I have recently exchanged on my property sale after a traumatic year culminating in my previous purchaser dropping out on the day of exchange.
The sellers of my proposed property purchase gave me a weeks grace before listing the property.
The West Wickham team, especially Harry worked tirelessly to find a buyer in that time. Fortunately for me they did and I cannot thank them enough for their excellent service.

We’ve had a great experience with our new property manager, Vyara Panayotova. She has been very supportive, responsive, and always checks to make sure everything is okay with us. It’s reassuring to have someone so helpful and attentive managing the property. Really appreciate her professionalism and care. Highly recommended!

Like every landlord , my relationship with my Managing agent is “well, when I don’t hear much from them and don’t have to fight about wrong charges/ expensive maintenance/ long gaps, then they are doing their job”.
For once, I am leaving a 5-star review because someone has been going well over the call of duty to help me out of a mess I have put myself into - Ashling Arfaoui at their Clerkenwell Lettings management. In 20 years of buy to let it is the first time I feel I need to really acknowledge someone so here it is. My only fear is that they transfer me away from her 🫣😂. So, thanks Ashling !

Antonino was very helpful during our check out process and ensured our deposit was refunded back same day. Very good service!

I have dealt with many estate agents over the years, and KFH stood out. From start to finish, the team were professional, efficient and incredibly friendly. They kept me well informed throughout and I wouldn’t hesitate to recommend them.

KFH made the a very long and forecourt process of buying and selling easier. I felt like I had the right partners working for me.

I would particularly like to highlight Lily Porter & Ashley Loppas. The key to navigating renting my property, is the people who make it happen. Both Lily & Ashley are proactive, professional and thoughtful. It is a pleasure working with them.

We had a very disappointing experience with this estate agent while purchasing a flat in Muswell Hill where they represented the sellers.

Throughout the process, their conduct felt heavily biased in favour of the sellers, with little regard for fairness or transparency toward the buyers. Communication was selective, important information was not clearly disclosed at the appropriate time, and responses to reasonable queries were often delayed or avoided.

There was also consistent pressure applied to push the transaction forward, even when legitimate concerns had not yet been properly addressed. Rather than acting as a professional intermediary facilitating a balanced transaction, the approach felt one-sided and transactional.

Buying a property is a significant financial and emotional commitment, and buyers deserve honesty, transparency, and professionalism. Unfortunately, that was not our experience here.

An error was made and repeated several times. They were good at finding us a buyer and keeping us informed.

Get KFH to do everything! We recent sold and purchased with KFH, they organised our conveyancing and provide mortgage brokering services too. I honestly couldn't be happier with the service provided. The estate agents were amazing (Gintare at Brockley branch is fantastic, such a brilliant communicator), the seamlessness of sorting mortgage arrangements through Fred Abeyata and the legals through their London
wide Conveyancing service made things so much easier. A brilliant service.

I highly recommend Lily Porter at KFH for helping to resolve an issue we (the tenants) experienced with our landlord. Lily worked tirelessly to ensure our concerns were heard and reassured us every step of the way, keeping in regular contact the entire time until the situation was resolved amicably. Thank you Lily!

KFH provided an excellent service throughout my rental process, combining professionalism with a genuinely friendly approach. Communication was always clear and timely, which made everything smooth and stress‑free.
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In particular, Randall was outstanding – attentive, patient with all my questions, and proactive in keeping me updated at every stage. He guided me through the paperwork, explained each step in simple terms, and made me feel confident in my decisions. I would recommend KFH, and especially Randall, to anyone looking to rent or buy in London.

I wanted to take a moment to express my sincere gratitude for the exceptional service I received from Andree at KFH Recently, I experienced an issue with no hot water or heating at my house. Andree went above and beyond to assist me throughout the entire week. She consistently followed up, made calls, and coordinated with the necessary companies to ensure everything was resolved promptly.

Andree’s empathy, dedication, and proactive approach truly made a difference during a challenging time. Her outstanding customer service exemplifies the high standards that KFH represents. Thank you, Andree, for everything you’ve done and caring about my family wellbeing!

We recently sold our flat in Raynes Park through KFH. They had been managing the rental of it very effectively for many years. Mohammed Bhatti in the Lettings Branch gave us really valuable assistance in completing the tenancy. Alex Singh, Pippa Warren-Evans, Robert Wareham and colleagues in the Sales Branch worked really hard to complete the sale within our deadline, guiding us through a complex process made more complicated due to our living in the US. They all went above and way beyond in putting the flat on the market, finding our buyers and helping us through the final stages of the sale just before Christmas. It's hard to express just how helpful, available and committed they all were in getting a sale for us. We strongly recommend the Raines Park office of KFH and the wonderful staff there without hesitation.

Unethical practices

We have been with KFH East Dulwich for years as landlords and they have generally done a reasonable, bare bones job but we don’t ask for much so have never had reason to complain or praise. Until recently, they suddenly started charging us for rent and legal protection insurance at £45/month. At first I thought this was a mistake and so thought once raised it they would simply remove/ reimburse.

Instead, they claim they sent us an email and as we didn’t respond it was deemed we opted in. Both me and my husband have looked through our emails to no avail. Regardless how is this even ethical or legal! Not only do they refuse to remove charge, they are telling me I’ve unknowingly locked myself in for 12 month!

I have never heard of insurance you couldn’t cancel? Mind you the lease on our current tenants finishes in 8 months?

I’ve researched such insurance and other agents are charging £25/month! I don’t know how to describe what they are doing other than a scam. Really shameful practice given the number of years we’ve been with them. As soon as I can I’ll be taking my business elsewhere.

Emma and Heather were an amazing team and really helped us with any questions and concerns. A real perfect team and knowing they’ll be ready to help with and questions we have a long the way is very reassuring.

DO NOT use the Islington lettings team. We had been with KFH in St Johns Wood for a long time and the team there were great. The team in Islington however is led by an unprofessional and completely useless lettings manager. Because of him, my surveyor was unable to get keys to enter the flat despite having an appointment, because of him, I lost almost £2000. He is rude, arrogant and utterly inefficient. He didn't bother coming in on the day, didn't let me know he wasn't there, no one in the team was present to give the keys over despite telling him over and over how important it was. Awful service. Made mistake after mistake. I think it is specific to the Islington team and it is a real example of how when you put the wrong person in charge, the whole team is inefficient and unprofessional. Multiple bad experiences with this guy. I would strongly advise anyone letting their flat in Islington to go with Winkworths or Foxtons don't approach KFH.

We had a very poor experience with KFH that resulted in us moving our sale to a different estate agent.

A number of simple elements were mismanaged, from really unprofessional, un-approved photos being used with prospective clients to communication issues with getting hold of, and amongst the team members. Sales advice was not forthcoming. We never felt things were in control or that ownership had been taken of our sale and that agents were actively trying to sell the flat - it was all very passive. We eventually moved to a different estate agent, and no one seemed to care in the slightest.

We did rate the gentleman who did the initial consultation, but unfortunately we never heard from him after we had signed.

Great service, very efficient and professional.

I have been a client of KFH on the lettings side in Streatham Hill for many years and can vouch for the letting services. The property management side however is entirely inept. I wind up having to find my own contractors because KFH seem to be booking the most expensive contractors who charge unreasonable call out fees and provide excessive and inflated quotations. The property management staff are apparently not competent or not motivated to understand what the issues being reported by the tenants are and have incurred emergency call-out fees on my account for items that are clearly not classified as an emergency. In short, I have wound up doing the management myself, even as an overseas landlord.