Kmart Reviews 

Forget the nonexistent customer service and the decision to place their checkouts in the middle of the store, make you ring up your own purchases then demand you produce the receipt as your exit... Literally every time I've been in their Bateau Bay store there are 2 or 3 women collating hangers or folding clothes as they chat to each other behind "this checkout closed" signs and ignore the line of 10 or more customers waiting for a vacant self checkout terminal...
The fact is they sell the cheapest and most poorly made rubbish to get shipped out of third world countries. Despite their claims about supporting ethical and sustainable manufacturing processes, they sell rubbish plastic electronics that will last a day if they work as intended at all when you first use them, and which will be at the tip by the end of the week.
Their cheap batteries in their cheap 20cm battery powered fan seemed like a reasonable enough purchase for a two day camping trip but nope... From the start, the batteries and the fan electronics got so hot they were uncomfortable to hold. I kept swapping them out and within 5 mins, same problem. Went through two 18 packs of AA batteries, 3 at a time, in a little over an hour and tossed it all in a bin at the camp site.
The cheap linen and fleecy blankets work fine but again, it's all cheap and nasty and supports terrible labour conditions overseas.
Drive further and spend more. It will be more economical overall and maybe support Aussie businesses and workers.
I won't go in there again. It's a business model based on the lowest tier of mindless consumerism for profit.

Do not order online, the quotes timeframe is a lie, they do not contact you, they ignore your requests when you send enquiries about where your good are when they are week’s late! They will not refund when you complain you have been waiting weeks for your items. Terrible service and the delivery company is called get it fast! What a joke.

A little annoyed as my 14 year old Son came in to your store yesterday afternoon. He left to buy a bike lock for his bike. My Son was told he had 2 minutes to get the bike lock or security would take it. On top of that he's minding his own business and getting picked on and threatened by some other teenager. I get it, maybe people get annoying and repetitive. My Son has mild cerebral palsy and is no threat. Just be mindful coz there are genuine punks who need to be kicked out from your store time to time. Where was your security while my Son was being harassed?

Went to Kmart Broadway on Sunday, 11th May 2025, I visited your store to purchase vacuum bags (with pump) and a Mandalorian Lego set. Your website indicated both items were in stock—the vacuum bags showed a green "fully stocked" indicator, while the Lego set was listed as low stock but still available.

Unfortunately, the experience was incredibly frustrating:

Unhelpful Staff: When I asked for assistance, employees merely pointed at an empty shelf, claiming, "It’s all there," without checking the system or back storage. They dismissed me. when I noted the shelf was bare.

Service Desk Failure: The service desk confirmed both items were sold out after checking the back—contradicting your website’s real-time stock indicators.

Wasted Time & False Advertising: I spent 2 hours due to this misinformation. If your system can’t accurately reflect stock, it’s misleading advertising and disrespects customers’ time.

This isn’t an isolated issue—Kmart’s chronic stock mismanagement has driven shoppers (like me) to competitors like Target, where stock systems are reliable. When will this be fixed?

The store in Coolinga Northern Territory had no trolley until later that day. Manager said no trolley until afternoon. I shop in the morning. Not good enough. Make you have a member collecting trolley 24 /7

Not good enough...l had to get trolleys from Coles...

Your store kmart put me 1hr behind and falling 11May 25 mothers day.

I had heavy products from you kmart.

Get your act together.

Recommend and cheap

Would give zero if it were an option.

Ordered 2 bedsides and an entertainment unit nearly 3 weeks ago. The bedsides were finally delivered without entertainment unit. All 3 items, however, have been marked as delivered. The courier is non responsive, Kmart do not answer their customer service line and the online inquiries form glitches and does not work. Customer service is non existent and it’s like they don’t give a stuff once you’ve paid.

Never again.

I ordered a cuddly house for my grandsons birthday , I paid and was waiting for tracking , I just happened to notice in my emails a refund from bank ! I realised it was for the cubby house , , Kmart didn’t even let me know they cancelled my order! , they cannot be trusted to get anything to you , if they cancel you’ll only know when it doesn’t get to you , my last update was that it was getting dispatched!

