Kingsley Smythe Ltd Reviews 

665
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the garden furniture, describing the products as sturdy, beautiful, and well worth the money. People consistently point out the smooth purchasing process alongside the efficient delivery service provided by friendly teams. Consumers appreciate how staff assemble the items on site and clear away all packaging before leaving. However, some people mentioned issues with damaged furniture upon arrival and difficulties receiving proper replacements. A few reviewers also noted occasional defects, such as structural problems with chairs appearing after some time of use.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting that the delivery arrived on time and exactly as... See more

Product

Reviewers mention positive feedback about product quality, frequently praising the sturdy construction,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the polite, friendly, and efficient... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is strong,... See more

Service

Clients share positive opinions on service, frequently praising the punctual, polite, and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... See more

Company replied

Rated 5 out of 5 stars

What an experience from start to finish. We ordered our rectangular, adjustable table with 6 chairs and parasol 14 days before delivery. The process couldn’t have been any smoother ! The delivery... See more

Company replied

Rated 5 out of 5 stars

Hi The quality of the product, Regal oval double extending table with 8 x teak stacking chairs, cushions & a free parasol is excellent, representing good value. The delivery arrived earlier th... See more

Company replied

Rated 5 out of 5 stars

Fantastic pre and post purchase customer service. An absolute pleasure to deal with Kingsley Smythe and could not recommend them any higher - first class experience all the way through. Love the p... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Wholesaler
  4. Garden
  5. Outdoor Furniture Store

Written by the company

Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(665)

80 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% Top service from start to finish.

Our table, chairs etc arrived earlier than expected which we were so pleased about. Had a very polite call advising it would be delivered at 8.30am and Tony & Simon arrived at that time exactly.
They were polite and efficient, putting the table together for us speedily and disposing of the cardboard. They gave me advice on how to care for the items and checked they were on good condition and the lazy susan worked properly. Absolutely amazing service. Couldn't do enough for us and went the extra mile to help. 100% recommend these two lovely guys.
Kingsley Smythe teak tables are top quality teak, strong and sturdy.
Bought these items at the Badminton Horse Trials, the guy we bought it from knew his stuff and was not pushy at all.
The lady I spoke to on the phone, when I decided we'd need a weather cover, was polite and very helpful and took payment for that cover on the day of delivery.
100% deserve 5 stars.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great quality furniture

Great quality furniture, feels and looks fantastic. All assembled for us by the great lads Dawid and Max who were both very professional and polite. They cleared all packaging away and made sure we were completely happy before leaving.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Great product backed up by excellent…

Great product backed up by excellent comms and great service.
Were kept informed throughout the process.
Nick and Kenny were super polite and helpful. Items built and all rubbish cleared. Very helpful with info on ongoing care as well.
Highly recommend both Company and fitters

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality product, even better service.

Excellent quality product, exceptional service, I cant recommend them enough. I did my homework before committing to my eight seater teak garden furniture set, they are a investment after all. I first came across KS at the Kent Garden Show last year and having met them in person (amazing) and felt and touched the furniture (beautiful), they were on my watch list for a year whilst I did my research and watched the prices before committing. I have looked at so many options and price points and did all the research, I finally bite the bullet and went with KS. The furniture is amazing, the price is on point for the excellent quality, you might find marginally cheaper but not as good and you wont get the all round service. From start to finish they have been excellent, comms, delivery and quality. Even the install team were great, high rate them too. I made a point of seeing them again at this years Kent Garden Show and promised to leave this review. If you are thinking about buying teak garden furniture, Kingsley Smythe are who you are looking for, you wont be disappointed. I'm loving my teak Butler Tray, thank you.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Excellent product, excellent service. Special thanks to Nick and Owen for installing the table and explaining the after care. A couple of consumate proffessionals. Thanks guys.
JRD

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Nick and Owen came today even on Sunday…

Nick and Owen came today even on Sunday (Bank Holiday tomorrow) and put the table and chairs together in an hour cleared away all of the boxing and rubbish, and show me how to take care of that lovely teak furniture.
Quality product, amazing service and in good price.
Now I can be more joyfully in my garden for the Bank Holiday tomorrow thank you to all at Kingsley Smythe.

25 May 2025
Rated 5 out of 5 stars

Nick and Kenny are brilliant!

Nick and Kenny have just installed our beautiful table and chairs. Very efficient and friendly.
They made sure the furniture was perfect and cleared a way any rubbish.
Would definitely recommend.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Nick and Kenny delivered my BBQ today, they were very communicative with calling ahead to let me know they were on their way and unlike other delivery teams they wanted to make sure I was happy with where it was placed etc. Wonderful team and I'm looking forward to a BBQ thus weekend!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, from purchasing at Badminton Horse Trials to it being delivered by Nick and Kenny who could not have been more helpful. Delivery was also quicker than expected.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

10 seater outdoor table and chairs

Nick and Kenny came today a week earlier than expected and put the table and chairs together in an hour cleared away all of the boxing and rubbish leaving me with the wonderful smell of teak in our garden.
Amazing product and amazing service
All finished off with the stunning midnight blue cushions and parasol thank you to all at Kingsley Smythe.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

The "The Old Team" of Kinsgley Smythe…

The "The Old Team" of Kinsgley Smythe have just delivered, on time, high quality finished teak outdoor table and chairs.
Friendly helpful and customer focused with relevant after care advice provided. Appreciated and thank you.

22 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look