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KOHO Reviews 2,035

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,618 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the overall user experience to be excellent, appreciating the ease of use and the ability to manage finances effectively. The service is consistently praised for its reliability, convenience, and features like cashback, rent reporting, and the cover option, which helps bridge gaps between paychecks. People also highlight the company's commitment to improving credit scores and providing valuable financial tools, often exceeding the offerings of traditional banks. However, some customers also noted issues with payment and customer service, particularly concerning e-transfers and fraud resolution, where they felt unsupported or experienced difficulties. There were also mentions of slow response times from support and challenges with account verification, leading to frustration and inconvenience for a few users.

What people talk about most

User experience

Users describe positive interactions with user experience, frequently highlighting the app's ease of use and... See more

Payment

Customers consistently note ambiguous experiences with payment, with some praising features like early direct... See more

Service

Clients share positive opinions on service, with many highly recommending the company for its great products... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the quick, helpful, and... See more

Product

Reviewers express satisfaction with the product, highlighting its great features, benefits, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Koho has been a great experience for me. I've used app features to fix my credit score, I wouldn't have even known where to start without them. They make banking really straight forward and offer supe... See more

Rated 5 out of 5 stars

Koho is the easiest way to get and use a credit card. You can use it virtually, pay bills, have automatic withdrawal when they require a credit card. There are so many ways that Koho can make your dig... See more

Company replied

Rated 5 out of 5 stars

I had a hard time finding contact information and it would not let me live chat unless I logged in but it also wouldn't let me log in so there's that . Customer service was great they worked hard at f... See more

Company replied

Rated 5 out of 5 stars

So easy to use. Transfer of money and transactions are instant . Great fast service when I had questions about a transaction . Also easy money conversion between currencies when travelling . Love the... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant
  4. Financial Institution
  5. Money Transfer Service

Written by the company

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.


Contact info

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Locked Out, Terrible Customer Service

I got locked out of my account when they started enforcing 2-step verification for accounts. I am abroad for a bit so I can only receive forwarded calls from my Canadian number. For most services, that's been fine. However, KOHO's app won't let me use it until I receive a code.

Customer support was worse. I had to find their email on some random site since their website only lets you contact support if you're logged in, which is great if you're locked out.

Once I got through to them, I genuinely can't tell if it was a prank or some AI. Kept saying things that made no sense (telling me to log into the app after I just said I couldn't) and making things up like "the KOHO app is only accessed in Canada" (I've never heard that of any bank - imagine you go on vacation and your money's just inaccessible, can't pay your rent, etc.). I asked to leave feedback or a complaint three times and was ignored.

Do not use KOHO. Seriously. It's so bad.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but Praise!

I have nothing but praise for KoHo! Free account, cash back, unlimited transactions, interest, round ups and a vault! So many cool features. Whenever I've had an issue, it was dealt with accurately and super quickly through the chat. Never waited longer than 5 minutes! Super impressed and recommend KoHo to everyone who asks!

27 May 2026
Rated 5 out of 5 stars

This company is first class

This company is first class. I dealt with them for a couple of years until my credit card was hacked. Coho fully understood my problem and wait patiently until I sorted out my financial situation . I couldn’t have asked for better.

12 November 2025
Rated 5 out of 5 stars

Great app

Great app, easy to use. Lots of amazing unique features which emphasizes the tools it has to offer.

27 May 2026
Rated 5 out of 5 stars

KOHO - HIGHLY RECOMMEND

I've been waiting to review KOHO for some time now but I wanted to make certain I had fully used the app and various services offered etc. I can faithfully say that I recommend it fully without a doubt. The ability to trade crypto currency easily now seals the deal as far as I'm concerned.

14 May 2026
Rated 4 out of 5 stars

So far so good

So far so good. I have only been using this card for a few months. I have not been able to use it to it's full potential yet but I am enjoying the cash back benefits. I have made approximately $65 from cash back. You get cash back on many things and from many stores including Walmart. I am thinking of paying some of my regular bills with this card and I try to do all my shopping with this card. As of right now I would highly recommend this card for everyday use.

25 May 2026

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