Knotty Knickers Reviews 

NO order arrived --- have been contacting them for three weeks to find out what is going on.
No reply.
They don't care ... Obviously, I should have read reviews here before placing an order.

I ordered underwear with a code for three free pairs to try out the company which is totally awesome. The day I was supposed to have my package delivered I instead got a slip saying I owed postage. I had already been charged $6.99 for shipping and handling. I was then charged another $3.50 for postage due. Once at the post office I was told that this happens all the time with this company and they have someone that comes every month to pay postage on her knotty knickers packages. I won’t order again because I don’t want to pay $25 + a month and then go spend more for postage.

My first order was a great disappointment! They were not true to size. The first time I wore one of them, the developed holes along the seams and will definitely not last. Yeah they look nice but that is were it ends for me. I don't think I will order online again.

I ordered 3 free pairs of underwear through their promotion that stated all you had to do was pay shipping. The shipping to my house came to $6.49, I happily paid it because I’ve had other sites charge much more for shipping. However, about a week later I got a note left in my mailbox stating that I owed $3.98 in posted due on my Knotty package. I immediately contacted Knotty about where my ”shipping” money went to and asked to receive my order without any further payment. They responded and basically told me my only option was traveling 40 minutes to the post office and paying that additional shipping fee that I had already paid for. So not only am I now out extra money, but also gas and further time for a package that I paid to be delivered to my house. When I finally got the package it said Knotty had only paid $1.87 of the shipping charge and that it was really only $5, yet Knotty charged me $6.49? Where did the rest of my money go that was not used for what I was told it was going to be used for. I get if you can’t give away product for completely free but don’t scam, lie and deceive your customers. I never even got an apology or any sort of answer from support. Do not support this scam company, they just steal your money.

My package came a lot faster than anticipated. I ordered a 5x because I typically need the 57 to 60 in waist option (going to be honest, mind ya business if my body bothers you) but the 5x in their boxer boyshorts is actually a little big. That's okay because they are comfortable. The tags say HAND WASH ONLY so that's what I do, and they've held up great. They are thin, yes, and silky, but I like that. If I want something more secure I wear my regular cotton briefs. I haven't tried their underwear, but 09/10 for their boxers. The only thing I'm not crazy about is the prices. Can we go 2 for 20 maybe? Yeah... that would do it.

This was the first time I've ordered with this company. Overall, I do enjoy their patterns and styles and truthfully, I was pretty happy to see their size charts looked somewhat accurate. Unfortunately, upon arrival the waists are not accurate in size. I'm not going to say don't order But I would probably size up because it's just a lot easier to shrink something than stretch it.

(Waste elastic and or fabric is substantially tighter than the rest of the material)

I've order from them in 2020 and again now. I've found their shipping to be fast (took roughly a week to deliver to me though I love just a few hours from Toronto so that could affect it) and the pairs of undies I bought have been pretty well made. I got both a few comfy styles and more sexy styles and they all feel fairly similar to some La Senza pairs I've had in the past. I still have a couple pairs from 2020 that show no wear aside from the normal bleaching that happens to any undies. For such a nice price point I'm super happy with my purchase.

These are so poorly made and i’m so disappointed. I give 2 starts to give one of them to customer service, but otherwise I 0/10 recommend these. I ordered 10 pairs, all size medium. I got 4 pairs of the exact same pair in different colors, and all of them were different sizes. I had to re order half of them and they sent me replacement for free which was nice. But they still fit wrong. and each one fits wrong in a different way. the waistbands pinch but the cheeks are too lose, or vice versa; the cheek/leg holes are uneven so one is bigger than the other; the seams aren’t even; they ride or they fall, I could go on.

Despite all of the issues other people have had, I haven’t run into this. I live in a small town in Canada and received my order within a week. I ordered two sets of pajamas and they are really soft and stretchy. At the price point I bought them for I really can’t complain, they were around $20-$30 per pair. They feel better than Walmart or other cheap brands for pajamas. I am happy with my purchase.

I would give this company a zero, if I could terrible design, terrible material, and terrible customer service absolute garbage! No support in any of the undergarments and they’re all disgustingly fit do not buy from this company save your money.. I asked for my money back because the item was not as described and they said they do not do returns or refunds

I wanted to love Knotty Knickers so much, but not only does the quality of their product differ from item to item, their customer service is also garbage.

I placed a large order of bralettes, boxers and lounge pants. After placing the order I realized I didn’t enter my unit number, so I reached immediately. After several days with no response, I reached out again. This went on for almost 2 weeks before someone finally responded and said they’d inform the courier.

Then when I was opening my order, I saw that one of the straps on the bralette was sharply cut almost all the way through. I reached out with pictures, explained the packaging was intact and it wasn’t caused by me opening the package as I used nothing sharp, and requested a replacement. They responded with a code, stating it doesn’t expire and it’s worth the value of what I paid for the bralette, and I can use it on my next order. But when I go to use this code it doesn’t work. So I reach out again, and they say it can’t be combined with any other promotions. What? You won’t give me a refund, you won’t send a replacement, and now you give me a credit that doesn’t work if there’s a promotion running. This is absurd, it’s my “money” there shouldn’t be stipulations on how I use it. After arguing back and forth about this, it’s clear they don’t care and will do nothing. All I wanted was the item that I ordered, in tact, but I can’t get it without spending more money.

