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Krafty Koala Reviews 349

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TrustScore 4.5 out of 5

4.7

Craft Store
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Rated 5 out of 5 stars

I love krafty koala every time I have ordered it has been fast delivery sometimes even the next day. I love the quality of the headbands as they are nice and thick and very soft. They offer a great va... See more

Rated 5 out of 5 stars

Couldn’t recommend krafty Koala more than I already do, I needed a custom order and they went above and beyond to do it for me and it then arrive less than 48 hours later. Brilliant company and will d... See more

Rated 3 out of 5 stars

One item i had ordered wasn't in stock so I was issued a refund. I asked a question about a product I had previously ordered from them but they did not respond. *Update* I have checked my spam fold... See more

Company replied

Rated 5 out of 5 stars

I make hair bows/ baby headbands with bow, and i absolutely love krafty koala's products. They are excellent quality and have so much to choose from. They are also so fast with getting your order deli... See more

Company details

  1. Craft Store

Information provided by various external sources

Looking for craft or hair bow supplies? We are a UK supplier of glitter fabric, ribbon, elastic and bow making supplies.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

349 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect as always

Haven’t ordered for many years but I knew they would still be amazing for ribbons and delivery was super quick thank you 🫶🏻

26 April 2026
Rated 1 out of 5 stars

Ive not received my ribbon been waiting…

Ive not received my ribbon been waiting 8 days now have messaged the customer service but go no response im not happy about this won't bother ordering again

20 November 2025
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Reply from Krafty Koala

Hi Sue, I'm sorry that it has taken Royal Mail such as long time to deliver your items but we was unaware of any issues. I've checked our inbox (and spam box) but there are no emails from yourself. We would obviously have sent out a replacement if the original package had got lost but since we didn't get any emails we didn't know there was a problem. There may have been an issue with your email account sending us emails so in the future if you don't hear back from us within 24 hours please try contacting us from a different email account.

Rated 5 out of 5 stars

Quality at its finest.

The finest grossgrain ribbons I've found, the quality is superb.
Their alligator clips are sturdy and thicker, not like others.
You pay for quality when buying from krafty koala.

30 July 2025
Rated 3 out of 5 stars

Communication could be better.

One item i had ordered wasn't in stock so I was issued a refund. I asked a question about a product I had previously ordered from them but they did not respond.

*Update* I have checked my spam folder, there is no email from you answering my query!

4 July 2025
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Reply from Krafty Koala

Hi Gina, I've just checked the email you sent us about this order, I sent you a reply at 13:52 on Sunday (10 minutes after your email) but we didn't hear back, perhaps you didn't get our email?

*Update* Hi Gina,

Thanks for checking your spam folder. We did reply to your message just 10 minutes after you contacted us. It looks like the email didn’t come through on your end, which can happen sometimes unfortunately.

We always try to respond quickly and help where we can, so it's a bit disheartening to receive a 3-star review over something that may have just been a delivery issue with the email.

If there's anything else you need, feel free to get in touch via email or facebook messenger as we do check both places.

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