KKday Reviews 

I had joined a few trips with KKday. Overall, those trips were fun and guides are not bad. But, I think that those promotions activities are not so good because almost every time I can't use the promo code during my purchase even though I bought the event or trip so early when the promotion started. Everytime the promo advertising said the promo until a date, but in fact, the promo code are full redeemed within a few hours only. This will confused customers and even we don't know those promo code are very limited. Hope that KKday can improve this and let customers clearly know that the promo date and the limited number of promo code for redeem. Thanks

I had no trouble booking and redeeming it. I used in Japan and the price was great.
Thank you for the nice platform.

Great price. Easy pickup. Associate was friendly and helpful.

Good morning

This platform give us a very great deal and we do love to look for more attractive promotions from here..

They respond fast to inquiries. The tour operators they partnered with are very professional. We enjoyed our Bali trip because of their on time service and friendliness. Buying tour activities from KKday is hassle free and cheaper especially if they have special promocodes. It's an A+++++++ for me

As always, hassle free experience with every trip.

Cheap SIM card and very easy to redeem at Incheon Airport!

The customer service is pretty good. Have a quick reply!

Great service and always smooth transaction.

I ordered the wifi for our Japan trip and it was easy & clear instruction to locate the collection and drop off area. Will use it again.

Excellent service. It provides different fun tour of a lot of cities. Would recommend

This info on their website was incorrect: "Taipei 101/ World Trade Center MRT Station (Exit 4), turn right, walk for 10-15 meters and the KKday bus stop will be on City Hall Road". We lost the bus and found out that walking distance from exit 4 to shuttle bus stop is up to 100 meters. It was not possible to contact them thru their website. Additionally only taiwanese credit cards worked in their e-shop, although it was supposed to be international service and in english. Hong Kong and European credit cards failed. However the bus driver was friendly and flexible, and the trip itself was nice.

I booked a private transfer from El Nido to Puerto Princesa two months in advance, with pick up 08:30. According to KKday, the operator was supposed to text me the driver's name and contact info the day before by 18:00. I didn't receive anything, so I contacted KKday on the app to confirm the pick up. It seems that inquiries are answered by a robot, because I kept getting the same two or three canned responses over and over. They provided the operator's contact number "for emergencies" - when I called, initially there was no answer, then it was answered by a man who said he didn't work for the operator anymore! He was kind enough to contact his former company for me, and indicated that the driver's contact info had been sent to KKday, who had failed to forward it to me.
Eventually the driver did show up, but I spent hours worrying.

why haven't I received my voucher yet? I bought the tickets a few days ago, and I should get the voucher the next day. Where is my voucher???? ID:20KK011749041 why customer services do not answer my questions ????

[UPDATE: The transactions described below were either 'Denied' or removed. Thus, in the end, I was not charged by KKday for the reservations I attempted. I'm changing my rating from 1 to 2 Stars because I still consider the payment process highly flawed - i.e., there was no indication that my accounts had been charged after I received 'Payment Denied' feedback.]

Steer clear of this company, here's why ....

I went forward with booking a whale shark excursion in Oslob, Cebu, Philippine. After filling out the form with lots of information, I reached the final section for payment. In that section I used a Transferwise debit card that has worked faithfully. I was told that the "Payment Did Not Succeed". So I tried it with another reliable Capital One credit card, and was told once again that the "Payment Did Not Succeed". Thinking I might have 'fat-fingered' something, I ran those routines once again and received the same failures. Then, thanks to the Transferwise app, I was told that my two Transferwise payments actually did 'succeed'. Then I logged on to Capital One, and guess what? Those transactions succeeded as well.

So now, KK Day has charged me on two separate debit/credit cards two times for transactions (four total payments) that their system claimed couldn't be processed. Four separate payment transactions succeeded, and I was still never issued a reservation. How in the world does that happen? At that point, I opened an online chat session with one of their reps and was told that my debit/credit cards would be refunded in 14 business days. Really? 14 days for a refund when their system collected my money in a matter of seconds? Get real.

At this point, all I can do is hope for the best regarding a refund.

This whole experience reveals a company that either isn't ready-for-prime-time or is borderline corrupt. These days, online payment systems are simply too 'mature' for this type of error to happen and for the correction to take so long. I find it difficult to explain this away due to sheer incompetence, and I think something else is afoot.

So once again, for your own peace of mind, steer clear of this company - and wish me luck in seeing those refunds.

Be warned, this company will try to add on additional charges to their advertised transfer price, on top of what you agree to pay online. We were asked to pay two further charges (timely asked for at the garage whilst refuelling). Plus the car was old with poor suspension, and no rear middle seat belt (it was a family mpv). I’d recommend going with an alternative company. Do not trust KKday!