The courier George and driver John provide an effortless guide to the day. The station at Bodiam is interesting with a small museum for nineteen fifties hopping families. The train is steam and car... See more
Company replied
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Review summary
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Reviews shaping this summary
A very confident and professional driver. The tour guide was extremely knowledgeable. A very enjoyable day. The only downside was asking for a glass of lemonade to drink with the fish and chip lunch a... See more
Company replied
This was my first trip with Kirbys and I was very impressed. John, our driver, was excellent in every respect, especially as he had a lot of rain to deal with! He also ‘found’ me when I didn’t realise... See more
Company replied
Excellent coach driver, very friendly & informative. Only glitch was he told us we weren’t allowed to take back packs, food or drink to the venue! We all unpacked our food etc, had to buy expensive fo... See more
Company replied
Company details
Written by the company
Kirbys Coaches offers Coach Day Trips, Holidays and Private Hire across the UK and Europe, with Pick Up Points across Essex.
Contact info
92a High Street, SS6 8HR, Rayleigh, United Kingdom
- 01268 777 777
- info@kirbyscoaches.co.uk
- www.kirbyscoaches.co.uk
4.5
Excellent
64 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor customer service, failing to give refunds
They are hiding behind their email systems, failing to give refunds when they are unable to make an agreed contract date, trying to force people to take vouchers or rebook dates. Suggest people go to their debit card provider to ask for a charge back or/and use the government online system, called Money Claim Online
30 March 2020
Unprompted review
Reply from Kirbys Coaches
Thank you for your feedback. We are truly sorry for the difficulties you experienced during 2020. The pandemic created unprecedented challenges across the travel industry, and like many companies, we were navigating ever-changing regulations while trying to find fair solutions for our customers. We appreciate that this caused frustration and disappointment, and we regret that our communication at that time did not meet expectations. Since then, we have improved our systems to ensure clearer, faster handling of cancellations and refunds.
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