KP Law Reviews

378

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4.1

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, friendly, and knowledgeable, guiding them patiently and keeping them fully informed throughout every stage of the legal process. People deeply appreciate the professional guidance, supportive attitude, and prompt answers provided by the team from the initial consultation to the final successful outcome. However, some people mentioned that response times were extremely slow and that progress updates were seriously lacking for certain long-running claims over the years. A few customers also expressed deep frustration regarding communication difficulties and felt that the overall customer service could be significantly improved.

What people talk about most

Service

Users describe positive interactions with service, highlighting a professional and straightforward process... See more

Claim

Customers consistently note ambiguous experiences with claim processes, reflecting a wide range of outcomes.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a high level of disagreement among... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, dedication, and... See more

Response time

People report positive experiences with response time, noting that staff are consistently responsive and... See more

Reviews shaping this summary

KP Law offer an excellent service, they were able to keep me fully updated throughout my case which made me feel at ease. As I'm not very good with technology they helped me with everything and not... See more

Company replied

I used the firm as part of a group action following a, potentially, hazardous data breach. From the very start, I was kept updated regarding the other side's actions and what the counter actions were.... See more

Company replied

I used KP Law for the first time for a data breach group compensation claim. From outset to conclusion I was kept fully informed and received clear, regular updates throughout. I would not hesitate... See more

Company replied

I would highly recommend KP Law. I have had an excellent experience dealing with them. Throughout they have been kind, compassionate and looked out for my interests. If I had to call to ask a question... See more

Company replied

Company details

Written by the company

With innovation, resources, and expertise, we fight for justice for every client. KP Law has one of the most experienced group action and multi-claimant legal teams in England and Wales. At KP Law, we have represented tens of thousands of workers and consumers, and we are used to standing up to large, well-funded organisations. Indeed, with extensive experience in complicated litigation, and all the resources we need, we are ready to go head-to-head with deep-pocket defendants which other law firms shy away from.

Contact info

KP Law Ltd, 75 High Holborn , WC1V 6LS, London, United Kingdom
0333 038 2411
feedback@kpl.co.uk
www.kpl.co.uk

4.1

Great

378 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Jan 13, 2023

Thank you

Keller Postman have been so helpful and made it very easy for me with their technical advice about sending copies of documents to them as I am so very untechnical myself. Thank you for all hour help

Amazing experience. Contacted them regarding a diesel emission claim and the updates have been amazing, prompt and easy to understand.
Safe to say I’m a very happy customer - if you hear the ads for emissions claims and think naaaa it’s a scam believe me it’s not - these are your people!

12 January 2023

Unprompted review

Reply from KP Law

May 15, 2025

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