KP Law Reviews 

378
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and knowledgeable, guiding them patiently and keeping them fully informed throughout every stage of the legal process. People deeply appreciate the professional guidance, supportive attitude, and prompt answers provided by the team from the initial consultation to the final successful outcome. However, some people mentioned that response times were extremely slow and that progress updates were seriously lacking for certain long-running claims over the years. A few customers also expressed deep frustration regarding communication difficulties and felt that the overall customer service could be significantly improved.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and straightforward process... See more

Claim

Customers consistently note ambiguous experiences with claim processes, reflecting a wide range of outcomes.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a high level of disagreement among... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, dedication, and... See more

Response time

People report positive experiences with response time, noting that staff are consistently responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more

Company replied

Rated 5 out of 5 stars

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were.... See more

Company replied

Rated 5 out of 5 stars

I used KP Law for the first time for a data breach group compensation claim. From outset to conclusion I was kept fully informed and received clear, regular updates throughout. I would not hesitate... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question... See more

Company replied


Company details

Written by the company

With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.


Contact info

4.1

Great

TrustScore 4 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(378)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

£225 rewarded for doing nothing .

£225 rewarded for doing nothing .

Kept me updated throughout the process and good customer service when I queried about the payment and how it works .

20 February 2025
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

i dont even understand what the point…

i dont even understand what the point is! The company has been chasing Binance and it has now been several years and i dont think there had been any progress what so ever, binance seem to simply dodge Kellers attempts. i have been going back and forward for the best part of three years to no avail. to be honest theres barely any updates or movement, may as well wave my losses goodbye!!

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rip off merchants

Absolute rip off merchants, avoid at all costs

10 October 2024
Unprompted review
KP Law logo

Reply from KP Law

We’re sorry to hear this and thanks for taking the time to leave your feedback. Providing the very best service to our clients is our top priority, and we’d love the opportunity to understand your concerns fully. Please contact our client service team at client.service@kpl.co.uk or call us on 0333 038 2411. We truly value your feedback and would like to speak to you about this.

Rated 1 out of 5 stars

I have claimed my Mercedes emission…

I have claimed my Mercedes emission claim more than 4 years ago but it seems all cases takes time FOREVER whereas they made a contract that this case takes 3 and half years max. I have to born in the next generation in order to get benefit of it.
Avoid them STRONGLY,

2 February 2025
Unprompted review
KP Law logo

Reply from KP Law

Thanks for taking the time to leave your feedback. We understand that it can be frustrating but legal claims can often take months, if not years, and there are often long periods of time, while we are wating for a response from the defendant or the courts, when nothing appears to be happening. Please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 2411, to discuss your case. We truly value your feedback and would like to speak to you about your concerns. We look forward to hearing from you.

Rated 1 out of 5 stars

Made a claim 5 years ago for Mercedes…

Made a claim 5 years ago for Mercedes and still waiting avoid them at all costs

30 January 2025
Unprompted review
KP Law logo

Reply from KP Law

We're sorry to hear this. The Mercedes claim is still ongoing, and we would like to give you an update. Please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 241. We truly value your feedback and would like to speak to you about your concerns.

Rated 1 out of 5 stars

all I can say is don't trust them and…

all I can say is don't trust them and don't believe the other 5 stars comments they are all made up

21 January 2025
Unprompted review
KP Law logo

Reply from KP Law

We’re sorry to hear this and thanks for taking the time to leave your feedback. Providing the very best service to our clients is our top priority, and we’d love the opportunity to understand your concerns fully. Please contact our client service team at client.service@kpl.co.uk or call us on 0333 038 2411. We truly value your feedback and would like to speak to you about this.

Rated 5 out of 5 stars

Very trustworthy company

Very trustworthy company
Abida was dealing my Scam case,Her professionalism and willingness to assist made this experience seamless and stress-free and received my compensation. I sincerely appreciate Their time and commitment and would gladly recommend services to others in need.

3 January 2025
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

KP Law keep harrassing me and sending me…

KP Law keep harrassing me and sending me emails into making a claim against Mercedes emissions and I no longer wish to persue. I keep telling them over and over again that I am not interested anymore as I have other things going on in my life but they persist and will not take NO for an answer.
They are now threatening me the cancellation costs of the court and defendant (Mercedes) if I do not let them peruse my claim. I made a simply enquiry on their website over 18 months ago and have regretted it ever since. They are school yard bullies who do not like it if they don't get their own way. Shocking practice for an apparent reputable law firm.

22 December 2024
Unprompted review
Rated 5 out of 5 stars

I can highly recommend KP Law

I can highly recommend KP Law, professional and caring.
I always had the feeling that I was valued as a client.
Prompt communication keeping me up to date and very thorough.
I was lucky enough to have Abida assigned to my case and having spoken to her I just knew this was the firm that would really try their very best my behalf.
Thanks Abida!

