Kiddicare Reviews 

3,955
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more

Rated 3 out of 5 stars

Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more

Company replied

Rated 1 out of 5 stars

My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more

Company replied

Rated 4 out of 5 stars

Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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2.5

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Rated 1 out of 5 stars

parcel wasnt delivered on the initial…

parcel wasnt delivered on the initial date as tracking info said it was damaged. it was delivered next day but stillbadly damaged packaging. looked very unprofessional

18 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hi Agne,

Thank you for your review.

I'm sorry to hear that your parcel was damaged and can understand why you have left this review.

If your product is damaged, please contact us as soon as possible so we can have a replacement arranged for you.

Kind regards,
Etham

Rated 5 out of 5 stars

Just as described

Item arrived in good time and was exactly as described.
It isn't small but my son found it helpful with potty training so would def recommend it. Also good value for money.

18 July 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, I received the buggy on time with all the parts and it was so so so easy to put it all together! I’m looking forward to using this buggy. Thanks for the prompt service Kiddicare!

18 July 2018
Unprompted review
Rated 1 out of 5 stars

I was sent something from you and have…

I was sent something from you and have been trying to return it for nearly 3 weeks but the barcode you sent with the item isnt being recognised in any shops i hand it into and i havnt been able to get in touch with a person from the company to find out how to get my money back before the 30 days expires.

18 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hello Aimee

Thank you for taking the time to leave your review.

When returning an online order, we do advise to contact our customer service team to discuss the best way of getting this returned for you. You can contact our customer service team on 0333 234 2595 or our contact form below:

https://www.kiddicare.com/support/contactus

Alternatively, you can also contact us on Social Media (either Twitter or Facebook) and our customer service team will be happy to discuss this further with you.

I do hope this is resolved as soon as possible for you.

Kind Regards,
Katherine

Rated 3 out of 5 stars

Nice product, very late, not whole

Customer service people are very helpful and polite. But i had to call them three times and I’m about to have to call again for the same product. I ordered a babydan gate, paid for next day delivery. It didn’t arrive next day so i called and was told for some unknown reason it hadn’t been dispatched. So I was given a postage refund and told it’d be dispatched that same day to arrive the following. It hadn’t arrived still so I called and was told that it had gone to courier. They’d ask Hermes to send an email so I knew when it would finally arrive. It arrived a week and a day after I’d originally ordered it. We’re just moved house so I really had needed next day delivery. I have 1 year old twins to shoo away from the stairs!
My partner put the gate together, we like it, it’s great but unfortunately we’re missing a piece! And have a duplicate of another. So almost two weeks after I first ordered it, I need to get the correct piece sent to us.

But apart from that, everything else I’ve ordered from Kiddicare has been fine.. 👍🏼

17 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hello Nicole

Thank you for taking the time to leave your feedback.

I am very sorry to hear of the issues you have had with your most recent order with us,m i can completely understand the disappointment this may have caused and is certainly not the service we wish to provide any of our customers.

If you would like to contact us on 0333 234 2595 or our contact form below:

https://www.kiddicare.com/support/contactus

Alternatively, you can also contact us on Social Media (either Twitter or Facebook) and our customer service team will be happy to discuss this further with you and get the correct parts to be sent to you as soon as possible for you.

I do hope that this is resolved as soon as possible for you.

Kind Regards,
Katherine

Rated 1 out of 5 stars

Reply very late

Reply very late. Matter is still not resolved

17 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hello Sana

Thank you for taking the time to contact us.

I am sorry that your enquiry has not yet been resolved. Our customer service team are working to respond to all enquiries as soon as possible, we are a little busier than usual at the moment and I am sorry for the delay with this.

I can see that my colleagues are currently looking into your enquiry for you and trying to get this resolved as soon as possible and they will be in touch shortly with a resolution for you.

Kind Regards,
Katherine

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