Kollegiernes Kontor I København Reviews 25

I would not recommend KKIK to anyone looking for a fair and respectful housing experience.

I had an extremely frustrating and disappointing experience with KKIK, and I would strongly advise others to think twice before renting from them.

I moved out of my dorm on February 2, and the inspection was completed on the same day. I was explicitly told that my deposit would be returned within six weeks. However, after waiting the full six weeks, I am informed that it would now take eight weeks instead. This kind of inconsistency feels unprofessional and misleading, especially when other tenants have received their deposits within four to six weeks. Right now Its on 8th week, It gives the impression that delays are handled arbitrarily.

Communication has been even worse. My emails were ignored, and when I tried calling, the response I received was very rude and dismissive. There was no effort to provide clarity or reassurance, only a lack of accountability.

During my stay, I also had repeated negative interactions with the dorm inspector. The inspector’s behavior often felt biased and uncomfortable, particularly towards non-Danish and non-European residents. There was a noticeable difference in attitude and tone, which made the environment feel unwelcoming and, at times, discriminatory. Instead of being helpful or professional, the inspector came across as unnecessarily strict and unfriendly, which added to an already stressful living situation.

Overall, this experience has been deeply disappointing! From delayed deposit returns to poor communication and questionable treatment of international residents. I would not recommend KKIK to anyone looking for a fair and respectful housing experience.

I stayed at Rebaek Sopark 5 dorm for…
I stayed at Rebaek Sopark 5 dorm for seven months, and my experience with the inspector, , was deeply disappointing and concerning. I found his behavior towards international residents to be extremely biased and unprofessional. Throughout my time there, I observed that he was notably unfriendly and unaccommodating towards people from other countries, while consistently showing a friendlier attitude, especially towards Danish residents—particularly Danish women.

Upon moving out on October 31st, I made sure my room was thoroughly cleaned, yet he claimed it was insufficient and deducted a significant amount from my deposit—DKK 2100 for cleaning and DKK 2300 for painting. This was in stark contrast to how he handled a Danish friend's move-out, where only DKK 1000 was deducted from their deposit despite similar conditions.

This inconsistent and discriminatory treatment is unacceptable. I would caution anyone considering staying here, especially if you're an international student or resident, as the treatment may not be fair or impartial.

I am compelled to leave this review to express my profound dissatisfaction with the living conditions at Øens Kollegiet and the communication with KKIK. The persistent issues we have been facing are beyond frustrating, and the lack of responsiveness from the administration is appalling.

For over a week, the elevator has been out of service, making it impossible to access the basement, washing room, and storage. This has significantly disrupted our daily lives, and despite numerous complaints, there has been no prompt resolution.

To add to the inconvenience, one of the washing machines (out of the 2!) has been non-functional for over six months. This extended downtime is inconvenient for all residents who rely on these facilities, and the administration seems indifferent to our concerns.

Attempts to communicate with Kenneth, the vicevært have been futile; he neither responds to messages nor answers phone calls. Numerous complaint emails have been sent, but it appears there are serious issues with the communication channels. Our concerns are simply falling on deaf ears.

The overall administration's efficiency is beyond questionable, with a lack of responsiveness and tangible improvements despite the increasing rent. Communication is shockingly poor, again, non-existent and it seems that nobody cares about the well-being of the residents.

What adds to the frustration is that administrators are openly lying about not receiving official complaints from tenants. We have evidence, including pictures of emails with dates, proving otherwise. The dishonesty in their communication only exacerbates the sense of betrayal.

To make matters worse, attempts to contact the owner have been met with unresponsiveness and indifference.

In conclusion, living at Øens Kollegiet has been a nightmare. The communication is abysmal, nothing ever gets fixed, and it is evident that the administrators and owner simply don't care about the residents' living conditions. I would strongly advise anyone considering living here to think twice before committing to such an unresponsive and neglectful living environment.

I have been on the waiting list since April 2023, in June I uploaded all my documentation (was only accepted to uni then), in August I was well on my way to get a place in Øresundskollegiet around 30th in the line, 14 days later I logged in again and found out I was jumped by 100 people. When I called KKK they told me it is the international student who don't have anywhere to live. Curious since I don't anywhere to live either. I asked them how long would it take but just got careless: "I don't know". They told me to sing up for places in Albertslund, 1h commute from my school, just so I have something. So I did and get a place in there the next day, so I called them and asked them what I can do with it -> they told me that I have to set the date that I want the place from to later date when I can actually go there. So I did. then when I logged in again I could see that I am falling down in the waiting list. When I called them again they told me that since I need the place from January only (have a temporary housing until then) I am not active in the waiting list! so if you are 100th in line anywhere, until YOU NEED TO HAVE PLACE u will not be considered. So If you know you will need a place in half a year, you write it there, and then they only activate it once your last contract ran out and you need to move out. This is so obviously so stupid implementation. And when I pointed it out the lady on the phone was just more arrogant than usual and told me in no unclear terms that, it is what it is, and that she won't be doing anything about it and that the system works like that and I should deal with it. That it is not their job and not a necessity for me to get housing through them. This lady obviously did not understand why is she paid and should be fired, and from what I am reading here, it could apply to the whole organization. Because if they are not here to facilitate dorm rentals for students then I am failing to understand why are they here.

I decided to write here because I just talked to a friend who got a place offered from March even though he only applied in June. Additionally many dorms won't let you stay unless you have 1 year of studies in front of you. Since I am a master student there is actually a good chance I will not get any housing at all.

This bad customer service, constant arrogance and zero accountability I only experienced from ApcoaParking which is almost a crime syndicate.

EDIT: I just called with administrator Malou and she was actually super sweet, took her time to explain me the option and how the system works. but I find this as an exception.
also thanks to one of the earlier calls when I was not getting up in the waiting list and so now I have estimated one year in front of me which just won't happen.

so I spent a lot of effort, energy and time for nothing, that could be easily avoided if the system was either functional or if the other administrators were actually helpful.