Kronos Audio Visual Reviews 486

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, often highlighting specific individuals for their excellent support and guidance without any pushy sales tactics. People frequently commend the quality of the products, noting their performance and value. The service provided is also highly regarded, with many consumers appreciating the smooth purchasing process, efficient communication, and overall positive interactions. However, some customers experienced issues with delivery times, finding them longer than advertised or anticipated. A few people also noted a lack of communication regarding shipping delays, which caused some frustration.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

People report positive experiences with service. Customers praise the excellent and rapid service,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying from Kronos is always an amazing experience. David is extremely knowledgeable and doesn't try to sell you extra items, just to make you part with your money. He gives excellent advice and is a... See more

Rated 5 out of 5 stars

Ordered a pair of Acoustic Energy AE1 Anniversary speakers in December. I know demand for this product will be high, following glowing reviews in the hifi press and its limited edition status. David a... See more

Rated 5 out of 5 stars

Ground hog day for me as it’s another full house 5 star review for all the team at Kronos. David talked me through what was best the best fit for me (to replace my 40 year old Linn LP12) and then gave... See more

Rated 5 out of 5 stars

Damien is a pleasure to converse with and super chilled. If like me you don't react well to pushy sales Damien will talk through the scenario and provide options. There is some really special... See more


Company details

  1. Electronics Store

Written by the company

FOR VERIFIED REVIEWS, PLEASE SEE OUR HELPFUL CROWD: https://www.kronosav.com/pages/reviews (Trustpilot will not verify or remove fake reviews) Kronos AV is one of the UK and Ireland's leading specialist Hi Fi Stores. Supplying the best since 1991. Multi Award Winning Company: 2023/24 - GLOBAL AUDIO SUPPLIER OF THE YEAR - WINNER - 2023/24 BEST NATIONWIDE AUDIO VISUAL RETAILER - WINNER- 2023/24 PRESTIGE AWARD WINNER - BEST AV RETAILER - 2023/24 23/24 - NORTHERN IRISH ENTERPRISE AWARD - WINNER - 23/24 SCOTLAND PRESTIGE AWARD - WINNER 23/24 - GLOBAL Finance Monthly Awards - Outstanding Retailer in Consumer Credit Services - WINNER 2023/24 - HALL OF FAME INDUCTEE - MULTI AWARD WINNERS


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Couldn’t buy from better

The Service was excellent- very Informative and helpful- product purchased was ‘open box’ but was excellent brand in new condition and great value - thank you

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Unbelievably good service from Damien and David. The Kronos team seriously know their stuff, offer great advice and are competitive with prices. Highly recommended

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Delivery issue

There was an issue with delivery of one product, but the extremely helpful staff at Kronos went the extra mile to sort the problem out, and everything turned out good in the end.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Quick delivery even though item was out of stock as new stock arrived quicker than anticipated. Special mention for Damien who kept me informed and got it shipped as soon as it came in and arrived with me the very next day 😄

24 July 2025
Unprompted review
Rated 5 out of 5 stars

I’m only able to award 5 stars here

I’m only able to award 5 stars here, but, you know those times when a shopping experience has been far more than 5 stars? Well, I had that experience today at Kronosav in Staplefield, West Sussex!
What a lovely place, and what amazing customer service I received from Damien. Damien and David helped me find my music system, and I learnt a lot today about the different brands that Kronosav stock, which are upmarket, beautifully presented, very competitive pricing, in beautiful surroundings. You would without doubt find your HiFi Nirvana at this place. I cannot recommend Kronosav to you enough, you need to experience it yourselves. I’m delighted that I did. Thank you Kronos!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Fair price supported by excellent service

Identified Kronos as a quality provider. priced competitively. Ordered via Web as product was discontinued received a proactive call offering alternatives. Once product came in from Distribution my order was expedited very promptly by Damien who provided clear communication and above and beyond service in assuring quick despatch. Would most definitely order from Kronos again and would not hesitate to recommend.

12 June 2025
Unprompted review

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