kingsbridgeprivatehospital.com Reviews 

1,902
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,825 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly medical staff, including nurses and consultants, who make patients feel completely at ease and exceptionally well cared for throughout their medical procedures. People consistently highlight the exceptionally smooth service, pristine facilities, and clear, detailed explanations provided by doctors during every step of their consultations and treatments. Some reviewers were not happy with communication or appointment scheduling delays, specifically mentioning long waiting times on calls and difficulties in reaching staff by phone for timely follow-ups. A few individuals also noted feeling a bit rushed right after procedures finished and mentioned minor inconveniences regarding waiting areas.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their kind, helpful, and professional nature... See more

Service

Customers consistently note positive experiences with service, highlighting speedy and efficient appointments... See more

User experience

Clients share positive opinions on user experience, describing it as brilliant, first class, and wonderfully... See more

Customer service

Consumers find customer service to be positive and supportive, noting that staff take a genuine interest in... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the building is bright and exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely building. No waiting, mr Mayne was wonderful. He knew his stuff and was able to look up all my tests. He explained everything very well and listened to me. I had some questions re where I go f... See more

Rated 5 out of 5 stars

Excellent service from start to finish from meeting reception staff to receiving a diagnosis after years of unanswered questions. Thanks to Dr. Elliott for seeing me and too the nurses who took bloods... See more

Rated 5 out of 5 stars

Kind helpful staff from across the board from dinner ladies to nurses to consultants Helpful nurses and first class Amy who was my night duty nurse after surgery. Very blessed to have a first class su... See more

Rated 5 out of 5 stars

My TKR went without complications. The operation went smoothly, the aftercare was as planned. The main secret is being consistent with exercises. The twelve week follow up went smoothly and Mr McMahon... See more


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(1,902)

1,855 reviews in the last 12 months

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Rated 5 out of 5 stars

Cataract Surgery

I had a very successful visit to Kingsbridge. I was treated with the utmost care and kindness by all the staff who looked after me.
The surgery performed by Mr Chan was amazing! I felt no pain either during the procedure or since and my vision has improved enormously. I’m eagerly looking forward to having my other eye done. Thank you all.21

21 August 2026
Unprompted review
Rated 5 out of 5 stars

My Experience

Every aspect of my involvement with Kingsbridge at Kings Hall was superb. The nurses who met me and prepared me for the next stage were friendly and professional. The anaesthetist who prepared me for the next stage in theatre was very kind and put me at ease during his procedure. The surgeon who operated to remove my cataracts was very pleasant, informative and utterly professional. I am delighted with the outcome.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

A good experience.

Everyone very friendly and helpful from the moment I stepped into the building. Relaxed me. I was kept fully informed during my prompt and efficient pre-surgery processing. The surgery itself went smoothly and the post surgery aftercare including the information given and the follow up call the next day were all very helpful. All in all a positive experience.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Cataract operation

I found all the Staff from reception, on the wards right through to my Anaethetist and Consultant to be extremely efficient, helpful and friendly.

21 August 2026
Unprompted review
Rated 4 out of 5 stars

One Thing!

Everyone, my surgeon Mr. Chan, the anesthetist Dr McAtamney, Martina and nurses in between contributed to my being relaxed at all times throughout the procedure. Each stage was very clearly explained and I felt very well taken care of. The reason I haven't given 5 stars is that, after the procedure was completed I had ordered a taxi. This meant that where I went to meet it, not far from the entrance, there was nowhere that I could sit until my taxi (having gone to the main building despite instructions!) arrived. It wasn't a cold day, but it was windy and I really would have appreciated somewhere to sit whilst waiting.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. All staff were friendly, informative and put me at ease. The service was also extremely efficient.

20 August 2026
Unprompted review

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