16 December 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

MY TALC CLAIM IS A SCAM

MY TALC CLAIM IS A SCAM, THIS ORGANISATION TAKES PEOPLES DETAILS AND DO NOT GIVE ANY MONEY - DO NOT BELIEVE THEM

18 November 2024
Unprompted review
KP Law logo

Reply from KP Law

Thanks for taking the time to leave your feedback. We understand that it can be frustrating, but legal claims can often take months, if not years, and there are often long periods of time, while we are waiting for a response from the defendant or the courts, when nothing appears to be happening. The Talc Claim is still ongoing, and we would like to give you an update. Please contact our client services team at client.service@kpl.co.uk or call us on 0333 038 241. We truly value your feedback and would like to speak to you about your concerns.

Rated 2 out of 5 stars

I’ve submitted my Mercedes Diesel…

I’ve submitted my Mercedes Diesel Emissions claim over 2 year ago. The last update I have had was over 6 months ago. Just called to be told 1 of my 2 cars was not accepted even though I provided all the correct documentation. Rep said they would escalate the issue and someone should be in touch within a week. So not happy with this firm, last time I threatened to take my case away from them and they basically told me where to go!!! Not good

1 August 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for contacting us. At KP Law, we’re committed to providing the best possible legal support and advice, and we’d love to assist you further. Please contact us at client.service@kpl.co.uk or call 0333 038 2411, so we can discuss this in more detail and offer the support you need. We look forward to hearing from you.

Rated 4 out of 5 stars

Compensation Claim Won

After 18 months KP Law finally won me partial compensation for my loss, which I was happy with. I was represented by Abida who was friendly, very understanding of my issue and state of mind. She diligently contested my case with the Financial Ombudsmen and the outcome for me was satisfactory. I will be forever grateful to Abida.

10 July 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Financial fraud case resolved smoothly by KP LAW

My APP fraud case was being handled by KP Law, specially Abida Islam being the point of contact for me.

I am glad to report my experience with Abida as she was brilliant in every sense, she provided me with a lot of information about my case on regular basis, she was prompt in replying to my queries and made me feel involved in my case.

5 July 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

Awesome job KP LAW

I found KP law on Facebook one day and decided to get in touch with them and got a lot of help , I've been with them for just over a year now and all the way through I've been kept up to date and they have answered any questions that I've had to ask and given good advice , the team that dealt with my claim was awesome and prompt to get back to me and so glad that my claim was brought to a good outcome and payment was prompt , I appreciate what KP LAW have done for me and would be more than happy to engage them again if needed in future 😊 KP LAW you rock , keep up the awesome work , I would just like to thank the team on my case for their awesome hard work especially Jade Duffield

11 June 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 5 out of 5 stars

I have applied but it states I already…

I have applied but it states I already have please help

4 April 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

Rated 1 out of 5 stars

I have submitted the information on two…

I have submitted the information on two Mercedes cars onto a portal several times and I get emails telling me they cannot pursue the claims as there is information still outstanding.
Just not getting anywhere.
Despite stating they have tried to reach out to me my emails to them have not received a helpful response.

23 February 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We are sorry that you feel you have not received the service that you should. We have tried to reach out to you to discuss this further.

Rated 1 out of 5 stars

No communication or help when trying to resolve my late fathers estate

Unfortunately my father passed away recently while still being owed money from a diesel omissions claim that was confirmed in writing early 2022. But no payment has since been made by Keller Postman.

I have called asking for an update four times since 2 December - but every time I just get told that the legal team will be in touch and there's nothing the customer service team can do to help. I asked on the last two occasions (including today) to be transferred to a manager or a person who can escalate and they said it's not possible. How is this so?

I think the way I'm being treated with no communication, outreach or proactivity to get the matter resolved it's beyond poor. I'm dealing with enough right now without having to chase companies who should be more mindful of the circumstances I face while trying to sort my father's estate. It's totally insensitive.

I would not recommend this company based on this level of service or treatment.

15 January 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your feedback. We have reached out to you directly to deal with the issues that you have raised and have looked to resolve them directly with you. We are sorry that you felt we didn't meet your expectations in regards to the service you received.

Rated 5 out of 5 stars

In the thick of things with my claim

Alessio Ianiello, certainly seems to know his onions, and I hope they bring tears to the eyes of the company we are trying to claim back finances from. The initial claim seems expertly put together and we are just waiting back to hear their retort, which currently seems delayed so hopefully that is also in my favour. When you have nothing, you have nothing to lose and without these guys helping me I certainly would have nothing, so any reward will be most welcome.

11 January 2024
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words! Our team is dedicated to providing expert legal advice and to helping our clients claim the compensation they deserve. It’s good to hear that you had a great experience with KP Law. If you ever need any further assistance with another claim, then please don’t hesitate to get in touch. Thanks again for your support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look