Absolutely love this clothing brand! The quality is top-notch, and the fit is perfect. Every piece feels carefully crafted, with attention to detail that really makes them stand out. The fabric is sof... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a horrific experience. I needed get a tracking number after a week no tracking number. I’D NEVER BUY FROM THESE PEOPLE AGAIN!! no tracking number! Emails said the package was only be 24hrs awa... See more
I was very sceptical about buying from this company, given the number of negative reviews here. I bought an outfit after measuring myself accordingly. It just arrived a few hours ago and it's a little... See more
Company replied
I made an order and one of the items were out of stock; Fiona reached out to me and tried to assist me the best way possible to find an alternative within a $3 difference so I could’ve gotten my i... See more
Company replied
Company details
Written by the company
Here to Help We're an online global women's fashion store. Our prices are pretty cheap cause we're doing business directly with the factory. We sell our products worldwide, wherever you are, we can ship to you. Please us if you need any help.Our customer services will reply to you within 48 hours. Work Day: Monday - Saturday 9:00AM--6:30PM (UTC/GMT+8)
Contact info
3.6
Average
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience.
Great experience.
I ordered 2 dresses.
One in gold and the other dress
in silver .
The dresses fit perfectly.
The dresses looks like the picture image.
The dresses are very beautiful.
I am satisfied with my purchase.
From Olivia H.
15 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your praise and trust.
It is our honor to have your support. We will always insist on providing high-quality products to every customer.
Looking forward to more orders from you.
Best Regards,
Site has FAKE REVIEWS !!!!!
Continues uploading 1 star review of items. With photos. Company keeps deleting. You can tell there are fake reviews on the website. All of them have bad grammar. They must think we’re dumb. At this point I’m disputing my entire charge with them. All the clothes are terrible. And they attempt to fool you with their fake reviews. Shut this company down.
Just stop responding. Your responses are full of lies.
25 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear this news.
We have always used high-quality materials to manufacture our products, and we are determined to provide the best clothes for every customer. And we have always solved problems for every customer with excellent service.
If your problem is still not solved, please contact our customer service team: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Wouldn't order here again
Wouldn't order here again. The sales rep Fiona was nice. Though she doesn't answer questions that offer critical feedback of the items. They always tell you follow the size charts. But according to their size charts they are still off. I've ordered a size 28 inch waist pants which fit. But the size 30 inch waist pants do not fit. How does that make sense. I've left real reviews as the sites reviews just scream fake. My 1 star reviews ALL seem to get deleted while my 5 star reviews stayed. My reviews had pictures and everything. I advised Fiona my 1 star reviews got deleted and left more 1 star reviews. Just another cheap overseas shop with bad quality clothing. Shut them down.
26 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thanks for your suggestion.
Regarding the size issue, each product has its own unique size information. Some pants may be suitable for a 28-inch waist, but some other pants may need a 30-inch waist, so you need to refer to the size chart to choose the most suitable size.
But in the end, even if you buy the wrong size, our customer service team will still provide you with a solution.
If you have any suggestions or questions, you can always contact our customer service team: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
My item fix great
My item fix great, looks amazing would DIFFERENTLY recommend
23 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your support.
We will continue to provide excellent service.
Looking forward to more orders from you.
Best Regards,
THANK YOU ALL!
I want to thank everyone for their review of this company. I was just about to place an order until I read the reviews and the responses from the company customer service department. In every response from the CS department was a flat out refusal to take accountability for their error.
Just as @Roselecup XXX stated. The CS department has the same cookie response to everyone. "if it's a size mistake it's usually because the customer misread the sizing" It was ALWAYS the customers fault! Not likely!
It's a blatant disrespectful and disregarding response to someone who spent their hard earned money on an item(s) that was less than, or not at all what was advertised and described! And to say at EVERY turn that it's the customers fault! Not cool!
Thank you to everyone that submitted their review! I will not be ordering from this company EVER! I'm all set!
23 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Our products are all standard US sizes, you only need to place an order according to the size you usually wear.
In addition, you can also refer to the size chart below the product details, which can better help you choose the size.
We are a legitimate and formal website, you can check this link: https://www.knowfashionstyle.com/Comment/list-r1.html
Best Regards,
To Honesty Is The Best Business Policy
To: KnowFashionStyle,
Greetings. Your items look very tempting to purchase. However, on behalf of experienced customrs, I have read more negative reviews about your company practices than its positives. Mainly, it appears, in your responses to negative reviews you never take responsibility, constantly revealing "the customer didn't read the details thoroughly". That's demeaning and a slap in the face. Especially, since you're one of the many online companies they chose to patronize. In my opinion, I assume you feel that many global, and U.S. customers lack comprehensive reading abilities and you've assured yourselves that the discreptive details you've provided for your items and S&H, are all accurate! Get a clue, your company is not going to be without fault either. Most established and long-time businesses get it. You should too. So, guess what? It's called human error!
Be honest, take ownership! As a business practice, please, always send customers the EXACT PICTURED ITEMS displayed and detailed. Ship and honor returns timely and respectfully. Online purchases are made by what is YOU'VE displayed, and the beliefs in what YOU'VE described.
Thank you,
Discouraged From Ever Being A Customer
23 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your evaluation.
We always treat every customer with integrity. No matter whether it is the customer's problem or not, we will always provide solutions until the problem is solved.
We are a legitimate and formal website, you can check this link: https://www.knowfashionstyle.com/Comment/list-r1.html
Best Regards,
Out of Stock
When the items I ordered were out of stock I got a personal email informing me of it. The items that I ordered in exchange for them came in a timely fashion. I tried on my outfits once I recieved them and they fit perfectly.
22 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very happy that you can wear our clothes.
Thank you for your support and trust. We will definitely do better in the future.
Looking forward to more orders from you.
