly… you can learn from this mistake or you can continue breaking chargers and blaming other people for the mistake your child makes when disconnecting the charger.
Very poor contact with the customer…
We placed an order on 23.04.2025. We asked one specific question about the invoice. The seller could not complete our request, so we had to confirm, that we give up on our request. We did it and then we required the shipping ID. Until today (30.04.2025) no feedback.
We contacted the seller today on whatspp and we got it. Very poor contact with the customer support, very rude, impolite, incompetent, aggressive.
Take a look at some part of the chat:
30.04.25, 11:21 - +34 696 40 37 61: Don't you realize that this email is stupid, asking for an invoice with the company's details when I sent you an email telling you that we don't invoice companies?
30.04.25, 11:22 - 302227: You cannot speak like that with customert
30.04.25, 11:22 - 302227: Customers
30.04.25, 11:22 - +34 696 40 37 61: yes, i am
30.04.25, 11:22 - +34 696 40 37 61: i am the owner
30.04.25, 11:23 - +34 696 40 37 61: i hate the people that the other is STUPID
30.04.25, 11:23 - +34 696 40 37 61: and you believe that you are so much smart
30.04.25, 11:23 - +34 696 40 37 61: to ask stupid things
30.04.25, 11:23 - 302227: Cancel the order please
30.04.25, 11:24 - +34 696 40 37 61: You can't tell me what I can or can't say, you have disrespected me with your request and you are not my boss to tell me what I can and can't do, is that clear to you?
30.04.25, 11:24 - +34 696 40 37 61: Exactly
30 April 2025
Unprompted review
Reply from kroxne
The customer is upset because he tried to deceive the store, and we caught him before he could. This customer refuses to accept that we caught him in his deception and is even trying to deceive us.
We canceled his purchase order and refunded his money. We're not a scammer; he's simply not authorized to purchase items from our store. Because he's now upset about this, he's coming to this page to harm the store. We have the WhatsApp conversation and are going to report you for this.
Just because you don't have the right to purchase from our store doesn't mean we're scammers. We will prosecute you for what you've said here.
The part I bought was double the price…
The part I bought was double the price than in Aliexpress, paid €18 for shipping thinking it will be coming very fast from Europe, as the page shows Spain address. I received the tracking and guess what? Its been one week already, It is coming from China and it says it will get to my address in Ireland by the end of the month or beginning of May. Stupid right.
On the reply below you "community" can tell how they are. And by the way, it is not true about the customs, it just arrive in Dublin customs yesterday (8 days after), I have the email tracking history, pasted here:
Arrived at linehaul office
Carrier note: Arrived at linehual
office
2025-04-16 15:36:00 GMT+1
Departed from departure country/region
Carrier note: Left from departure country/region
2025-04-16 10:36:00 GMT+8
Leaving from departure country/region
Carrier note: Leaving from departure
country/region
2025-04-15 21:30:00 GMT+8
Export customs clearance complete
Carrier note: Export clearance success
2025-04-12 19:27:00 GMT+8
Export customs clearance started
Carrier note: Export customs clearance started
2025-04-12 18:26:00 GMT+8
Arrived at departure transport hub
Carrier note: Arrived at departure transport h'
2025-04-12 11:16:03 GMT+8
[Fenggang Town] Departed from sorting
center
Carrier note: Outbound in sorting center
2025-04-12 08:53:26 GMT+8
[Fenggang Town] Processing at sorting
center
Carrier note: Inbound in sorting center
2025-04-10 13:54:51 GMT+8
Received by logistics company
Carrier note: Accepted by carrier
2025-04-09 16:47:05 GMT+8
15 April 2025
Unprompted review
Reply from kroxne
UPDAVE 4:
Tracking online: https://global.cainiao.com/newDetail.htm?mailNoList=N80000639032
Your package has been delivered.
Apr 22, 2:39 PM (CET)
We are preparing your package for delivery.
Apr 22, 9:49 AM (CET)
Your package has arrived at the local delivery center and will soon be on its way to you.
Apr 21, 10:54 PM (CET)
The package has been successfully delivered after customs clearance.
Apr 21, 6:41 PM (CET)
Customs clearance completed
Apr 21, 6:11 PM (CET)
Your package has been received by the local shipping company.
Apr 21, 5:41 PM (CET)
Customs clearance started
Apr 18, 11:17 AM (CET)
The package has arrived at the local airport - Dublin
Apr 16, 4:36 PM (CET).
The package was delivered in record time (there were two weekends in between and a Holy Week holiday) - our company is going to sue this individual for defamation; he is the most deceitful and offensive person I've had to deal with in decades.
This client has been lying about our company and trying to damage our reputation. As the package tracking shows, we have been telling the truth at all times, and the shipping company, our international shipping agent, and all customs documentation related to this package can attest to this.