When I go to their FAQ’s, under “what if I receive a damaged item?” This is what it says:

“ If you have received something other than what you were expecting, please email us within five days of receiving your package. Items cannot be washed and must be in their received condition. If you do contact us after the five-day period, we may not be able to assist you with any concerns regarding your items. All concerns revolving damages or otherwise, must be brought to us while subscriptions are still active.”

A lot of words that say nothing. Basically, if you receive a damaged item, too bad so sad. Give us more money.

Regarding the quality, I noticed a substantial difference in fabric quality from item to item. While their boxers and bralettes all seem to be the same fabric just different patterns online, this is not the case. Some fit snug, and perfect, and are a good thickness; others are thin and stretch out of their shape after only minutes of wear. I’m talking the tight boxers and bralettes, not the boxer shorts.

They can keep their code and their subpar product. They’ve lost my business and I’ll be sure to post this everywhere I can so others are warned.

They have taken two charges but have used the wrong address twice.
I have emailed and they confirmed they had corrected the details.
Another month and the invoice has the wrong address.
Support have not answered emails or their direct on web contact form.

Couldn’t deliver my order placed on Black Friday within 30 days. Instead of refunding me right away, they reissued the order, which wasn’t delivered for over another 30 days, AND was missing an item. Instead of refunding the missing item, they gave me a “credit.”

Refused to issue a refund despite the order being over 30 days late.

Customer service was appalling—stonewalling, delay, refusing to engage, seem to take pleasure in frustrating and denying customers.

Product quality is not worth this hassle: Cheap fabric that will lose shape and disintegrate after a few wears, loses stretch and becomes uncomfortable within minutes of putting it on.

Don’t fall for their cute Instagram ads.

If I can give a zero star, I would…
DO NOT BUY!! I didnt receive my package and theyre REFUSING to refund me.. worst customer service ive ever had.

literally ordered on feb 16th. noticed i ordered the wrong size by mistake. they get back to me on feb 19th and say they can't change it because it was already processed for shipping but they could give me 20 percent off a future order. I don't want the 20 percent off and even stated to them that the size ordered by mistake can not be used. also i don't believe they could of processed the order that quickly where it can't be changed.

Absolutely avoid this company

I had a subscription for years and ordered items from their black Friday sale. The items I received were all wrong, contacted the company and they mailed replacements, that order was also wrong, they reshipped and I never received it. Contacted them again, said they would file a claim with the courier. There is no courier, it's non trackable Canada post. And they resent it again

Here we are 76 days from my order and I have not received the right items or the replacement items.

Their customer service is atrocious

I have since cancelled all my services with them and will tell anyone how awful they are, this is after being a customer for years!

I never got updates on my order, the sizes DID vary. One fit very well and one was too small? They were all xl. I’m a midsize girl and xl has always either been perfect or too big. And it was too small? The only points they got were it was cheap (i guess i got what i paid for) and the delivery was quick. But the quality is crappy, i ordered two thongs, one was too small and the other one worked very weirdly.

Signed up for them a few years ago, and when I had enough underwear to fill a whole drawer, I went to cancel the service. The sign-in screen leads to an endless loop where upon signing in, you're taken to a captcha screen that upon completing, just takes you back to the login screen again to restart the loop. Tried emailing customer support to cancel, I was told my subscription was cancelled. Yet more kept arriving after.
Then all of a sudden, it just stopped. For a year, I thought the subscription had finally cancelled, only for me to receive an email today a year later to find that they had still been taking my money all this time but had just never shipped any more to my door. Horrid company

I would give 0 stars if I could. I cancelled my subscription over a year ago as the sizing was crazy. How all the pairs can arrive with completely different sizes is in one packet is beyond me with pictures to show the massive differences they said, maybe you need a bigger size.
Then this month they randomly started my subscription again, took the money and when I contacted them they said. Oops it’s cancelled again but we do NOT issue refunds even though they essentially stole from me. STAY AWAY FROM THIS COMPANY

I recieved an order confirmation on Dec 11th, and recieved a shipping notice and tracking number on the 13th (within their 3 buisness day timeframe) -- since then, the tracking hasn't updated; I've even used a 3rd party tracking website and it just states that just the label has been created.
I reached out to the company on "business day 7" of their 4-8 business day shipping, and recieved what felt like a canned response saying that it will ship soon on Dec 26th. Since then, they've been silent, I have emailed them multiple times through the same email chain and no reply.

I have now emailed them directly again asking for a refund since they don't seem capable of shipping my order (or running a business).
If I don't hear from them, I'll have to contact my credit card company and get a charge back done.