Issues with customer service
Mailed them about a faulty product asking details a few weeks ago. Have not heard anything since. Customer service seems non existent. Be aware.
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Designer lamp, speaker and cooler in one. With the Synergy you can enjoy ambient light, your favourite music and chilled drinks. Wherever you want, whenever you want. In the park, on your balcony or on the beach. From a balmy summer evening in your garden to an icy cold winter afternoon in front of the fireplace. With the Synergy you will create the right vibe.
Kenaupark 33-2, 2011 MR, Haarlem, Netherlands
Hasn’t replied to negative reviews
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Mailed them about a faulty product asking details a few weeks ago. Have not heard anything since. Customer service seems non existent. Be aware.
Bought the Kooduu Synergy 65 as a present for a friend. Sound is very impressive and everybody loved it on the birthday party!
I purchased 2 of the nordic light Bluetooth speakers. While the product is fine, the pictures include a candle. There is no candle shipped and nowhere in the description does it indicate that the candle was not included? I contacted the company to attempt a resolution, even purchasing the candle separately, albeit discounted for the misleading advertising. Rather than attempting to create an amicable solution, they were extremely dismissive.
It's regrettable that a company with a nice product does not extend their engineering to their customer service.
This is one of the best purchases I did. It is so beautiful and gives perfect sound.
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