Kloeber Reviews 522

Excellent service from Tony at Kloeber. Professional, always delivers to expectations, is diligent and his customer service ethic is second to none and he keeps his promises when things do not go to plan. Has kept me informed along the way together with checking that his team has delivered excellent quality. I can’t rate Tony’s involvement in the installation of my windows and subsequent warranty issues highly enough. I wish all companies had someone like him to manage their installation projects as without him I do not think mine would have gone as well. The same can be said of his team (Matt and Sam) they turn up on time, are efficient and the quality of what they deliver is excellent. Not only that they take the time to explain what they are doing and check that I am happy before leaving. Also a pleasure to have around making the whole experience a good one. Thanks to Tony,Matt and Sam

We had our doors fitted in 2024. The sales and fitting experience was fantastic. it was part of an extension.

We have had a few teething problems but Kloeber sent out Tony and Rebecca who couldn't do enough for us and got everything sorted in no time.

Excellent experience.

We live in an old coach house and stables with doorways formed by brick arches. We had tried many times to replace a glazed door and window arrangement without success (Companies variously ignored what we wanted in favour of expediency for them; some were just too expensive and some simply didn’t bother with a visit). Finding Kloeber was a revelation - we started with a conversation and an understanding of what we wanted to achieve. They sent over a bunch of pictures to see “if any of these look something like what you’re thinking” and from that point we could initiate the design process. Once the design was fixed, Kloeber’s surveyor visited and unloaded a bunch of hi-tech scanning kit to enable him to create a complete map of the archway (other companies simply showed up with tape measures) - this allows them to optimise the symmetric new doors into an imperfect (well it was built in about 1815!) arch. Finally, the fitters arrived and within a day replaced the ancient, thin, draughty glazing with a fabulous set of doors. All this done for a price cheaper than two of the “cookie cutter” companies that had previously quoted. I have no hesitation in recommending Kloeber - they’re brilliant. The only advice I would share is don’t “economise” by skipping the survey! The fitters told me that this happens quite regularly and nearly always creates problems….

We bought 2 wooden front doors from Kloeber, the reason we chose them was previous experience from years ago. the product quality is as expected but the aftersales is simply not there. They fitted a door 8 months ago that the locking mechanism has become so stiff its not usable. So I rang expecting ' no problem, we will sort' what I got was ,' its a timber door, its moved, its not our problem but we can recommend a company you will need to pay to fix the door we fitted'. They chase you to the end of the earth for site visits and sales patter but simply close the door on a problem like this. I would advise that you read the T's and C's with a pinch of salt as the chap I spoke with was very well versed in saying no. Now they have responded saying they didn't chase for sale payment and delivery, I have 37 emails which differ from their view..but of course they have no interest. Its a 5 minute job to fix they say, but it isnt for them to do it.

From our first meeting at an exhibition through to showroom visits and follow-up calls and emails, Chris Jones was outstanding. Knowledgeable, patient, and always helpful — he made the whole process a pleasure.

We had a lot of questions and Chris answered every single one with care and expertise. A thoroughly positive experience from start to finish, and a real asset to the team.

In our experience with Kloeber, everything went well with quotation, ordering, survey and installation. Unfortunately, there was a mistake on their side and the door we ordered had a transparent glass panel instead of an opaque one. Not a big issue, we notified them immediately, they acknowledge that the problem was on their side. Took them a 3 weeks to confirm that they would replace the glass. After over a month, we are still waiting from any sign of life from their costumer service, despite emails and phone calls asking for updates. It's now over 2 months since the door has been installed. Aftercare costumer service needs massive improvements, really unprofessional.

Second time we have used Kloeber- this time to install a bifold door. We found the quotation process simple and their products look top notch. Definitely the best that we looked at having visited a few different showrooms.

