KP Law Reviews 

378
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and knowledgeable, guiding them patiently and keeping them fully informed throughout every stage of the legal process. People deeply appreciate the professional guidance, supportive attitude, and prompt answers provided by the team from the initial consultation to the final successful outcome. However, some people mentioned that response times were extremely slow and that progress updates were seriously lacking for certain long-running claims over the years. A few customers also expressed deep frustration regarding communication difficulties and felt that the overall customer service could be significantly improved.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and straightforward process... See more

Claim

Customers consistently note ambiguous experiences with claim processes, reflecting a wide range of outcomes.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a high level of disagreement among... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, dedication, and... See more

Response time

People report positive experiences with response time, noting that staff are consistently responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more

Company replied

Rated 5 out of 5 stars

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were.... See more

Company replied

Rated 5 out of 5 stars

I used KP Law for the first time for a data breach group compensation claim. From outset to conclusion I was kept fully informed and received clear, regular updates throughout. I would not hesitate... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question... See more

Company replied


Company details

Written by the company

With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.


Contact info

4.1

Great

TrustScore 4 out of 5

378 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(378)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I joined for a group action regarding a…

I joined for a group action regarding a data breach in the last instance. Prior to this I've had involvement with another group action regarding pensions. Both times have been easy to do, the firm followed through and kept me updated periodically and clearly with what was happening and if they needed anything from me.

Would recommend and would use again

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for your kind words and for trusting KP Law with your claim.
Kind regards, KP Law

Rated 5 out of 5 stars

Great service by KPLaw

KP Law represented me in relation to a group data breach case . I was kept updated every step of the way and I got the compensation I deserved . Thank you to the whole team for all your hard work. Would definitely use them again .

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for sharing your positive feedback. We’re delighted that our team was able to support you and achieve a successful outcome for your claim.
Kind regards,
KP Law

Rated 4 out of 5 stars

Great service and did exactly what they…

Great service and did exactly what they said they would do for me. Long process but I was kept updated regularly.

31 May 2026
Unprompted review
KP Law logo

Reply from KP Law

It’s great to hear that you had a positive experience with KP Law. Thank you for taking the time to leave a review.
Kind regards,
KP Law

Rated 5 out of 5 stars

Hassle-free process

KP Law handled my claim as part of a group. Minimal fuss, needed very little from me, and then got me my compensation. Can’t fault them.

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

We appreciate your kind words and are glad to hear that you were pleased with your experience. Thank you for placing your trust in KP Law.
Kind regards,
KP Law

Rated 5 out of 5 stars

Very professional company to deal with

Very professional company to deal with. Kept me informed/ updated throughout and delivered on their promises. Thank you

23 July 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for trusting KP Law with your claim. We’re pleased that we were able to secure a positive outcome for you and appreciate your feedback.
Kind regards,
KP Law

Rated 5 out of 5 stars

Highly recommend.

I would 100% recommend KPLaw and would use them again for sure.

29 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Martin,

We’re glad to hear you had a positive experience with us. We’ll be sure to share your feedback with the team.

Kind Regards,
KP Law

Rated 5 out of 5 stars

Good experience with KP Law

Good experience with KP Law, I was kept up to date throughout the claim and they did exactly what they said they were going to do.

31 May 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Sharon,

Thank you for sharing your experience with KP Law. We are glad to hear that our team met your expectations and will make sure your kind words are passed on to them.

Kind Regards,
KP Law

Rated 5 out of 5 stars

Used KP Law when making a claim

Used KP Law when making a claim. Very professional experience. Along the way, I received detailed and thorough explanations at important junctures. I found this incredibly useful. Gratefully, I received compensation and payment of this was fast and effective. Overall, a welcome experience.

27 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Scott,

Thanks for taking the time to leave a review. We're glad to hear that you had a good experience with our KP Law. We will pass your feedback on to the team.

Kind regards,
KP Law

Rated 5 out of 5 stars

Give them a try you wouldn’t be disappointed

Saw the advert from this firm about a breach they were offering help with, first thought was it was a waste of time them being a what appeared to be a large company and not really bothered with the likes of me . How wrong was I from the beginning to the final settlement I was treated as if I was there only customer, Excellent communication , kept me total informed all through the process, no problems at all. So glad I went with them, All I can say is to anyone they have your best interest in mind all the time ,very professional, would totally and reasonably priced ,would recommend them to anyone who is needing assistance with any claim. contact them , Let them do all the hard work,
Frank

Frank

19 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Frank,

Thank you for taking the time to leave a review. We will be sure to share your kind words with the team.

Kind regards,
KP Law

Rated 5 out of 5 stars

Data Breach case

I registered against a group data breach case and found the whole process very easy indeed!
Email only correspondence was ideal especially when I hadn’t known my details had been compromised. Updated when an update was relevant, and I was very satisfied with my compensation.
Would use again

15 May 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Caroline,
Thank you for taking the time to leave a review and share your experience with our team. We’ll be sure to pass your feedback on to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Great service from start to finish.

Everything was taken care of by the professional staff at KP Law. Fast and efficient service. Highly recommended.

