Koru Kids Reviews 

742
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Parents frequently share that finding after-school childcare has become much easier thanks to the well-organized platform, intuitive application, and smooth overall process. Families note that the customer service team is extremely supportive and responsive, providing wonderful nannies who bring stability and consistency to busy households. Some reviewers were not happy with low pay rates and felt that staff compensation did not match their professional childcare experience. A few other people also felt that the initial application process involved far too much time, effort, and stress before ultimately receiving generic rejections.

What people talk about most

Staff

Consumers find staff to be exceptionally dedicated, frequently praising the informative training materials... See more

Service

Users describe ambiguous interactions with service, highlighting both strong appreciation and deep... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Customers had ambiguous experiences with customer service, as opinions on support quality varied... See more

Application

People report high satisfaction with the application, praising its ease of use for logging hours and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Many things are very good There is good training, advice and guidance. However, I do not like having to wait six weeks to get my first wages, as I feel that is too long for a low-paid job... See more

Rated 4 out of 5 stars

Koru Kids is a well organised company. The only reason why I have given 4 stars rather than 5 is because many applicants say they are interested and then never reply to future messages. I think this n... See more

Rated 5 out of 5 stars

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... See more

Rated 5 out of 5 stars

We have used Koru Kids for our afterschool childcare for three consecutive years. I don’t know what I would have done without them! We have had some amazing childminders through them, who have b... See more


Company details

  1. Child Care Agency
  2. Part Time Daycare

About Koru Kids

Written by the company

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Contact info

4.1

Great

TrustScore 4 out of 5

742 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(742)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Have been using Koru Kids for 3 years and we had fantastic nannies through them.
As we need part time (c 10 hours a week) and prefer students /recent graduates who are looking for part time jobs, they typically stay for 6-12 months and sometimes it takes a bit longer to get the right type of person.
But we had truly wonderful and inspiring young people who really connected with our kids.
On a practical side, Koru Kids handle payroll, pension contributions, taxes etc and although you employ nannies directly, they handle all the practicalities.

19 December 2024
Rated 5 out of 5 stars

Helpful and prompt

Helpful and prompt, very good quality!

I gave Koru Kids a try after trying out other nanny platforms and interviewed some very good candidates. I even had a brief call with Koru Kids where they advised me what to look for.
Our current nanny has been with us for 3 months, and the process of approving shifts, contracting, pension etc has been smooth and a very easy experience for me as the employer.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Really great concept with quality…

Really great concept with quality Nannies. They also take full responsibility for any issues that may arise and reply promptly on what’s app. We found a 2x Week driving nanny through them to help with school pick ups.

24 September 2024
Unprompted review
Rated 3 out of 5 stars
Koru Kids logo

Reply from Koru Kids

Hi Usha,

Thank you for your feedback.

Koru Kids is a remote-first company, but we’re always available to support you Monday to Friday, 9:30 AM to 5:00 PM, via email, live chat, phone, or even WhatsApp. For support outside these hours, you can access our 24/7 Help Centre and our Poppin-AI Nanny Assistant.

Looking at your account, I can see that your arrangement is going smoothly. However, if you ever need advice or help, please don’t hesitate to email us at care@korukids.co.uk.

Best wishes, Mando at Koru Kids

Rated 5 out of 5 stars

Less Complex and Great Process

The application was smooth, the training was well detailed. The company is very organized. Their customer care to their staff is on stand by as well. Great Company performance

16 December 2024
Unprompted review
Rated 3 out of 5 stars

Korukids are being very helpful for me

Korukids are being very helpful for me. They response and answer my query quickly. Korukids is a good app for a nanny. And it supports you on every steps during your new jobs and application.
However, Korukids doesn't allow you to give review about the family you worked with and listened to one side only. They should contact Nanny and aks about their story before giving decision.

3 December 2024
Koru Kids logo

Reply from Koru Kids

Hi Thao,

It's great to hear how supportive the team were through your application and job search, we're really pleased to hear how beneficial you found the team's help.

Unfortunately after looking in to your account, I can see that you did not promptly complete your First Aid Training/DBS check at the beginning of your employment. The team tried reaching out to offer support with any challenges you might be facing, but unfortunately, we were unable to connect with you. As these things are a contractual requirement of your employment with a family, it is imperative that they are actioned without delay and I am sorry that as a result this meant that your arrangement was brought to an end.

If you do want to reach the team to discuss things further, you can reach us on care@korukids.co.uk.

Best wishes, Mando at Koru Kids

Rated 5 out of 5 stars

Great Start!

I am fairly new to the company but have found it to be expertly ran. There is help whenever you need and communication is clear and responsive. I have really enjoyed my first experience helping a lovely family. The job suits my situation perfectly

9 December 2024
Rated 2 out of 5 stars

Koru kids is ...

The company prides itself in finding those with university or work who want to make extra money a nannying site to look after children. I passed the checks and made a profile and could start looking for families right away.

They don't tell you that families, tend to ghost you and don't respond. I used Koru kids for 4 months and most families wouldn't even bother to respond to my message and interviews would lead to nothing. The company would just send you the typical PR response of "families are busy" but when most don't respond its more than just busyness.

I left the site after finding work elsewhere. the site can work for other people but the model of the site disadvantages nannies more than the parents. Wouldn't join koru kids again imo.

10 December 2024
Unprompted review
Koru Kids logo

Reply from Koru Kids

Hi there,

Thank you for your feedback. It’s wonderful to hear that you found the application journey smooth and quick.

We’re sorry to hear that you were unable to find a family to work with. We completely understand how frustrating it can be when families don’t respond in time. To help improve the experience for our nannies, we’ve implemented the following:

- A dedicated team to support families in their search, ensuring quicker response times when life gets busy
- Notifications to alert families of any new messages
- Automatic removal of inactive job posts from our platform

Please rest assured that we’re continually working to improve our service in this area. If you have any further feedback, we’d love to hear from you—feel free to email us at care@korukids.co.uk.

Unfortunately, I can't find an account under your name to look into your situation in more depth. However, I would be more than happy to discuss this further with you so please do reach out via email.

Best regards, Mando at Koru Kids

Rated 2 out of 5 stars

I found a lovely family via Koru Kids, but I don't recommend the process.

Getting set up with Koru Kids was so lengthy and convoluted. I also received some emails with either incorrect information or broken links and had a fault with my account, which took weeks to fix. I'm an experienced Ofsted registered Nanny so the registration shouldn't have been so complicated. I have also just found out via a friend that the company removed approximately £4 per hour from the rate charged to families even though they state they don't make anything from the agreement. The positives were, friendly communication, lovely families, access to varied information on the websites. Overall it's way to time consuming and convoluted and I got taxed as a second income which lowered my payment rate even more. I'll most likely source my own clients in future. Sorry Koru Kids

14 October 2024

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