I bought a iTunes card from Kmart unbelievable they don’t refund the money if the iTunes card is damaged and code is unreadable , such a big store give such a hard time to get the credit back or another card they hand ball it to Apple when Kmart is the one that sells it and takes the money been a month and I am still unable to get my money back . I would recommend anyone never to buy iTunes card from any Kmart store or company as they don’t care or hold responsibility for their customers.so plz stop buying from Kmart I don’t want anyone to go through this as Kmart sells old iTunes cards .and one of the worst customer services

I cannot believe that a company as big as KMart has such a ridiculous online complaints system. If you are angry with KMart before lodging an online complaint, you'll be seething by the end. The system takes you round in circles. When I managed to get to complaint section, there was a list of complaints to choose from. As my topic was not listed, I either put it under a wrong heading or forget about my complaint.
Absolutely woeful customer service KMart. You obviously are not interested in your customers' concerns.
My initial complaint was regarding click and collect. Now my complaint is
(i) click and collect
(ii) condition of my ordered product
(iii) KMart's online complaints system.
There will be four reasons, as this review will fall on deaf ears and nothing will be achieved or resolved.
As I cannot get my complaint submitted online, I will write to Mr Bailey listing my grievances. Maybe by wasting CEO's time, something might change. Ha ha.
It is next day, 14 April 2025, my grandson's 6th birthday.
He opened his crushed, opened, 2nd hand used box from click & collect. We went to put his game together and part is missing, making game useless. Tried calling at 8.05am but no answer.
Did give 2 star rating originally, but it is now 1. So disappointed with my whole KMart experience. Will go back to shopping elsewhere.

If Kmart was to improve their online sales experience, I would be sure to use it more. Both online purchases I’ve made for in-stock product, end up being cancelled and refunded weeks later with no explanation or apology.

A month ago I ordered a swing for my grandsons birthday , which was not delivered , I contacted the courier and they had not received the purchase . I then contacted the help assistant online and they tell me it has been deemed it has been lost in transit , this has been a month and yet no one notified me .

I am disappointed , sure I get a refund but that is beside the point .. "Where is my purchase "? weird

In my experience at Kmart Epping had been amazing, the workers as very helpful and always amazing to talk to when in need of assistance.
I always find items very easy to find and always tidy.

Half eaten burger inside the box of scrabble I bought! They refused to give me a refund! Foul

They left one of my items out of my order and they a blaming the courier Kmart left the item out of my order I have been in touch with them three times still haven’t received my item or got a refund.

QBN store door and entrances need a big cleanup - disgusting!

Minus 10 stars! Mature staff member Suzanne, made an appalling comment when I bought a pair of ladies under briefs. She said "you can't return these you know"!! WHAT?
I am a well dressed, well presented, educated middle class lady. I cannot fathom why she'd say such a thing! Who would ever try to return a pair of undies? Disgusted and dismayed!!

Went to my local K mart to print photos at the photo section paid for the photos at the desk waited.Then the same person that served me said how can I help you.just needs people to be awake and ready to know what there doing.

WOKE BULLSHIT! I hate the fact they push agendas and messaging through there marketing, trying to normalise things and be inclusive to the point of leaving others out. The recent email they sent out for easter has a grown man in his 50s with a women in her VERY early 30's at best! Why does his wife look like it could be his child.. What's the age gap between these models and at this point representing white women would be more outrageous. 

Bought a set of 6 drawers in white from Kmart for $189. Dear Lord they’re appalling! Not at all sturdy, the frame needs stabilising or it warps and moves, The drawer runners are made from metal which is just fractionally stronger than a soft drink can and contain ball bearings which start shedding themselves immediately until they’re all gone which leaves you with a jammed drawer. If you have little kids of dogs *do not buy these drawers*! The little metal balls are a choking/health hazard, too.
Really disappointed in Kmart. I won’t buy furniture there again. It used to be good lightweight use quality but now….hard garbage in a box.