Kogan Reviews 

I was looking at purchasing a 75" TV priced at $1299. The very next day when I went back to the site the TV had gone up at extra $50. Wasn't happy but still made the purchace.

I used to consider Kogan a reputable and trustworthy Australian retailer, but my recent experience has seriously changed that view.

I was purchasing two iPads when a $99 promotional offer appeared during the shopping process for “750 Bonus free entries” and $150 Kogan.com credit. The way it was presented felt confusing and overly aggressive, and I ended up purchasing it without properly realising I was making a separate $99 purchase.

I contacted Kogan straight away and explained what had happened and why I was unhappy with this type of sales tactic. Their response was simply that the bonus-entry package was non-refundable and that my membership had been cancelled.

What made the experience even worse is that Kogan themselves confirmed in writing that the $99 purchase included $150 Kogan.com credit — yet I had not received that credit, and their response did not properly address this either.

For a company that wants customers to trust it with expensive purchases such as iPads and electronics, I think the checkout experience should be clear and transparent, without promotional offers that can leave customers unsure about what they have agreed to purchase.

I have stopped using Kogan for now because this experience has reduced my confidence in the platform. I hope Kogan reviews these types of promotions and provides clearer, more transparent purchasing experiences for customers.

I always buy mobile plans for all my family. Especially I like 500G / 365 plan. They are so good and cheap. And it takes me 5 minutes to put an order and get the voucher. Thank you for that.

I searched for my robot vacuum mop online and gained help from gpt re reviews performance of product etc..
I then purchased a smarterhome 14 vacuum mop from Kogan at a fantastic price. Kogan arranged delivery and the item arrived within 2 days to regional area. The vac mop was easy to assemble and it did a great job. I am very pleased with the outcome of my purchase. Thank you Kogan.

The product range is great, there is always something that I need which I can get delivered to my home.

The online purchase experience is always easy with Kogan. I can easily change between two delivery addresses and two diferent bank accounts during the process. Always quick and straight forward.

I spent a lot of time weighing up ordering from Kogan. but the experience was very seem less and the item arrived super fast (3 days earlier than indicated). Adding my details was easy on the website.

Super quick delivery and easy process from purchase to delivery.

I purchased an android phone from a seller named 'Heybattery' from Kogan. The phone as advertised to be built for durability with a 2.5m drop resistance. The phone dropped from less than 1m height and is now no longer functional- this was within a few weeks of purchase. I asked for it to be replaced under warranty and the seller declined as they stated it was damaged due to accident- given that the product is advertised to be 2.5m drop resistant I would argue its either faulty or falsely advertised. The phone is an Honor X9d and would avoid buying this brand or from this particular seller.

Update: Customer service finally sent my money back.

Bought a kayak advertised as good for salt and fresh water. Metal parts designed to be submerged were made of regular stainless steel. These started rusting so I tried asking for a refund. The customer service wanted photos which I sent but they mysteriously could never receive. Even image sharing sites broke down for them. Then they finally agreed to refund... and nothing turns up on my bank account. I follow them up and they pass me to a different Kogan customer service rep. New person says the refund was sent and stopped answering emails. It's been over a month and I'm still trying to get my money back.

Fast delivery, great product, fabulous pricesprices

My initial purchase was great , the price was good value and the delivery was fast.i had an issue which was the item was damaged when it was delivered but Kogan worked quickly with me to have the item replaced to my satisfaction at no further cost to me.
The outcome was that i ended up with a good quality product at a great price.
Thanks Kogan

I have been a repeat customer with Kogan for years, regularly placing large orders. That loyalty meant nothing the moment a product broke under warranty.
I bought a 24" Gaming Monitor that ended up with a completely dead input port, which is a major hardware failure. I submitted clear video proof of the defect to their support team. Instead of processing a simple refund, Kogan ignored my ticket for over a month and then auto closed it without a single resolution or response.
Being forced to pay out of pocket for a replacement monitor, all because Kogan went radio silent, was completely unacceptable. The matter hasn't moved at all on their end, and it's still ongoing with Consumer and Business Services SA taking action just to get basic accountability.
Kogan's support relies on stonewalling customers and hoping they give up. I was planning on buying my setup for my lounge room with them, but that won't be happening and I will never spend another dollar here. Save yourself the headache and buy from a retailer that actually respects consumer law and honours basic customer support.

Ordering online is always easy on the user friendly site. Delivery is quick and products are always of high quality as was the case again this time.

I have not received my recent purchase but choosing my item on the website was a breeze. I have purchased from Kogan a few times in the past and had no issues.

If I,m looking to purchase something,with several suppliers having the same product,I will always go to Kogan,not being worried that I may receive the wrong article or not being sure I can't return it,even though I,ve never needed to return anything yet,it just gives me peace of mind, especially with all the scams going on, highly recommended

The company won't speak to you.they give you the worst runaround i have ever experienced. The item i wanted was to be delivered today so I tried for 2 hours to track the the item ,and ask someone about it no one could
I rang allied express and the nominated service they told me the shipment order was not on their list.back to kogan etc back and forth
The estimated delivery time kept changing
I gave up,walked outside and there was the delivery. Stressed put never again
Buy from your local shop,you can pick it up check on it by phone

Kogan are second to none for their speed of dispatch and secure packaging.

I transfered my credit card points to Kogan points in an effort to purchase an iphone. After waiting 4 weeks for a phone to not arrive, I sought a refund. They would only return the Kogan credits. So I took a chance a gain through them for a different model iphone. Same happened again. Now 9 weeks later, I still have no phone and they refuse to supply refund, only store credits. Pitifull customer service

Great product and great service. Excellent delivery. Very quick. Very impressive. Thanks Kogan.