Keytrade Bank Reviews 

There was an issue regarding a stock split, but I got an answer by email within 12 hours. It looks like they have improved their customer service again after a bad period.

Simple, efficace

Good Company, nice service!

Bank that is not reachable.
Use of very dirty tactics like messing with the music on the waiting queue (distorted sound), and keep you ages on the line.

An online bank with no response to online requests. Took over 10 months to regain access to my account. E-mails remain unanswered and phone calls get the same generic response. Only after threatening to get federal banking authorities involved was there action. Stay away!

When these guys block your account without telling you what is the issue it becomes a big challenge. Called and on the phone they said "some" documents missing, could not answer which ones. Submitted by email and no action one week later. Bad customer service.

I really like this bank but blocking my account for over a week i called multiple times asking support if they can see the reason for the blocked account they are unable to see i emailed them multiple times received an email from them saying my complaint was forwarded to the right department and but im yet able to do anything .

I relocated from Belgium and was forced to close my account despite providing all the requested documentation. This was done with no prior warning, and 7 months after i submitted all identification documents. impossible to speak to someone in charge of the file and Keytrade refused to provide any explanation/detail why.
Awful service - stay well away from this bank, there are plenty of better options

Very poor banking. I went to Keytrade because it has a free banking niche. oh how I regret this. a lot of detours to get everything installed. payconic still hasn't worked. the website crashes very often, meaning you cannot do what is necessary. Customer service is also extremely slow in answering emails. Very difficult as this would be the only "smooth" way of communicating. I have only been a customer for a few months, but I am so annoyed by this bank that I am immediately switching to another one.

It took me 6 weeks to get access back to my account. Extremely slow client administration service. They have the wrong birth date in the system, I sent my passport again 6 week ago, still not changed. "They have a lot of work" (well, so get a lot of people to do it !).

Transactions costs are also quite high (20 times more than IB).

I can only acknowledge the recent negative experiences of other users recently posted. I can't get access to my account (while this previously worked). The phone number simply keeps you on the hook for hours and the weblink suggested by a certain Véronique give absurd results (or loops)

I have now filed 4 identical complaints to Keytrade in 4 weeks. I am paying for a regular update of my portfolio; however for a fund in which I invested the present value is not updated since 5 weeks ago.

Application simple à utiliser et c'est vrai que l'on reçoit 5cents par transaction

Canal de communication direct, fiable et efficace !

Ok. Nice checking account.

Trading view is limited.
Autpilor investing is good, but with other cheaper brokers you have a better deal by investing also some time..

efficiente website en app. Prima bank

Super app and there is really no other bank that offers its banking services at no cost and pays 5 cent per payment transaction!