UPDATED: it is stupid think that you can see more than us about one package, your package is in AIRPORT waiting for be free by CUSTOM. Remember, you are a normal person, you are not a SHEIKH -
It’s been 9 days because the customer is spoken to first before sending the package and because it requires 2 days of preparation and processing of documents, the package has been in transit for only 5 days, but it doesn’t matter if the customer wants to continue lying about the matter… that’s already irrelevant, what can you expect from someone who thinks he’s a SHEIKH, KING of a country or who knows what’s in his imagination, this person stupidly believes that because he paid €18 for a shipment his package must have been sent by private plane and that he is not required to go through customs controls, instead of deleting his review he continues thinking he is a SHEIKH… it’s interesting to see how there are people so arrogant and at the same time, stupid.
The product is already at Dublin's local airport, shipped on the 9th, and is already in your city on April 16th. It's all pretty stupid, including this review. Think before you speak.
Obviously the product is not in your hands because you are a normal person, you are not the King of a country, nor a SHEIKH, or anything like that, nor have you paid 1000€ to corrupt the customs department and have your package pass directly without being controlled by customs, then you will have to wait like any mortal for the customs documentation to be processed in your country ... normally you will have to wait like a normal person 2 to 4 days, if you have complaints about this ... put a negative review at CUSTOMS in Dublin, not us, normally PUBLIC companies are not subject to the times or complaints of stupid customers who talk and give their opinions without thinking ... now, if you are a multimillionaire or the son of a SHEIKH you can pay for a private plane to bring you the part without going through customs control.
This is what happens with express shipments costing €18 from China... which usually arrive in the destination country in less than a week. The purchase order is not sent immediately after you place the order...
Back to reality, you're a normal individual, one of the crowd, and you'll have to wait for your package to clear customs just like everyone else in the world... Now, if you think you're a multimillionaire because you paid €18 for a shipment and you think your package should have been shipped by private plane and shouldn't have to go through customs, I suggest you wake up from that dream. Real life is different from what you imagine in your mind.
Best regards.
Excelent service!
This man is a fantastic salesperson—very helpful and incredibly fast in his responses. I had to travel to India the next day, and thanks to him, I was able to take my laptop with a new battery. He managed to stop Correos Express so I could receive the new charger the next day.
He even sent me a video to show that the product was working and a photo of it prepared for shipping. I highly recommend him!
Thank you very much!
20 March 2025
Unprompted review
Terrible company, insane owner
A lot of the products on the website are sloppy chinese mass produced trash. The product I got was not up to standard at all.
As you can see on this site here, the owner is a complete nutjob threatening people with legal action and calling them liars! Trying to scare people into removing their reviews obviously!
Calling you clients liars is no way to do business, not at all! Stay away from this establishment!
7 November 2024
Unprompted review
Reply from kroxne
We have several reviews on file from this user posing as a customer and trying to damage the company's reputation because he didn't get a discount or got angry because he couldn't buy an item. Trustpilot is already collecting and providing all the information about this case in order to take legal action against this individual.
It doesn't matter if you have deleted your previous review, we have already identified you thanks to the first review you posted previously, enjoy your moment, but the full weight of the law will fall on you and you will have to pay dearly for the damage you are causing to our company's reputation with your false comments. Good night.
Super 👍
Super customer service (fast reply on whatsapp) and a really good quality product 👍 will definitely shop again🙏
8 November 2024
Unprompted review
Absolutely amazing store!
I ordered some upgrade parts for my scooter, sadly the delivery time was quite long due to customs control.
They were very helpful and quick to respond the entire time and also very friendly.
While my order was being processed in customs control my old batteries sadly died, luckily the nice staff at Kroxne offered me a discount on a new battery, and shipped it along with everything else.
When I received the package, everything was in good condition, and they even sent me a couple extra gifts to make up for the long wait time, which I appreciate so much.
Absolutely amazing store with some of the best customer service out there, I will definitely be buying from them again in the near future! :)
28 May 2024
Unprompted review
Navee s65 40kmh motherboard JH
Just wanna say this seller is fully legitimate. Very supportive through whatsapp if you have any questions or trying to look out for a pacific part they will help you get the right one! I agree with some that some parts I found out can be overpriced depending what country you live in I guess. I ordered a new mother board for my scooter and the seller may test product to see if it works before shipment so there's no mess up. It came to the United Kingdom about a week later. Everything worked great how it should. I recommend this shop alot! I will be buying more parts of here in the future :)
19 July 2024
Unprompted review
Super nice and helpful
I bought a package of blue rubber bands to rainproof the wires at the stem of my kickscooter. The rubber bands were meant for the outsider Bongo model but they had the perfect color for my Ninebot G30D. Kroxne contacted me to doublecheck if I had ordered correctly and that these might not fit my scooter model - then went ahead and added an extra package of rubber bands (of a different shade of blue) that would fit the G30D for sure.
This made me so happy, thank you so much!!
