Bought some pots in the past and this time around, a cutting board and some oil for it. Shipping was quick, got plenty of info emails about my order, and everything pas packaged really carefully. A... See more
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KitchenOne.dk has an excellent service & I highly recommend this to others☺️. I could trace & track my order & I received it in the exact date (I ordered 1st of March 2023 & I received 4th of March 20... See more
I bought a wok Ken Hom Excellence wok set and it is not as described. The food sticks to it extremely, I had another wok and it lasted many years, I wanted one with a lid so I ordered this one. It w... See more
Company replied
Everything went okay with the delivery, nothing was broken or missing. The plates, bowls and cups I have ordered from KitchenOne were carefully packed in their box.
Company details
About www.kitchenone.dk
Written by the company
KitchenOne er Danmarks førende online forhandler af køkkenprodukter. Vi har et stort udvalg af alle de populære produkter og et kæmpe tilbehørsprogram. På siden finder du et stort udvalg, hvad end du skal finde en ny kaffemaskine, blender, elkedel, kaffekværn, brødrister, stavblender eller køkkenmaskine.
Mest populære mærker: Bamix - Bosch - Dualit - Eva Solo - Hurom - Kenwood - Philips - Rocket - Siemens - Stelton.
KitchenOne - en del af GoShopping
Mest populære mærker: Bamix - Bosch - Dualit - Eva Solo - Hurom - Kenwood - Philips - Rocket - Siemens - Stelton.
KitchenOne - en del af GoShopping
Contact info
Strødamvej 46, 2100, København Ø, Denmark
- 70 777 554
- info@kitchenone.dk
- www.kitchenone.dk
3.9
Great
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 61% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returning the item? I think not.
If you wan't to return an item, it's not free of charge like most shops. You pay 50dkk. So buying something small like me (200dkk de buyer pan) you are facing the fact that it stays. 1 star down because I think returns on goods bought on internet should always be free. For everybody.
7 December 2021
Unprompted review
Reply from www.kitchenone.dk
Hey Grzegorz.
Im very sorry for this 1 star review, we are working very hard on our prices, so everything is good for everybody.
We dont have the possibility to have free return, and still have some of the best prices online.
The first 39 kr. for the delivery will be refunded to you, so you only pay 49 kr. one time.
The package has to be send to sweden, so the 49 kr. is the best we can do, so it doesn't get to expensive for the costumers.
But im sorry we dont live up to your hopes. I hope i can be possible at some point in the future.
High quality pan and delivered in time
High quality pan and delivered in time. 👍
7 December 2021
Unprompted review
Perfect
Products arrived within 3 working days and with good packaging
6 December 2021
Unprompted review
Very bad service
Very bad service. Forwards compalints to WITT their supplier who has a terrible service. Do not answer and impossible to come into dialogue with them.
5 December 2021
Unprompted review
Reply from www.kitchenone.dk
Hej Michael.
Im very sorry for this.
Normally they handle the complaint smooth and as quick as expected.
Can you send me the case number at Witt, then i will make a follow up, and see of we can get an answer from them.
Please send it to me at: Info@kitchenone.dk, att. Mette / Trustpilot.
Super godt produkt (Snack Collection…
Super godt produkt (Snack Collection multijern) God kvalitet👍
Service i top. Hurtig og nemt😁👍
23 October 2021
Unprompted review
Alt okay👍🏻
22 October 2021
Unprompted review
Expected delivery 13 months after order was placed…
We ordered a KitchenAid on Kitchen One in November 2020 and we still haven’t received it (August 2021). The delivery date is postponed constantly and they are not proactively updating us on the delivery date. Initially the delivery was scheduled for 1 week after the order was placed (November 2020) then postponed to March 2021, then June, then July and now… December 2021. 13 months after the order was placed. They are not willing to do any commercial gesture and are unable to get a reply from their supplier as to when the item will be available again. Do not sell something if you are unable to actually deliver it...
18 August 2021
Unprompted review
Reply from www.kitchenone.dk
Hi Mélanie,
I am very sorry for this experience. There is nothing we would rather than delivering products.
I can't find any orders based on your Trustpilot name, which makes it hard for me to know what happened, and check if the product was in stock when you ordered, or if it was a pre-order with an estimate from KitchenAid. Please note that the payment is never captured before shipping, and you can cancel the purchase at any time. But as long as the delivery time is uncertain and the product is not available anywhere, we usually don't compensate extra, as we need know 100 % if we can deliver or not.
But i would very much like to check what happend in this case. Please contact me by e-mail at info@kitchenone.dk with Trustpilot in the subject-line, then i will follow up on how we have handled your case.
Hope to hear from you.
Regards
Jesper, KitchenOne.dk
Everything went well as planned
Everything went well as planned. Our daughter-in-law was pleased by the present for her birthday.
18 August 2021
Unprompted review
Fantastisk god service og hurtig…
Fantastisk god service og hurtig levering. Elsker at handle der.
29 July 2021
Unprompted review
hurtig ekspedition og levering *****
4 June 2021
Unprompted review
Tak for hurtig levering.
30 May 2021
Unprompted review
Mine to dispensere kom hurtigt og…
Mine to dispensere kom hurtigt og fungerer optimalt.
27 May 2021
Unprompted review
Speedy delivery
Speedy delivery, seamless communication. Lovely service.
The only reason for 4 stars instead of 5 is that the item arrived in a huge package and could probably be packed using less material.
18 May 2021
Unprompted review
Very fast from ordering to delivery
Very fast from ordering to delivery! Great service and the best price I could find on the two products I bought!
30 April 2021
Unprompted review
Kitchenone yder super god service og…
Kitchenone yder super god service og hurtig levering.
God information vedr. Ordren fra start til slut!
20 April 2021
Unprompted review
Cast Iron Griddle on Induction hob
I wasn't sure if the cast iron griddle I purchased would work on my induction hob, but after seeing other reviews with similar stoves, I bought it and am glad I did! It arrived shortly after I ordered it, and has worked perfectly.
18 March 2021
Unprompted review
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