Kitten D'Amour Reviews 

8,400
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the sales team goes above and beyond to provide attentive, warm, and welcoming service in every boutique. Shoppers also deeply appreciate the stunning, high-quality clothing, elegant packaging, and gorgeous accessories that make every visit feel like a truly special treat. Some reviewers were not happy with inconsistent sizing and fitting issues across various clothing items, noting that measurements can sometimes be unreliable and hard to predict. A few other people also felt that certain staff members were occasionally unhelpful, overly pushy, or outright dismissive during their store visits.

What people talk about most

Product

Customers consistently note positive experiences with product design and quality. Reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, warm, and... See more

Quality

Customers had positive experiences with quality, highlighting that garments are well-constructed, feature... See more

Service

Clients share positive opinions on service, highlighting professional and welcoming staff who consistently go... See more

User experience

People report positive experiences with user experience, highlighting wonderful in-store visits and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to get what you want to repurchase everytime you return Staffs ability to always make each and every customer feel important regardless of amount spent It provides the whole customer exp... See more

Rated 5 out of 5 stars

Heavenly store. Gracious, thoughtful, helpful Sales staff. Purchased an exquisite georgette Bombshell Frill Blouse in a dusty pink which is very flattering. New Kitten d' Amour designs are dropped qui... See more

Rated 5 out of 5 stars

Wonderful Customer Service & help choosing the right colour & design🌸 All your girls are just perfect for the job at Kitten D Amour.. I have often walked out with more than I intended because your g... See more

Company replied

Rated 5 out of 5 stars

Both time I have gone into your Marion store the staff there have been so friendly in a way that doesn't just feel like customer service nice. It's always a pleasure. Not to mention the collections ar... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Kitten D’Amour create beautiful, feminine clothing, and accessories using the highest quality, ethically sourced fabrics, every Kitten D’Amour creation is lovingly designed in Australia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(8,400)

655 reviews in the last 12 months

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Rated 1 out of 5 stars

AI Designs, Cheap Materials, Terrible Construction

Used to be a fantastic brand. However, they've recently started using AI in their designs (and have handled online discourse around this very poorly). The material also feels nasty, usually a very crinkly sounding synthetic that I can only compare to umbrella fabric. Construction of garments is terrible, with buttons not lining up, plaid prints not lining up, lace embellishments not lining up, exposed "invisible" zippers, and just all round, a cheaper and less detail-oriented focus, as if they were being mass produced. And yet, they're still "exclusive designs", as only 300 of each garment is made, and they still charge boutique prices.

It's a disappointment, as I used to love visiting the stores in person. The staff were always so friendly, and shopping there was an experience. Now, the products you buy are cheaply constructed from cheap materials using AI designs, but the prices don't reflect this huge drop in quality.

19 August 2025
Kitten D'Amour logo

Reply from Kitten D'Amour

Thank you for taking the time to share your feedback. We’re really sorry to hear that your recent experience hasn’t met the standard you’ve come to expect from us.

We always aim to create pieces that feel special in both design and detail, along with a shopping experience that feels personal and enjoyable in-store. It’s disappointing to hear we’ve missed the mark for you. 🌹

Your comments about quality and construction are taken seriously, and we’ll be sure to pass this on to our team for review. We truly value long-time customers like yourself and appreciate you speaking up, as it helps us continue to improve.

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

The staff are always so friendly and…

The staff are always so friendly and helpful, they make every visit a special occasion!

23 January 2026
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Reply from Kitten D'Amour

Thank you for this fantastic review! 💕
We're delighted to hear that our Kittens look after you each time you shop 🥰

- Siana and the Online Kittens xx

Rated 2 out of 5 stars

SAD TO GIVE AN AUSSIE COMPANY THIS REVIEW.

I was excited to go into this shop with my beautiful daughter. I was teasing and laughing with her, saying "Now you NEED this, and then of course we should HAVE to buy that". We were not being loud, there was no one else in the shop. It was an "in family" kind of mucking around. The girl serving at the Doncaster, Victoria store, immediately latched on to my daughter, introducing herself, asking my daughter's name and pointedly ignored me. It was so silently rude, as if "how dare you fat, old woman come in and behave like a teenager in here - you can't wear these clothes". I've never been treated like that. I spent around the $600.00 mark, and will never grace this store again - ever. Have also advised my best friend to give it a wide berth with her daughter. I was the one paying, I could of at least had some manners. The worst thing was, at the end, she said, "It would be lovely if you could give me a review, my name is ....." This was either late January or early February, just before Valentines Day.