15 December 2023
Unprompted review
Seducing at first deceptive in the end
I placed two orders on Kroxne.
At first, when you discover the website and the ability to get the informations you need via WhatsApp, the person who responded was very kind, helpful and professional and gives you all the informations you need and the confidence to place your order.
The website indicates that orders placed before the afternoon will be sent the same day (same day shipping). That was the first deception, orders take 5 days to be processed and sent (in their defense including the weekend).
I receive my orders, the product came dusty and in an open box and the product that was sent was not the product that was pictured on the website. And that is the second deception ! At the moment you encounter a problem the kind and helpful person that responds on WhatsApp changes personality and you discover really where you ended !
Immediately, you (the customer) is surely the problem ! « it seem you don’t know how to proceed with our product » / « you make assumptions without knowing » because in the end YOU are the problem.
Via WhatsApp responds to everything except the concern you expressed and pretend to not see where the problem is. Send you screen captures from a discussion with the manufacturer to cover itself that you received a good working and adapted product.
At this point that is where I stop arguing via WhatsApp and let it go !
In their defense again, they try to call me on the phone via WhatsApp, but I had no urge to argue with this person !
In the end, I figured myself how to make things work and had to buy additional hardware to mount the thing.
Don’t be fooled guys ! You will surely see the real personality of the owner in the response behind this advice.
If I can give you an advice, buy elsewhere !
8 June 2023
Unprompted review
Reply from kroxne
Thank you for leaving your comment. We work very hard to make every customer experience a pleasant one and we are truly sorry that we were unable to meet your expectations on this occasion.
Our sales policy is public and you can read it before paying for your order. Only shipments within Spain are sent the same, we regret that you have understood what you wanted, but the website clearly indicates that you must contact via WhatsApp, as you have misunderstood our shipping policies, as we communicated to you by whatsapp, we indicated that we were going to modify this to make it clear that you should contact via whatsapp to confirm the delivery time.
Regarding the installation, I am not responsible for carrying out the installation, you are responsible for the installation... if you have not planned the installation and verified the list of elements that you need to carry out the installation, you will understand that you should not hold us responsible for this... we understand your frustration and I also understand that you want to blame us for your frustration, but if you want to be a mechanic or do the work of a mechanic... behave like a mechanic: if you don't know how to do something, ask before you do... if you don't know the list of items you'll need for the installation, ask for that list before you start the installation. This recommendation is not personal, it is directed at anyone reading this review: don't blame the shop for their lack of ability to plan and execute an installation, unfortunately there are many professional fitters out there today who think they can do the job. from other people... if you, the reader... are not able to execute or plan an installation correctly...consult a capable person before starting this process... This way you won't end up on social media trying to blame you blames other people for their incompetence to plan and execute an installation correctly.
By the way, thanks for coming to this social network to indicate that we lie... the question now is: have you lied? Did you make a list of items needed to complete the installation before making your purchase? Why did you have to buy additional hardware later? Are you a professional in the sector with the technical knowledge to carry out scooter installations? If you are a professional in the sector... why did you finally realize that you were missing elements to carry out the installation? Reflect carefully on your inability to efficiently execute and plan the changes you wanted to make so that what just happened to you will not happen again.
We are sorry that we did not live up to your expectations, in the future, please read the conditions of the store before making the payment for your order.
Any detail or disagreement can be dealt with via whatsapp +34 696403761 or email hola@kroxne.com with the information of your order and we will be happy to help you.
Great place for geeks
If you need something for your electric kickscooter just go there! This place is full of cool things! Also very professional and helpful staff!
14 June 2023
Unprompted review
Reply from kroxne
We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.
Thank you for your kind words, we look forward to helping you again soon!
We are so grateful for customers like you and look forward to having you with us for many years to come!
I purchased a Sharkset rear suspension…
I purchased a Sharkset rear suspension for my Ninebot Max G30 recently. The staff at Kroxne kept me updated throughout the entire process.
I am very happy with the delivery time and the follow up after delivery. The staff are readily available to speak with you.
I would recommend this store, top notch service!
26 September 2022
Unprompted review
Reply from kroxne
We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.
Thank you for your kind words, we look forward to helping you again soon!
We are so grateful for customers like you and look forward to having you with us for many years to come!
Reliable retailer
Reliable retailer, the support which I has been benefited in understanding of my needs was, out of the question, the best.
24 September 2022
Unprompted review
Reply from kroxne
We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.
Thank you for your kind words, we look forward to helping you again soon!
We are so grateful for customers like you and look forward to having you with us for many years to come!
Totally recommended
Totally recommended, you can find any piece for your electric scooter. Great attention a I’m absolutely happy with Kroxne
6 September 2022
Unprompted review
Reply from kroxne
We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.
Thank you for your kind words, we look forward to helping you again soon!
We are so grateful for customers like you and look forward to having you with us for many years to come!
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