Best Regards,
My 2nd time ordering from this company…
My 2nd time ordering from this company and it been a lovely experience
22 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
It is our honor to have your trust and support.
Looking forward to more orders from you.
Best Regards,
I received my package without any…hitch
I received my package without any hitch, I was surprised that it was received so quickly. My only issue is that there was no notification that it was delivered to the address until I enquirer about it.
17 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very happy that you have received the package.
Actually, we will send you an email after the package is sent out, and you may not see it. And while you are waiting, you can also contact us at any time to get the logistics status of the package.
Looking forward to more orders from you.
Best Regards,
poor quality
poor quality workmanship, pockets unfinishef, unhemmed, run small... high shipping charges, takes weeks to deliver, untrackable .. no thanks never again
20 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear about this situation.
Regarding the material of the product, we have always used high-quality materials to manufacture products; regarding the size issue, we have always manufactured products according to the standard US size; regarding the transportation issue, sometimes customs clearance, weather and other adverse factors will also affect it.
But thank you for your suggestions, we will do better in the future.
Best Regards,
Terrible experience with customer service.
Bad experience with customer service. They were working with me in my report of receiving the wrong size shorts then they stop responding to me via email, and now I'm stuck with shorts that I cannot fit. I ordered a medium and received a size XL.
14 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your evaluation.
We will always provide excellent service to every customer.
Looking forward to more orders from you.
Best Regards,
Item arrived earlier than expected
Item arrived earlier than expected, exactly as in pic. Good material too
15 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your praise and trust.
We will continue to provide high-quality products and excellent services to every customer.
Looking forward to more orders from you.
Best Regards,
I love my new floral dress it's gorgeous can't wait to wear fits perfect I'm buying them all in different colores😍
LOVE my first new purchase of my floral dress, fits perfect, buying all of them in different colors, can't wait to wear them😍
13 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your compliments and support.
We believe that you will look more beautiful wearing our products.
Looking forward to more orders from you.
Best Regards,
Extremely unreliable
Extremely unreliable - you pay shipment to receive AND return. Still waiting on an order from a month ago and attempting to track using information provided by customer service goes nowhere (errors out), for the love of all things sane, why should there be multiple communication from the customer on an order status? and let's not begin to speak to the sizes - shoes and clothing alike. Bottom line, if you have an event and need an outfit even a month out, this is NOT your go to, if you have to make a return, you CAN'T because return cost does not make sense - you don't get a full refund having paid for the return out of pocket and it'll cost more than the COG! 1 - rating for the styles published. They need to do better on their ARO especially because payment is immediate.
9 June 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear this news.
First of all, if the customer requests a return, our customer service team will provide many reasonable solutions for the customer to choose from, so as to avoid returns. Secondly, before the final return, our customer service team will also remind the customer of the fees and various precautions to be borne. Finally, our products are manufactured according to standard US sizes. Generally speaking, we recommend that customers refer to our size chart to choose the size that suits them before choosing a size， otherwise, it is easy to choose an inappropriate size ，our customer service team will still provide a solution.
If your problem is still not solved, we suggest that you continue to contact our customer service team for communication: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Great customer service
My order was received very promptly unfortunately I couldn’t fit it so I reached out about a exchange Sandy the lady that me was very thorough and helped me with everything I was very satisfied with the customer service and is getting ready to place a new order now
12 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your trust.
There is no doubt that our customer service team will give you a satisfactory solution, and you don't have to worry about any problems at all.
Looking forward to more orders from you.
Best Regards,
Will surely order again
Will surely order again. Love the products. Delivery was fast. Sandy the customer service was excellent.
11 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very grateful for your trust and support.
We will always maintain excellent service and provide quality products.
Looking forward to more orders from you.
Best Regards,
Buyer Beware!
Buyer Beware!
PLEASE DO NOT ORDER FROM THIS COMPANY! I ordered a set the material I ordered was linen. The set I received was a satin material.
7 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear about this situation.
We have always used high-quality materials to manufacture products, and the quality has always been very good. In addition, our product details will also have a description of the material and a detailed introduction. If you read it carefully before purchasing, we believe it will be of great help to your purchase.
In any case, we will still give you a solution.
Have you contacted our customer service team? If not, we recommend that you communicate with our customer service team, and we believe that your problem will be solved.
Contact information: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Be patient
I placed my order and it came exactly when it was supposed to. My products were what I ordered but just a little different material. They was prompt to answer questions and get back with me in a timely manner.
6 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your support and trust.
We will always provide quality services and products to every customer.
In addition, our product details have material introductions. We recommend that you read the product details before your next purchase.
Best Regards,
Very good treatment from the person who helped me, Mandy, very pleasant and patient, thank you
The treatment of the agents was wonderful and everything was fine with my dress. It arrived well and is very beautiful. I ordered others for the summer. The quality and colors are beautiful.
3 July 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very happy to hear that you can receive the package smoothly.
We are very grateful for your compliments and we will definitely do better.
Looking forward to more orders from you.
Best Regards,
Terrible business
Terrible business. The dresses I ordered were extremely small. I returned the items and they still have not given me a refund.
25 April 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear this news.
Regarding the size of the skirt, our products are manufactured according to the standard size of the United States. In some cases, the customer did not pay attention to the data in the size chart when purchasing, which led to the purchase error. But even if it is the customer's mistake, our customer service will still provide compensation until the customer is satisfied.
On the other hand, if you return the product, you need to note that you need to bear the return shipping and customs duties. If you do not pay the customs duties, this will cause us to be unable to receive the package. We need to receive the package before we can further solve the problem for you.
If you have contacted our customer service team for help before, please continue to communicate with the customer service team: https://www.knowfashionstyle.com/Contact-Us-n170136.html
We will definitely solve your problem.
Best Regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.