Kin Custom Reviews 

110
TrustScore 3 out of 5

3.0

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Rated 4 out of 5 stars

I gave four stars only reason I didn’t give five stars is because Kin custom isn’t friendly towards the bigger heavier sizes community, especially female sizes in tights and shirts. Female sizes only... See more

Rated 1 out of 5 stars

Despite the fact that I have been happy with the products which I have sampled from Kin Custom, I am incredibly disappointed by their really complex system of synchronising orders from Etsy. It is so... See more

Rated 4 out of 5 stars

I've been buying samples from Kin Custom for years and have just launched a business using the Shopify app (glitchy). Their products and quality are amazing, but lately the customer support has gone d... See more

Rated 1 out of 5 stars

The company can greatly improve starting with the quality of products and the authenticity of their "Sustainable Practices" that are very vague and not entirely clear. It seems as though they just wan... See more

Company replied

Company details

  1. Clothing Supplier
  2. Clothing Wholesaler
  3. Digital Printing Service
  4. Fashion Accessories Store

Written by the company

Kin Custom is a leading print on-demand provider, dedicated to empowering creators and fashion entrepreneurs. Whether you're a designer looking to showcase your unique designs or a fashion enthusiast seeking exclusive products for your brand, Kin Custom has everything you need. We offer free custom branding, allowing you to put your logo on packaging, labels, and more, creating a fully personalized experience for your customers. With dropshipping services and a 100% quality guarantee, we ensure a seamless and reliable experience, so you can focus on growing your business with confidence.


Contact info

3.0

Average

TrustScore 3 out of 5

110 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.0

All reviews

(110)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

I'm loving how my designs are printed i…

I'm loving how my designs are printed i love the options available. I would like to ask if you could put in the option for boots and hats that's what I would love to see happen and if you were able to sell a cleaner for the canvas shoes would be great items that I know I would purchase if available. everything else is perfectly fine with the site in my opinion as a user of kincustom

10 December 2020
Rated 5 out of 5 stars

I love everything about Kin Custom

I love everything about Kin Custom
I wish i can see more different color of clothing later on, but i love it and i am a satisfied customer

10 December 2020
Kin Custom logo

Reply from Kin Custom

Hi Islander Mix-

We are so glad you love everything about Kin Custom! We pride ourselves on our quality, apparel, shoes, and accessories. We customize each order with your all-over-print designs and drop ship with custom brand packaging all your customers so you can earn more profits!

Good news! You can change any of our styles from white by adding a background color to your designs. You can read more in our Knowledge Center: https://knowledge.kincustom.com/knowledge/add-background-color

Again, thank you for your feedback. We love hearing from Shop Owners like you so that we can work to improve our process.

-Kin Custom



Rated 5 out of 5 stars

Kin Custom rocks!

I’ve had a fantastic experience using Kin Custom to produce goods with my art and designs on products! The designs have looked sharp and the branding option is awesome. Easy to work with. Very happy! -Lisa, fluxx.co

9 December 2020
Rated 1 out of 5 stars

Kin Custom have the WORST customer…

Kin Custom have the WORST customer service ever! They take days to respond by email which you have to submit a ticket through their website and the worst part is that it takes AT LEAST two days (at best) for EACH response... So if communication isn't smooth and you ask another question you have to wait allll over again. They don't offer any other communication options. They need a phone number or chat support otherwise it's impossible to run a business using their products. And as dropshippers they shouldn't have a big 'MADE IN CHINA' sticker stuck to each package, it looks tacky and like something from Aliexpress. Their prices are also very high and even IF you get a discount on bulk orders it's not good enough because the shipping is so expensive. They also only display prices in USD which makes it hard because of converting currencies, difficult to work out profit. Also surprised they don't offer more kid's options, adult slides, caps, face masks etc. Their custom branded tags fade when washed just once so that's another disappointment considering they cost extra per item. Communication is EXTREMELY poor, still waiting on a refund from two weeks ago and haven't received a response to complaints in 5 days.

6 December 2020
Unprompted review
Kin Custom logo

Reply from Kin Custom

Hi Shop Owner-

We truly apologize for your frustrations with our Customer Experience Team and will be contacted you through a TrustPilot email so that we can better understand your feedback and your refund request.

We pride ourselves on our quality merchandise that is custom with your designs, handmade and printed. With the detailed customization we provide, we do not mass produce any inventory and really take care to provide you with an amazing product to keep your customers satisfied.

We really appreciate your business and hope you continue to find Kin Custom's print-on-demand and drop shipping useful to your shop. Please look for an email in your inbox from TrustPilot so that we can contact you directly to resolve your feedback directly.

-Kin Custom

Rated 5 out of 5 stars

The best

It’s been a pleasure to work with Kin Customs. I enjoy the products they have and hope they have more in the future.

3 December 2020
Rated 3 out of 5 stars

Good job!

You guys do a pretty good job! I love the custom branding sets, it really helps my brand stand out. I wish as a shop owner we had more control to design and control our site. More products would be nice as well, like the face masks that's high in demand right now.

2 December 2020
Kin Custom logo

Reply from Kin Custom

Hi Shop Owner!

Thank you for choosing Kin Custom for your print-on-demand and drop ship needs and thank you for your feedback! We are excited that you find our custom branding / packaging sets are helpful while you are building your brand.

We strive to deliver quality, handmade, apparel, shoes, and accessories in a timely manner. We are also always looking at ways to improve our user experience and are always working with our expert Product Development Team to improve our assortment. We hope you continue to design into our latest styles and stay tuned for site updates.

Again, we can't thank you enough for your business! We can't wait to see what you design next.

-Kin Custom

Rated 3 out of 5 stars

here

there wasn’t any holiday sales for us this year which is unfortunate. I still have emails you haven’t replied to I still have refunds owed to me. I’d like more font options. better response time. I want refunds on orders I paid for expedited shipping in my order still came late. it’s a good a nice company just looking forward to more.

2 December 2020
Kin Custom logo

Reply from Kin Custom

Hi Shop Owner!

First, thank you for choosing Kin Custom as your print-on-demand and drop ship supplier for your custom apparel, shoes, and accessories! We really appreciate your business and feedback.

We will be sending you an email to better understand your concerns with your refund and apologize for any delay you may have incurred. At Kin Custom, we strive to deliver quality merchandise in a timely manner. We offer a 3-business day production time, and depending your shipping method, we want to deliver your designs to your customers as quickly as possible.

Also, we truly apologize that we did not meet expectations on holiday promotions and sincerely thank you for your feedback. Please remember that we do offer our low quantity bulk order discount with up to 45% off as long as the same design is applied to 3 or more of the same product and the sizes can be different!

Again, we can't thank you enough for your business and we hope we can help you grow more profits with our unique product offerings.

-Kin Custom







Rated 4 out of 5 stars

Great work for the most part

Great work for the most part ! Received only 1 item that was defective . Had black markings on the shirt, unfortunately! But everything else had came out as created !

1 December 2020
Rated 4 out of 5 stars

We NEED larger sizes!!!!

I gave four stars only reason I didn’t give five stars is because Kin custom isn’t friendly towards the bigger heavier sizes community, especially female sizes in tights and shirts. Female sizes only go to extra large and there’s plenty women in this world who wear sizes bigger than that. Lastly why do the women have the color red option but men don’t?

1 December 2020

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