19 January 2026
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Reply from Kitten D'Amour

Thank you for taking the time to share your feedback, and we’re truly sorry to hear you left feeling this way. 😔

We take all customer experiences seriously, and it’s never our intention for anyone to feel uncomfortable or unwelcome in store. Our Kittens are trained to engage with all customers respectfully and to offer assistance based on natural conversation and cues, but we understand that experiences can sometimes be interpreted differently, especially in busy or social interactions. 🌹

We’re very disappointed to hear this visit didn’t reflect the warm and inclusive experience we aim to provide.
We do appreciate your past support and are sorry to hear you may not return. 💐

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Service was excellent

A fabulous in-store experience at KDA. Service was excellent, the shop assistant graceful, charming and very helpful plus she looked great in her tulle skirt (birds nest) and corset . Left the store with my beautiful purchase feeling very special.

10 April 2026
Rated 5 out of 5 stars

Huge fan of the dresses

Huge fan of the dresses. Every time I wear it, people comment. They are truly feminine cuts. I love them.

28 January 2026
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Reply from Kitten D'Amour

Thank you so much for your dazzling review, we are delighted to read these wonderful words! 💖

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Great customer service the girls are…

Great customer service the girls are always so friendly and helpful.

27 January 2026
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Reply from Kitten D'Amour

We are ecstatic to hear that you always have a helpful experience and our Kittens can't wait to see you again soon! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Friendly staff

The Staff were really friendly, and the store is really east to find. The collections are beautiful and fit to size.

22 January 2026
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Reply from Kitten D'Amour

This is such a wonderful review for us to read! 😍
We are delighted to see that our Collections fit you so well and can't wait to see how you style your new pieces! 💐

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

KITTENs

Great service irs the staff rhat make it so great
..of course the clothes are amazing

25 January 2026
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Reply from Kitten D'Amour

Thank you so much for this wonderful review! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

We had a great experience at the shop

We had a great experience at the shop. The staff were very helpful and patient.

16 January 2026
Kitten D'Amour logo

Reply from Kitten D'Amour

We are delighted to hear that you had a great experience and our Kittens can't wait to welcome you back for many more! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

A real treat!

Shopping at Kitten D'Amour is always an amazing experience. Stores are beautiful, staff super kind and knowledgeable, always helping me find the right fit. Outfits are designed with a lot of care for every single detail and are the stars of my wardrobe. I probably have nearly 20 pieces from Kitten D'Amour and will definitely buy more. They just make me feel so feminine.

22 January 2026
Rated 4 out of 5 stars

The workers were so friendly

The people working at the shop were so kind and helpful! They were able to find something that was similar to what I asked for and were really friendly.

15 January 2026
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Reply from Kitten D'Amour

Thank you so much for writing us this lovely review! 🌸
It is so pleasing to know that our boutique Kittens were so helpful and that you were able to find some new pretties! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Fun, upbeat and friendly

Staff were upbeat and friendly. Polite and fun. Service was outstanding.

15 January 2026
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Reply from Kitten D'Amour

What a lovely review for us to read, thank you so much! 💐

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, all Kitten's staff know their products, give us good recommendation, always cheerful and very patience.

12 January 2026
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Reply from Kitten D'Amour

Thank you so much for this lovely feedback! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Great experience!

I was looking for a cardigan to match a dress from their previous season. The staff were very accommodating, seeking out different options to try and suit. I purchased 2 different options, as well as a belt. The ladies were so well dressed too! I enjoy seeing the lovely outfits and how they can be styled with accessories from the store.

14 April 2026
Kitten D'Amour logo

Reply from Kitten D'Amour

This is such beautiful feedback for us to hear, thank you so much for taking the time to write to us! 🥰

We're so happy to hear that you were so wonderfully accomodated in the boutique and our Kittens can't wait to see you again soon!

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

The store looked lovely and bright and…

The store looked lovely and bright and very welcoming, the beautiful kittens working were so helpful and happy to help

19 January 2026
Kitten D'Amour logo

Reply from Kitten D'Amour

Thank you for your wonderful review! ❤️

We are delighted to hear that you had a wonderful experience in our boutique and we can't wait to welcome you back soon! 😊

- Siana and the Online Kittens xx

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