Knuffelwuff Reviews 

Ordered a dog bed in June, fast delivery, delivered when it said it would be and honestly, it's the best bed we have ever bought.

If we had had any delays, we still would have been happy because they're to be expected with the current pandemic and it's difficult for everyone. And honestly the beds are the cheapest true Orthopaedic dog beds you'll find on the market, I did a lot of research before committing. Waiting a little longer for something outside of the companies control is definitely worth it for the quality you'll get!

Bed was much bigger than we thought it would be, our fault for not reading the measurements! But we gave it a chance with our collie and seeing her in it curled up as she used to be in her old bed vs. sprawled out comfortably as she is now is definitely worth it and we would never get a smaller size for her again. She actually chooses to go in her bed now, and after her spay she was in it for a few days solid comfortably and it really helped when all you want is the best for your pup.

100% would recommend and your dog will thank you for it in the long run!

Not a great experience 4 weeks down the line and still my dogs bed hasn’t arrived, contacted both the delivery company and knufflewuff directly with very little help from customer service both blaming eachother and saying totally different things, after spending around £100 for a dogs bed I expected a bit better all In all a poor experience I’m hoping the delivery company will return the bed and I can get a full refund and try else where imo one to avoid

Amazing dog beds! 😀
Ordered from Germany and received within 7 days to the UK.
My dog absolutely loves his bed. Very well made and luxurious. Brilliant customer service. Would definitely order again. Thank you Knufflewuff. Emma xx

Do not order from this company. As several reviews have stated, their customer service is appalling!! Very rude email responses to problems. (although it may be that English is not their first language and so something is getting lost in translation, but this does not excuse their failure to acknowledge my problem and try to resolve it). No UK number and no facility for them to call you apparently! I have attached a snippet from the most recent email response where I have tried to cancel/change an order 8 hours after late night ordering and prior to dispatch! They couldn’t deal with it even though I gave them the transaction reference. Apparently, I had not included the right ID.
I did leave my phone number so you would expect that they might have called at least before sending something I had clearly said I didn’t want and wanted to order something else! Now I am expected to pay for a return to Germany!
Taken from their email to me :
“It is a pity that you think so about us because of the bad reviews, but fortunately we have enough customers who appreciate our service and are thankful.
Yours faithfully,
Customer service

Knuffelwuff GmbH”

Absolutely appalling! Note to self! Always check Trust Pilot and never order on the back of 2 large glasses of wine!
Disgusting way to treat customers and their fur babies!

Placed an order that was due today, 05-10-2020
after calling them and emailing them, the women was rude and very unhelpful and told me a pack of lies. saying they can't understand English and there is no one that I can speak to.
after reading the reviews I so wish I had avoided at all costs.
My advice avoid at all costs.

We ordered a dog bed which our dog ripped a hole in within two minutes as the fabric on the base of the bed is so thin and of such poor quality. We emailed them asking for a refund and received very rude and aggressive emails in response and a refusal to take the product back or provide a refund. Their product isn’t fit for purpose. AVOID.

Very fast delivery and excellent product for my cocker spaniel!!! Thank you.

Our Cavalier King Charles took to her Knuffelwuff bed immediately! It feels very well made, comfortable and looks great! Highly recommended!

I ordered a dogbed size m/l but when it arrived it was much smaller than the size stated on their website. I asked them to pay for the return postage because I was misled on the size guide. Their customer service is absolutely appalling, after many emails, & getting no sense out of them at all, I have given up. I am now stuck with a dogbed that is no use to me, and it’s too expensive to pay to return to Germany. My advice would be to give this company a wide berth , very let down, & the bed wasn’t cheap !

The dogbed that was delivered does not match the product qualifications as stated on the website: I tried to call several times and wrote 3 emails though never got a reply.
I cannot recommend this company.

Very nice quality dogbed.
Firm, comfy.. our picky dog liked it right away.
I ordered on 23 of july from the netherlands. Knowing that Knuffelwuff is a german company I expected a long shipment. But with 4 days (including the weekend) it arrived.

Also very nice service.
The only reason I didnt gave 5 stars is because it arrived to day and I dont know how the quality will hold in the future :)

Having done a lot of online research with regard to orthopaedic dog beds, I decided to order the Knuffelwuff laser-quilted orthopaedic bed in black, to fit into the crate of our large Labradoodle. When I messaged Knuffelwuff (their email confirmation had gone into my email spam folder without me realising) they replied immediately with reassurance. I received regular email updates on dispatch dates and delivery. The bed was delivered - by DHL - on time (within 10 days to the UK) and is fantastic! Beautifully made, great quality memory foam, robust removable cover and an embroidered Knuffelwuff logo to give it that extra special touch. I cannot rate the company, or their products, highly enough. We have one very comfortable dog :-) I will not hesitate to order from the company again. Thank you so much.

Ordered via the UK site and am extremely impressed.
I placed my order on Saturday evening, received shipping confirmation and tracking details on Wednesday and the bed was delivered by DHL on Friday.
The bed looks exactly like the photograph (the grey semi-circular Balin orthopaedic bed), if I'm being picky it seemed slightly smaller than I expected but the dimensions are harder to visualise due to the curve on it and, having measured it, it is probably nearer 125cm than 130cm wide. In any case this isn't a problem as I was torn between this (the XXXL) and size down as, although I have a large dog, my room sizes are quite small. This fits in perfectly and the shape makes it more versatile than standard dog beds.
It arrived in a huge box, no vacuum packing as some beds I've ordered have been.
The quality seems excellent, very well made and the base is nice and thick.
My dog seems to like it so far and slept happily in it last night.
Would definitely order another bed from Knuffelwuff in the future.
EDIT: Even more impressive is that after ordering I saw a 10% discount code pop up on Facebook ads, I emailed and, even although the bed had already been delivered, they honoured the discount and refunded the 10% difference!

First experience with them and unfortunately also the last one. First of all they have a website in Dutch and English (beside the German one) but they don't seem to speak Dutch or English at their costumer service, although I asked them several times to answer in English they refuse to do so. I ordered two dog beds, one arrived quickly and I was happy with the quality but realized that two of this size would not fit well in my living room. I still hadn't received the second dog bed and emailed them to ask if they could still cancel this order. I was told this was not possible but I could refuse the delivery and then it would be sent back to them without any extra costs, sounds good so far. Unfortunately this second order has been "stuck" at DHL since the 18th of June and I emailed them again today to ask to investigate at DHL and to ask them to return the shipment to them so I can receive my refund. I received a reply, again in German, and they asked me to be patient even more and to contact them again if the track and trace link is still not updated after 48-72 hours. I've never experienced anything like this before with any other company abroad. They may have nice products but unfortunately you can not count on them when something goes wrong, so please do not order anything from them. NL80073

By now I have placed my order almost 6 weeks ago. The order took 2,5 weeks to arrive due to an unknown reason (on the invoice it showed that the order was placed 2 weeks after I originally placed it).
While happy that the order finally arrived it turned out they shipped the wrong product, I ordered amelie xxl velor black, but I received nylon fabric instaid.

Over the course of the past 3,5 weeks I have repeatedly tried to contact customer support, I have tried sending over 5 emails, called on 8 seperate days and never got a response...until this morning.
The response I got this morning was that "management" decided to send me a different product and the only way for me to receive the product I paid for is to first ship it back, wait for them to verify it is undamaged and then they will send the product I ordered.

By now i'm tired and done putting all this effort in dealing with the customer service of this company. I cannot recommend anyone doing business with them.