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Kiikio Reviews 

420
•
TrustScore 4 out of 5

4.1

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique style of the products, often noting items look exactly as pictured and are well-made. Many appreciate the excellent customer service, describing it as responsive, helpful, and quick to resolve issues or provide updates. People often receive compliments on their comfortable and well-fitting purchases. However, some customers noted significant delivery delays, with orders taking much longer than expected or failing to arrive. A few others felt certain products did not match online descriptions or images, citing cheap quality. Additionally, a small group experienced issues with customer service regarding refunds or order communication.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the detailed design, comfort, and... See more

Quality

People report positive experiences with quality, with many customers praising the amazing quality of clothing... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising fast and smooth... See more

Order

Users describe ambiguous interactions with order, with some reviewers expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.

Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.

Contact info

4.1

Great

TrustScore 4 out of 5

420 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(420)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Obsessed

Obsessed, cant stop wearing these clothes! Love the style, love everything about it!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I love

Very nice quality I love the products plus they fit perfectly.. unique pieces and designs

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Honestly I love this brand

Honestly I love this brand. I bought sweatpants and jacket and I can't stop wearing them. They suit so well and the material is so good. Recommend!

14 January 2026
Unprompted review
Rated 4 out of 5 stars

Great Quality and Support, Worth the Wait Despite Long Shipping

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described.
A real strong point is the customer support: always available, helpful, and responsive within a maximum of 24 hours, which was greatly appreciated.
The only aspect worth mentioning is the shipping time, which was quite long. However, since the order was placed during the pre-Christmas period, this is understandable due to the high volume of orders.
Overall, a positive experience, and the quality is worth the wait.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience!

I bought 2 pairs of pants separately, I just received the first pair. I bought them before reading reviews and I grew concerned over how mixed they were, but I can confidently say the pants I got came perfect. Reasonable shipping time (9~days), fit nicely and look incredible! My biggest takeaway is READ THE SIZING CHART!! Not for nothing, most of the reviews I saw were people “getting” the wrong size. Same with cosplay, if you order from a Chinese/Japanese clothing line, they don’t have our American waistlines in mind. Can’t get mad at that! Can’t wait for my second pair!

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam watch out I even have a screen…

Scam watch out I even have a screen shot at them laughing when caught looking my bank refunded me

5 January 2026
Unprompted review
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Reply from Kiikio

Dear Valued Customer,

Thank you for your message. We would like to kindly clarify that our store operates fully within legal and ethical guidelines, and we do not engage in any fraudulent practices.

If you encounter any issues with your order or our service, we strongly encourage you to contact our customer support team directly. We are here to listen and will work diligently to provide a fair and satisfactory resolution.

We believe that any concern can be best resolved through respectful and direct communication. Filing unwarranted complaints or spreading misinformation does not help resolve the situation and may harm our reputation unjustly.

Please reach out to us via email at we@kiikio.com or through our official social media channels. We are ready to assist you promptly.

We appreciate your understanding and hope to resolve this matter amicably.

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