1 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Karl,
Thanks for taking the time to leave a review. We're glad to hear that you had a good experience with our team. We will be sure to pass your kind words to the team.
Kind regards,
KP Law

Rated 5 out of 5 stars

Person Details Lost

I was involved in a claim where my details were lost. KP Law dealt with the matter, the process was straight forward and stress free. I was regularly updated with any progress and realistic timescales were given to me of when significant points would be achieved.

18 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Jonathan,

Thank you for sharing your experience with us. We will be sure pass your kind words on to the team.

Kind Regards,
KP Law

Rated 5 out of 5 stars

Very helpful and professional staff…

Very helpful and professional staff member who assisted me. I was initially suspicious of the email as i wasn't aware of the breach. She dealt with ne and I had the payment within moments.

13 May 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi George,
We're glad to hear you had a positive experience with our team. Thank you for taking the time to leave a review!
Kind Regards,
KP Law

Rated 5 out of 5 stars

James K has helped me from the word go

James K has helped me from the word go, he has explained every step to me, so I knew what was happening and that I was in control of all decisions. James was supportive and friendly and I would highly recommend their services.

26 October 2025
Unprompted review
KP Law logo

Reply from KP Law

Hi Nicola,

Thank you for taking the time to leave a review. We're glad to hear you had a positive experience with James and the team. We'll make sure your feedback is passed on!

Kind regards,
KP Law

Rated 1 out of 5 stars

BEWARE...ALL THAT GLITTERS ISNT GOLD.

Back in January 2026, I was passed onto KP Law regarding the Capita Data Breach since then all I have received is notification of my case being passed to KP Law...and nothing else. A recent news story prompted me to contact them and apply for some important information that I would like to know and I have heard ZIP, NADA, NOWT, NOTHING from anyone and I am appalled and angry at this level of treatment. If your not going to help me, then let me know ...that would be the most decent thing that you should do instead of ghosting me. I understand the wheels of process move slow but its been 5 MONTHS....Nearly 6 MONTHS and you cant even tell me if I can have the document I am seeking. DISGRACEFUL. NO HELP.

Update-Why ask for information if your still not going to call and put my mind at ease at least. I feel like you want me to call and tell you I have given up so you can charge me a LARGE percentage for nothing you have done as it feels like thats how you make your money....WELL NOT FROM ME YOU WONT.

All these reviews which mention names, friendly staff blah, blah, blah are clearly not the representation you really are.

Oooh and hilariously...In my paperwork it says ..and I quote directly from it ...
'Take steps to obtain the best result for you in the best possible time' - Nope
'Keep you updated on progress with a monthly update'- HA ABSOLUTELY NOT
'Protect your interests'- EH?
Also ...
'Overall, your claim will be supervised by Kingsley Hayes'- NEVER HEARD FROM HIM

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Used this form for a Data Breach and…

Used this firm for a Data Breach and personally, I cannot fault them.
Ensured I was updated throughout and arranging expert evidence professionals, which resulted in me being placed into the highest category for payment and compensation.
5 🌟 service throughout.

3 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Stuart, Thanks for taking the time to leave a review. We're glad to hear that you had a good experience with our team. We will be sure to pass your kind words to the team.

-KP Law

Rated 1 out of 5 stars

Kp law a data breach claim wanted 48…

Kp law a data breach claim wanted 48 percent commission so half u wanted greedy do use this send email s u can't down load em so
Not good u breached my data bye phoneing From a mobile number too could of been a scammer

2 June 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for getting in touch. We have requested further information from you via Trustpilot but have not yet received a response.

We do not recognise the figure cited in your review and would like to investigate this further. If you are willing to contact our team with some additional details, we would welcome the opportunity to look into this.

For clarity, all of our claims are handled on a 'no win, no fee' basis, either through a Conditional Fee Agreement or a Damages-Based Agreement. This is because we do not believe concerns about cost should be a barrier to accessing justice and only take on cases that we believe will be successful in achieving this.

If you would be open to discussing your concerns further, our team is available at: client.service@kpl.co.uk

Rated 5 out of 5 stars

Thank you to all at KP Law!

Thank you to all at KP Law for your professionalism and sensitivity from start to finish. Your work has meant a highly unprofessional organisation has been held to account. In the nicest way I’m oping I never need your service again.

8 May 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for taking the time to leave a review and for trusting us with your claim. We are glad to hear you had a positive experience with our team and we will ensure your kind words are passed on to the relevant team members.

Rated 5 out of 5 stars

Excellent Experience.

My experiance with KP Law has been positive from start to finish during what has been a long and successful claim process.
Andrew and his team couldn’t have been more helpful with the whole process & were excellent at keeping me informed at all times. Highly recommend their service's.

7 May 2026
Unprompted review
KP Law logo

Reply from KP Law

Hi Tracey, thank you for taking the time to leave a review. We're glad to hear you felt supported throughout your journey with us. We'll make sure your kind words are passed onto Andrew and the team.

- KP Law

Rated 1 out of 5 stars

Poor customer service

Poor customer service - kinda black box communication

10 February 2026
Unprompted review
KP Law logo

Reply from KP Law

Thank you for taking the time to leave a review. We take all feedback seriously and are always looking to improve how we keep clients updated. 

We have requested further information from you through Trustpilot to look into this further and better understand your experience but have not heard back. If you would be happy to discuss your concerns further, our team are available at: client.service@kpl.co.uk

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