KeyMe Locksmiths Reviews 4,199

went to kiosk at Walmart in Macon Ga. put my key in expecting to have a key made right then. Only after completing the order was I told it would be shipped to me. This was 4/8/26, it was shipped 4/10/26 via UPS. Then in Atlanta it was handed off to the USPS with no tracking number. As of today 4/16/26 no key, an can't track it. NEVER AGAIN WILL I USE KEYME.

Called at 940 am to get duplicate key made for my car and was told tech would call to confirm appointment. Finally tech called at 10:12 am to say he would be there “shortly”.
I’m an 85 year old woman on oxygen with two large dogs so I went in my garage to wait for him thinking 20-30 mins. An hour later I called the main number, Diede (?spelling) said she would contact him and let me know. Another 30 mins with no call. Call back again to be told tech not answering her. At roughly 2 hours past the initial call time, tech calls to say he will be there in 30 mins (again). Dealing with both the girl and the tech felt like I was bothering them and that they didn’t care that I’ve been sitting in my garage because he said he would be there shortly- I was only going by what they told me. I thought they both were extremely flippant and definitely didn’t care that my time was being wasted for their lack of communication and professionalism. The tech acted like I should be happy for him to show up whenever. I choose to cancel due to their lack of concern and not trusting him to waste more time sitting around. Based upon the Google reviews (which I cannot access since I canceled service-how convenient) it looks like I dodged a bullet on not getting ripped off on price too.

The key came out nothing like the original. The screen said “don’t worry if there’s extra bumps and doesn’t look like the original! It will still work great”

It doesn’t. Good luck getting a refund the link doesn’t work

The kiosk was very simple and easy to use. Ordered a key and had to cancel ( same day) they were quick to reply and refund my purchase. Would recommend giving them a try.

missed appointment. called to find out problems, ended up talking to India and put on hold multiple times over about half an hour. go local, forget these national franchise guys.

I used one of the kiosks in Walmart to make my key. The price they showed and what they charged was completely different. They did not even make the option I had choosen.

great service!!

Used on of their Kiosks found in a local Menard's. Made three copies of my house key. Got them home, key doesn't fit. I've been trying to get a refund. Key.me tells me they have refunded my money, but I have not been refunded. I was told by them to ask my bank about it (I used my debit card), and my bank has told me they have not seen any credit come my way from this merchant.

So, I guess I'm just out the money.

Key doesn't even work for 8 bucks I will not recommend.

Recommendations if contacting KeyMe Locksmiths: When contacting KeyMe Locksmiths to obtain access to your car house etc. you will first be placed in contact with a call center of unknown origin (possibly South Asia) if you like supporting local business I recommend only calling if based in any country 3000 miles from the US. After your 3rd callback with no tracking recorded of your previous calls you’ll be notified your very own KeyMe technician is on the way. They will call after a couple of hours and notify you they are “30 minutes away”. At this point I recommend you find a nice woman to settle down with, go after that promotion you’re shooting for, and have 3-4 children. After 20-25 years at your youngest child’s high school graduation you will receive a call from your own personal KeyMe technician who will help you to gain access to your vehicle. If this is is the service you are looking for look no further than KeyMe Locksmiths.

Needed a lock drilled off storage unit. Asked for pricing over phone, the rude representative said the locksmith would give us pricing. Guy shows up in a beat up car looking extremely unprofessional and instead of accessing the lock and giving an estimate, he immediately takes a drill and drills it out. Literally 15 minutes worth of time and they did not have to install a new lock, as we already had one. Proceeds to say it’s $314. We ask why so much and what the breakdown was. He kept saying it’s on the invoice. We asked for invoice multiple times and he said it would be texted. We never got it. Called the office and asked for invoice and why it was $314 and why we were never given an estimate first, she kept saying it included installing a new lock. We PROVIDED our own padlock and we put it on ourselves. She raised our complaint up to corporate and they are just as bad. This company is rude, shady, unprofessional and a rip off.

BEWARE. I called KeyMe for a simple residential lockout. They dispatched "6BWV5 CA Locksmith," who arrived without proper tools and suggested breaking my door. He charged me $584 for a 10-minute job on a standard Kwikset lock—nearly 4x the market rate.
Most disgusting was that he took advantage of the fact that I was stranded with my wife and infant baby to pressure us into this exorbitant price. He failed to provide a legally required written estimate (CA Law § 6980) and even pressured us for a tip after overcharging us by $400. KeyMe claims a "100% Guarantee" but sends predatory, unprofessional contractors to exploit families in distress. Do not use this service.

