Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more
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Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more
Company replied
My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more
Company replied
Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more
Company replied
Company details
Information provided by various external sources
Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.
Contact info
United Kingdom
- www.kiddicare.com
2.5
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use the website
Easy to use the website
48 hour delivery
Sent email when dispatched and email when it was arriving
Good service
4 July 2018
Unprompted review
Reply from Kiddicare
Thank you for leaving your 4 star review.
I am so pleased to read that you found are website easy to navigate and that your car seat arrived as planned,
We hope that you are pleased with your purchase and choose to shop with us again soon.
Kind regards
Stuart.
My son who's nearly 8 months old loves…
My son who's nearly 8 months old loves being in this seat. He's got plenty of room and not snug in it. It's so easy to put in the car, and light weight helps so much moving from car to car. So pleased with this chair and would recommend to others
4 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Mel.
Thank you for leaving a great 5 star review and for your reccomendation.
It is wonderful to hear that your son is very content in his new car seat and that it is always easy to set up in your vehicle.
We hope you choose to shop with us again soon.
Kind regards
Stuart.
Nursery furniture arrived damaged
Nursery furniture arrived damaged, took a couple of days to get a response back from kiddicare customer services who said they would send replacement parts. Didn't hear back from them so had to chase.
4 July 2018
Unprompted review
Reply from Kiddicare
Hi Kiran,
Thank you for your review!
I am really sorry to hear you had to chase your response regarding spare parts, I can see you have been in touch with our Customer Service Team and I can see a partial refund has been processed for you.
Kind Regards
Daniel.
Very helpful friendly staff
Very helpful friendly staff, although our pram wasn't in stock she used an ipad to get it delivered to the house snd it was there within a few days !
4 July 2018
Unprompted review
Reply from Kiddicare
Hello Samantha
Thank you for your 5 star review.
I am pleased to hear that your experienced a friendly service from our staff and managed to order your pram. we hope you are very happy with your purchase and choose to visit us again soon.
Kind regards
Stuart.
Reply from Kiddicare
Good Afternoon
Thank you for leaving a 5 star review with us.
It is wonderful to hear that you received our usual standard of service and that you found our pricing structure reasonable.
We hope you choose to visit us again soon.
Kind regards
Stuart.
The reviews were right
The reviews were right, great product, great company experience
4 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Suzanne.
Thank you for leaving a 5 star review with us and for choosing to shop with us after reading the review about us.
We are very pleased to hear that you received our usual standard of service and had a happy shopping experience.
I hope you are happy with your mattress and shop with us again soon.
Kind regards
Stuart.
Damaged box
Brought a toy from this site. Box arrived very damaged. Unfortunately it was a gift.
4 July 2018
Unprompted review
Reply from Kiddicare
Hello Charlotte
Thank you for taking the time to leave your feedback.
I am very sorry to hear that your orders box arrived damaged, I can understand the disappointment this may have caused, especially when this has been intended as a Gift.
We do try to ensure all packages arrive safely and undamaged as we possibly can, sadly there are some occasions where they are damaged due to unforseen circumstances, however we can certainly feed this back to the couriers and warehouse to look into further to help improve services for the future.
I do hope that this does not stop you from ordering with us again in the future and we do hope that you will give us a chance to better serve you in the future.
Kind Regards,
Katherine
Buggy arrived on time and intact
Buggy arrived on time and intact. Very pleased with service.
4 July 2018
Unprompted review
Reply from Kiddicare
Hello J Saunders.
Thank you for leaving a 5 star review with us.
I am so pleased to read that your buggy arrived with you when expected and that you received our usual standard of service from us.
We hope that you are happy with your new purchase and that you shop with us again soon.
Kind regards
Stuart.
Pay for what you get
Pay for what you get. Paid £120 for 2 superior mattresses, they are basically 2 pieces of paper with a spring in the middle.
3 July 2018
Unprompted review
Reply from Kiddicare
Hello Johnpaul
Thank you for taking the time to leave your feedback.
I am very sorry to hear that you are not happy with the quality of the mattresses you have purchased, I can understand the disappointment this may have caused. If you would like to contact us on 0333 234 2595 or on our contact form below:
https://www.kiddicare.com/support/contactus
our customer service team will of course look into this further for you.
Kind Regards,
Katherine
Reply from Kiddicare
Good Afternoon Heidi
Thank you for your 5 star review.
It is wonderful to hear that you received your delivery promptly and received our usual excellent standard of service and care.
We are proud of the prices we can offer within our range and we hope that you are very pleased with your purchase.
Kind regards
Stuart.
Excellent delivery service
Excellent delivery service, products well packaged. Very competitive prices.
3 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Connie
Thank you for contacting us and leaving a 5 star review.
It is wonderful to hear that you received your delivery on time and received our usual excellent standard of service and care.
We are proud of the prices we can offer our customers and we hope that you are very pleased with your purchase.
Kind regards
Stuart.
Reply from Kiddicare
Good Afternoon Corinne
Thank you for leaving a great review with us.
It is wonderful to hear that you received a great shopping experience with us. We hope that you are very pleased with your new mattress and that you choose to shop with us again in the future.
Kind regards
Stuart.
Not like you used to be...
I am giving an average rating because I last used this place 5 years ago and back then I could order nappies and have them the very next day, service and prices were superb, now I am waiting 4 days, so even though networks for shipping have improved, this service has dropped,
3 July 2018
Unprompted review
Reply from Kiddicare
Hello Barry
Thank you for taking the time to leave your Feedback.
I am sorry to hear that the delivery dates have been extended compared to when you have previously ordered with us. Delivery timescales are dependent on where the items are being delivered from, if these are being delivered from the supplier, this can be a little longer than if these were already in the warehouse.
I do hope that this does not stop you from ordering with us again in the future as your custom is very important to us.
Kind Regards,
Katherine
Shopping was easy and delivery came…
Shopping was easy and delivery came tracked and on time. Great experience.
3 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon.
Thank you for leaving a 5 star review with us.
I am happy to hear that your shopping experience with us was an efficient and pleasant one, along with a fast delivery.
We hope that you are pleased with your goods and choose to shop with us again soon.
Kind regards
Stuart.
Reply from Kiddicare
Good Afternoon Lily.
Thank you for leaving a 5 star review
Thank you for taking the time to shop with us. I am so pleased to read that you had a great service from us and that your delivery was speedy. We hope you are happy with your new purchase and choose to shop again with us soon.
Kind regards
Stuart.
Quick delivery and the perfect car seat
3 July 2018
Unprompted review
Reply from Kiddicare
Hello Kulisha
Thank you for leaving a 5 star review with us.
I am so pleased to hear that you are happy with your new car seat, we hope it offers years of comfort and safety for your little one. We hope you choose to shop with us again soon.
Kind regards
Stuart.
Reply from Kiddicare
Hello Alisha
Thank you for choosing to shop with us and that you found our service brilliant. I hope you are pleased with your item/s and choose to shop with us again soon.
Kind regards
Stuart.
speedy delivery
speedy delivery, product just as described. All good thanks, will use again.
1 July 2018
Unprompted review
Reply from Kiddicare
Hello Sarah.
Thank you for contacting us and leaving a 5 star review with us.
I am so pleased to read that your purchase arrived on time and it is how you expected. So happy to hear that you will shop with us again very soon.
Kind regards
Stuart.
Good product
1 July 2018
Unprompted review
Terrible on line system and service
I have tried to place an order on line few times and their system would not recognize my door number. I have given them a call and got a rude representative claiming that my address doesn't exist and my order can't be processed.
1 July 2018
Unprompted review
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