Onto the install, the fitters (Matt and David) were great. They've done an excellent job, clearly explained everything, and did a few extra things as well without me asking just to make sure everything was as neat and tidy as possible. They also noticed our Kloeber front door needed adjustment so sorted that as well whilst here. Overall, very happy.

Highly Recommended...No hard sell, knowledgeable members of staff, quality products and great Aftersales back up.
Having Project Managed multiple prestige Self Build homes, Kloeber are always our 'go to' for all our joinery needs.

We love our Kloeber front door and 5.5m Underside. Would not hesitate to get more windows and doors from Kloeber

Thank you Toby,

Amazing service, informative, helpful. Nothing was too much trouble.

I needed replacement parts for a set of bi-fold doors, and Chris Saxon was incredibly helpful. He quickly identified the exact parts I needed and arranged for them to be posted out to me. He also followed up with clear instructions via email on how to replace the items. Excellent service from start to finish!

We bought a Kloeber timber front door and frame to replace an existing unit about 3 years ago, the fit and quality is superb so very pleased. When cleaning the door found a damaged bottom hinge so contacted Georgina in customer aftercare who has arranged for a new hinge to be sent out straight away reminding me it’s under warranty.
Great service .

Chris was really helpful and called to discuss all the details of the door we were looking for.

We first used Kloeber back in 2006 for a set of bifold wooden doors, they were superb. Really helpful, knowledgeable and competent. The doors were excellent too. So when we needed sliding doors for a garden room 19 years later we knew where to turn, the whole experience has been amazing. Their Sales Manager, Troy Poleon speedily took on board our needs and tailored everything to ensure we were delighted. He is first rate. The doors will be installed later this year, I will come back and let you know how installation went and our thoughts on the doors. I am sure we will be delighted once again.

We spent well over six figures on our self build order with Kloeber. Windows were late and one bifold arrived wrong size ( their measurements). Had so many issues since as well and taken a year to resolve . Terrible customer service and quick to quote terms and conditions - we are even expected to adjust the glass ourselves as “ movement is normal “ !! Definitely would not recommend for a self build project

We have worked with Kloeber very succesfully on multiple projects. Last week, via programming with Matt Higgs and Georgina Fotiou, we had the pleasure of Tony, Matt and Sam visiting us for a joinery 'health-check' and replacing a couple of items for us. Service was friendly and personal and technical approach on point. Pete and Noush :)

Tony, Matt and Sam came to fit replacement frames for some of Kloebers first bifold sales, nearly 20 years ago. I cannot recommend them enough. Their skill and speed were only matched with their attention to detail and quality. They really cared about creating minimal impact when removing the old frames and installing the new, then refitting the existing doors. With their efforts I can see them lasting another 20 years!

Once again a superb service from Tony, Sam and Matt from Kloeber. The guys arrived as promised to attend some Remedial works. As previous, excellent service, efficient and conscientious work from Tony, Sam and Matt. Kloeber think yourself lucky to have such pleasant young men representing you! Thank guys sincerely x

We had a slight issue within the glass itself, we reported it and even after 12 mths, the after service team look at all the information i had supplied and agreed. They arranged for a full set to be replaced and installed - the fitting team consisting of Tony, Matt and Sam came and did a brilliant job, so tidy, professional and polite, the new glass is now in place and looks fantastic - The guys are a credit to the team/product - would recommend Kloeber any day.

Replacement of a large kitchen window overlooking the garden and two doors out of the kitchen and dining area - all white upvc and showing their age. Window replaced with dark green re-designed to maximise view and provide smaller tilt and turn window for ventilation. From the technical advice, measuring up, design and fitting this was a class act: precise, efficient, careful. The fitters, Callum and Logan, were able to solve several problems on sight, including removing and cutting down a large window sill and replacing. They did a really great job. There was a wait and there was a cost but both were totally worthwhile now I have the pleasure of looking through the end product and the knowledge that the fit is tight and weather-worthy. I chose the glass spec to reduce sunglare and heat into the kitchen and this has proved itself over August.