Kiikio Reviews 

425
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, noting items are well-made, durable, and often exceed expectations in design and material. Many people appreciate the distinctive style and unique clothing offered, finding the pieces stand out. Furthermore, the customer service team receives frequent commendation for being responsive, helpful, and quick to resolve issues, often going above and beyond to assist. However, some customers also noted inconsistencies with delivery times, with some orders experiencing significant delays or even non-delivery. A few other people also felt that certain products did not match the advertised images or were of lower quality than expected. Additionally, some reviewers reported negative experiences with customer service, citing issues like unfulfilled refund requests or a lack of assistance with order problems.

What people talk about most

Product

Users describe positive interactions with product, with many expressing satisfaction with the quality and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and smooth... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, friendliness,... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant dissatisfaction due to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.0

Great

TrustScore 4 out of 5

425 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(425)

293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fur boots and jacket with fur (amazing)

I ordered 2 things from this website, boots and a jacket with fur.
Excellent quality.
The jacket is warm, the fur does get a bit stuck in the zipper but other than that it's perfect! Very comfortable.
The boots (with the fur) are also very warm with some sort of sherpa lining on the inside. Feels like im walking on clouds, so so comfortable.
Excellent website with quality products!

30 November 2025
Unprompted review
Rated 2 out of 5 stars

Servise and quality

They tried to scam me twice and couldn't answer me properly if I could exchange one size for another. Just wasting my time. Yes, they answer quickly, but not directly to the point and wierdly trying to circumvent your offer to get their way. The quality of the clothes is pretty good, the delivery not so much. Overall, I do not recommend, because of the service, at least for me. Or you need to be 100% sure you have right size and pray its not damaged, because the pricing and negotiation isn't worth your time.

9 December 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for your feedback. We sincerely apologize if our service did not feel smooth or convenient for you. Your feedback is very important to us, and we will use it to further improve our customer support.

Please note that our return and exchange policy includes different procedures depending on specific situations. You may review the policy to determine which category applies to your case. If you have any questions or need assistance, feel free to contact our support team, and we will do our best to provide you with a satisfactory solution.

Wishing you a wonderful day.

Kiikio

Rated 5 out of 5 stars

Very satisfied customer

The items I have received from Kiikio are of great quality, true to fit and my Son was very happy with his jacket. There was a shipping error on my part and their customer service was superb! They got back to me immediately and corrected the problem at no extra cost to me! I will definitely be shopping with them in the near future!!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with their services!✌️🥹🔋

I had an amazing experience with Kiikio. Their customer service was fast, helpful, and very professional. I needed to change the size on one of my items, and they fixed it right away with no issues. The communication was clear, polite, and reassuring throughout the process.

I really appreciate how smooth and easy they made everything. I definitely recommend Kiikio and will be shopping with them again!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

They dropship from a Chinese website…

They dropship from a Chinese website called Taobao for a much higher price.

26 November 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Hi! 😊 Thanks for sharing your thoughts.
Just to clarify — our products aren’t dropshipped from Taobao. We design and produce most items in our own factory, and some are made in collaboration with independent designers. This helps us ensure quality and unique styles that you won’t find elsewhere.

We truly appreciate your concern and are here if you have any questions! 💛

Rated 4 out of 5 stars

Bought a leather jacket but didn’t know…

Bought a leather jacket but didn’t know if it was male or female but the customer service was very nice to help me change the size just incase. Now just patiently waiting for the item to ship and for the product to come. Will write another view of the actual product!

24 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST

DO NOT TRUST.

Shady company with super cheap quality products.

18 November 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,
We sincerely apologize for not meeting your expectations. Could you please let us know if you received a damaged product, or if our support team didn't meet your satisfaction? Please inform us, and we will provide a satisfactory solution. Feel free to contact us via email at We@kiikio.com or on Instagram.
Once again, we express our heartfelt apologies.

Rated 5 out of 5 stars

Futuristic clothes

Fast delivery, perfect special fitting clothes. Kiikio catched my heart with their extra ordinary style. I will ever and ever order my clothes from Kiikio

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Shipping took some time but the quality of the product was beyond expectations, fit as expected, amazing quality, well worth it, absolutely will shopping here again

30 September 2025
Unprompted review
Rated 4 out of 5 stars

I ordered my jacket and was sent the…

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got everything situated. Love it👍👍

13 November 2025
Unprompted review

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