The service was good but the items themselves are variable in quality. I have a different colour in the same size in the same style of shoe and fit is completely different and the materials are poor... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy ordering process, quick delivery and lovely looking shoes. That said, the elasticated buckle broke on them in less than 2 weeks. The customer services team responded very quickly apologising and... See more
Company replied
I love the unique design with the frilly lace trim and the adorable cherry pattern! Excellent quality and fast delivery. Highly recommended Koi as I have purchased shoes from them before and I’m very... See more
Lovely shoes and great support team. I ordered for them twice already and I absolutely enjoy both pairs. Cant tell much about the quality yet but they are comfortable to wear, the delivery was very... See more
Company replied
Company details
Written by the company
KOI is an independent brand that creates collectable, identity-driven designs rather than disposable, trend-chasing fashion. The design philosophy is rooted in subculture and self-expression, not seasonal trend cycles. Every pair features improved construction, reinforced stitching and materials chosen with longevity in mind. All products are backed by a six-month warranty.
Koi Footwear - Fashion Footwear
Written by the company
- Independent British Brand
- From classic Mary Jane to iconic platform boots, we design bold shoes with edge, attitude, and roots in the city that made us.
6 Month Manufacture Warranty
Direct purchases from KOI
All KOI footwear comes with a 6-month manufacturing warranty when purchased directly through our website. We stand by the quality of our shoes and want you to feel confident with every purchase — if something's not quite right, we're always here to help.
Contact us at
help@koifootwear.com
Contact info
Manchester, United Kingdom
- 07884199278
- help@koifootwear.com
- www.koifootwear.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
White Mary Janes…
Ordered white Mary Janes for my daughter. The order came so quickly, packed well and in a lovely shoe box! And the shoes are fantastic!! Such good value and quality and my daughter is so happy with them! We will definitely order again from here. 😊
3 June 2026
Unprompted review
Reply from KOI Footwear
Hey Dawn,
We absolutely love being the favorite child's favorite shoe brand! Thank you so much for the gorgeous review. We are thrilled to hear your daughter is obsessed with her new white Mary Janes and that the unboxing experience hit the mark. Consider us officially ready for your next order!
-All the love,
The KOI Team
Perfect condition and very comfortable
They arrived in perfect condition and are really comfortable to wear! Delivery was very fast and without any problems.
14 May 2026
Reply from KOI Footwear
Hey Maja,
That is exactly what we love to hear. We know how important it is to look iconic without sacrificing comfort. Thanks for the five stars and for letting us know the delivery went off without a hitch!
-All the love,
The KOI Team
Reply from KOI Footwear
Hey,
We love hearing that your new shoes arrived at lightning speed and hit the mark on quality. Thank you for the wonderful review.
-All the love,
The KOI Team
Quirky Macquirky!
Very happy with my purchase- the shoes are stunning and quirky. Delivery was great, I was kept up to date with times and whatnot. I shall be buying more to add to my collection ☺️
26 May 2026
Reply from KOI Footwear
Hey,
We do love a bit of flair! Thank you for the wonderful review and for shouting out our delivery tracking. There is nothing better than knowing exactly when your new favorite shoes are arriving. Good luck making room in your closet for the next pair!
-All the love,
The KOI Team
Amazing
Amazing! I can’t wait to style these amazing shoes. Quality is so high and customer service is amazing.
18 May 2026
Reply from KOI Footwear
Your review is just as amazing as you are! Thank you for shouting out both our shoes and our support team. Go rock those shoes, we already know you're going to look incredible.
-All the love,
-The KOI Team
Waited ages for the white Mary Jane’s
Waited ages for the white Mary Jane’s, but they emailed me when they were in stock, purchased them for our daughter’s wedding shoes, she was very happy 😊
18 May 2026
Reply from KOI Footwear
Hey Christine,
First, thank you so much for your patience while we got those back in stock! Second, KOI shoes at a wedding? Absolute perfection. We are thrilled to hear your daughter was happy with them and so glad the email notification came through just in time for the big day.
Best,
The KOI Team
Reply from KOI Footwear
Hey Ak,
We love a customer with impeccable taste. Thank you so much for the gorgeous five-star review. Knowing you're out there loving your beautiful new shoes is exactly why we do what we do.
Best,
The KOI Team
I didn't buy direct from KOI but still...
I didn't buy direct from KOI, but they were still new. I bought the Fuji Cat platform Mary Janes, and was so excited when they arrived that I wore them that same day to run some quick errands. Literally a 30 minute round trip. And by the time I was walking home, the soles were coming away from the shoes! I super glued what I could reach, as I love the shoes, and waited a few days to wear them again. When I did, the soles were coming away in different areas! And the suede effect was peeling! Not worn them since because I'm scared they'll be ruined before I can find a fix. I thought KOI were supposed to be this great brand! I think I'll be avoiding them entirely from now on.
7 June 2026
Unprompted review
Reply from KOI Footwear
Hi,
We're sorry to hear about your experience with the Fuji Cat Platform Mary Janes, especially as you were so excited to receive them.
While all products purchased directly from KOI are covered by a 6-month warranty, we can see that your shoes were not purchased directly from us. As a result, we're unable to access the order details or assist with a warranty claim on this occasion.
We'd recommend reaching out to the retailer you purchased them from, as they will be best placed to help resolve the issue for you.
Thank you for taking the time to share your feedback. We're sorry that your experience didn't meet the standards you expected from KOI.
KOI
Force to install SHOP
Force to install SHOP! no thank you just provide me with a tracking number in future
11 March 2026
Reply from KOI Footwear
Hi,
Thank you for your feedback.
Just to clarify, we do not require or force customers to install the Shop app. Tracking information is automatically sent to the email address provided with your order, and you can track your shipment directly from those emails without installing any additional apps.
We appreciate your feedback and will keep it in mind as we continue to improve the customer experience.
Kind regards,
KOI
Fast delivery but shoes are way too big…
Fast delivery but shoes are way too big for their size
19 May 2026
Big sizes run large
I bough a size 44 european, im usually a size 45 or 44,5, but the shoes fit me perfectly without any discomfort so they might run a little big. I see other reviews are mentioning them running small for some, so I cant guarantee they run big for all sizes. Atleast for the size 11 dont be scared to buy it if you have a little bit bigger shoe size than 11.
18 May 2026
Super satisfied
Love the shoes, the delivery took a bit longer than expected but in the end all worked out great! Thank you!
18 May 2026
Order processed quickly and shipped on…
Order processed quickly and shipped on time. Shoes were better quality than expected i love them and they are so comfy.
13 May 2026
Looks as photographed
Looks as photographed, arrives quick enough and comfortable shoes
8 October 2025
Great product and customer service
I ordered these shoes for my birthday, and initially there was a communication issue and the shoes got lost. When I expressed this to them (in an admittedly rude email), they responded quickly, professionally, and very helpfully, offering me a refund or a replacement pair. Well, the replacement pair arrived today, and they are super cute and super comfortable!
26 May 2026
Although I love the shoes the only…
Although I love the shoes the only thing that isn’t so great is the holes for the buckle. There are either not enough holes or the buckle strap isn’t long enough. Other than that I love the shoes.
5 May 2026
Very satisfied
Products with special look and good quality. The shipment was also very fast.
11 May 2026
Ordered a pair of shoes
Ordered a pair of shoes, a couple day later they said they were over while the site wasn’t even updated, they refunded me but never restocked even if they invited me to sign up for updates on my mail. And now asking me how did the purchase went? Lol
27 April 2026
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