Called them the dispatcher said it would be 20 minutes and the tech would call me, nobody called so I called back again and the same dispatcher said 10 minutes. Nobody ever called me back. Horrible service.

BEWARE!!!

Yesterday I used this company for a car lockout service. Before the technician arrived, I provided the make and model of my vehicle and was quoted $85. When the technician arrived and unlocked my car, he told me the total was actually $200. When I questioned the price difference, he said it was the company's mistake.

As I began to get my card out, he told me he could not accept card payments and would only take Venmo or Zelle. My phone was at 3%, and he wanted to follow me to the bank to withdraw cash. At that point, the situation began to feel uncomfortable.

I asked if I could speak with a manager to clarify the pricing, and he became aggressive--raising his voice, accusing me of trying to scam him, and even calling me racist. I was alone, and he was standing behind my car, which made the situation feel intimidating.

I told him I had $100 cash. He then said he would call the police. I explained that I was simply trying to understand the price discrepancy. He eventually told me to give him what I had, so I handed him the $100. He did not provide a receipt and left immediately.

By the end of the interaction, I was shaking. I felt uncomfortable, pressured, and spoken to disrespectfully. I would not recommend this company, especially for women who may find themselves alone in a similar situation. I have attempted to contact the company for clarification and have not received a response.

My car got locked out and it’s been sitting idle for a few hours. I try unlocking it myself but I don’t have the proper tools to do it. Mind you it’s 9:30pm most locksmiths are closed so I call the only one I saw open which was this one. (Biggest mistake) I tell them that my car is on and has been sitting idle and i was told they’d arrive in 30 minutes. They arrived at 11:30 already insane. Then they start telling me the prices for a lockout I’m seeing $190 for the lockout and i already think that’s an insane price but he adds on an emergency fee + late fee which was another $298… It was a total scam and I knew it and the sad part is that there was nothing I could do because I prefer my car to still be fine rather than spending more at a mechanic. If you guys come across this so called “business” please whatever you do just take it elsewhere.

BEWARE!!!! USE ANYBODY ELSE!!!!. Showed up 3 hours after calling, This was a scheduled appointment not an emergency. Claimed to have the key to fit my fob and he did not. Substituted one that did NOT FIT MY FOB. Bait and switch pricing. Trashed my car and was rude and unprofessional. When I filed a complaint , I was told there was no pictures therefore no proof. AWEFUL EXPERENCE. You can go to a dealer for less and get treated better.

They wanted a $110 for just a simple copy of a key , not a car key... don't mind paying for service or convenience , but a hundred and ten dollars is not a reasonable price by any stretch.

I was misquoted several times by the locksmith, Tim. When I scheduled the appointment, he quoted me much less for re-keying one deadbolt lock and doorknob lock and told me changing the locks would cost more. I was fine with that. He arrives to my home and then tells me re-keying was going to cost much more and quoted me a completely different price. He then said changing the locks would be cheaper. I didn't want to argue so I told him to just change the locks since it would cost less. He then installed one lock upside down and I had to point it out to him for him to fix. He did a sloppy job, and the doorknob was installed too loose. After the installation was complete, he asked me how many keys I needed. I said I needed five and he said it wouldn't be a problem. He then only gives me four and said that was all he could give me after saying I could have five. Very unprofessional and my new locks cost much more than they should have. I was originally quoted around $100 and wound up paying about $200. If I knew it was cheaper to just change the locks, I 100% would have done it myself. I could have sent Tim away but I needed the locks changed right away since I just purchased a new home. Very disappointing experience and will never consider using again. I will continue to post on review sites until Key Me makes things right.

This was one of the worst experiences I have ever had with a locksmith.
When I called the company, I was told that a technician would be sent to provide a quote. When the technician contacted me, I again asked for pricing and was told that no quote could be given until he arrived. Once on site, he immediately began the work without explaining the cost or obtaining my approval.
The entire job was completed in less than 10 minutes. Afterward, I was presented with an invoice for $1,457 to replace two lock cylinders and provide two keys. I strongly objected to this amount. After a dispute, the charge was reduced to $300, but the technician still insisted that I provide a tip.
No written invoice, receipt, or documentation identifying the company was provided, which raises serious concerns about the legitimacy of this operation.
This entire experience felt deceptive, unprofessional, and predatory. I consider this a scam and would not recommend this company to anyone. I am sharing this review so others can avoid going through the same situation.

You do not have few enough stars to rate KeyMe. The compnay is akin to a criminal organization and Trustpilot is doing the public a disservice by indicating otherwise. In most states locksmiths have to be licensed and bonded. KeyMe agents are virtually never licensed nor bonded. They routinely misrepresent their skills and association.