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Kiikio Reviews 

421
•
TrustScore 4 out of 5

4.1

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and unique style of the products, often noting items look exactly as pictured and are well-made. Many appreciate the excellent customer service, describing it as responsive, helpful, and quick to resolve issues or provide updates. People often receive compliments on their comfortable and well-fitting purchases. However, some customers noted significant delivery delays, with orders taking much longer than expected or failing to arrive. A few others felt certain products did not match online descriptions or images, citing cheap quality. Additionally, a small group experienced issues with customer service regarding refunds or order communication.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the detailed design, comfort, and... See more

Quality

People report positive experiences with quality, with many customers praising the amazing quality of clothing... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, friendliness,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers praising fast and smooth... See more

Order

Users describe ambiguous interactions with order, with some reviewers expressing satisfaction and stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.

Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.

Contact info

4.1

Great

TrustScore 4 out of 5

421 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(421)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

WORST QUALITY

I’ve bought a pair of jeans and a shirt from this brand. All started on December 20th. The order arrived in two different packages and it took more than a month to arrive.
Terrible quality, really bad manufacture. THE PRODUCTS DON’T LOOK LIKE THE ONES IN THE PICTURES. I’m really disappointed.
I contacted them, the service was really bad.

I tried to return the order but after all I also had to pay for the expedition (45€ in duties and everything).

27 January 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for reaching out to us and sharing your recent shopping experience. We sincerely apologize for the delayed delivery of your order and that the product quality did not meet your expectations.

Regarding the delivery delay: The year-end season is a peak period for international logistics, and cross-border shipments may experience widespread delays, which can result in packages arriving later than estimated. We understand how this impacts your experience and will continue working with our logistics partners to improve delivery times.

Regarding product quality and returns: We assure you that all our products undergo quality checks before leaving our warehouse. If the item you received has any objectively verifiable quality issues (such as damage, loose seams, significant color difference, or inconsistency with the product description), please contact our customer support team and provide relevant evidence (e.g., photos or videos). Once verified, we will promptly initiate a return for you and, in accordance with our after-sales policy, cover the return shipping costs and any related charges.

We would also like to kindly clarify that, as stated in our policy, if a return is based solely on personal preference (such as style, size, or fit), the return shipping cost will be the customer's responsibility. This approach helps us balance protecting customer rights with maintaining sustainable operations.

We apologize again for the inconvenience caused. We truly value your feedback and are committed to continuous improvement.

Wishing you a pleasant day ahead.

KIIKIO

Rated 4 out of 5 stars

One thing from my order was a wrong…

One thing from my order was a wrong item I didn’t order so i sent email and they sent me the right item and let me keep the wrong one. Clothes are great, comfortable and fit me and my partner nicely. Communication with Kiikio is also good.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service on top eventho shipping issues

There were some issues with the shipping but in the end it was all good and they even let me keep 2 plushies eventho i ordered only one which is crazy customer service. Made me speechless. Thanks a lot of the plushie and support even if we had issues with the shipping 5 star for sure!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered jeans and a hoodie

Ordered jeans and a hoodie, I was surprised with how good the quality was! Thick materials and studs from jeans didn’t fall off after the wash. Got a lot of compliments on these two pieces!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

kiikio is the best not only in quality…

kiikio is the best not only in quality but also innovation. The clothe is unique , very good materials. I travel a lot and this is one of my best clothe for all my journeys.
Also Kiikio has the best costumer service
I just love them!

19 November 2025
Unprompted review

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