The quality of the garden storage box was first rate, instructions were clear. The only thing that let down the experience was the delivery by DX. Doorbell rang, the box (not inconsiderable weight) wa... See more
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We already have 2 storage boxes and a storage bench so this was the second storage bench. It is very useful and study but, as with the first bench, we encountered a problem with assembly: the bottom... See more
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Reported an issue using their contact form on the Keter website, as they wouldn't accept it by telephone. Received a response the next working day and confirmation a replacement part had been ordered.... See more
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We ordered the new 1150l Darwin double bin storage (brown) The delivery was very quick and the product is of Keter high quality , the instructions were clear The only thing I would say is that it... See more
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Company details
Written by the company
Thank you for visiting our Trustpilot page! We really appreciate you taking the time to share your thoughts and experiences with us — your feedback helps us improve and continue delivering great service. If you need any assistance, our team is here to help: • General enquiries & spare parts: 📧 csuk@keter.com • Questions about purchases made directly from Keter: 📧 hduk@keter.com • If you’d like to escalate an issue or feel you’re not receiving the service you expect: 📧 ceuk@keter.com We’re committed to making sure you have the best possible experience with us. Thank you for being part of the Keter community! 😊 — Team Keter
Contact info
Keter UK Ltd, Beaumont Road Industrial Estate, OX16 1RH, Banbury, United Kingdom
- 0121 506 0008
- For escalations or unresolved queries please e-mail ceuk@keter.com and we will respond in 24h
- www.keter.com
4.3
Excellent
6K reviews
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Keter Store It Out Darwin…not fit for purpose
Bought a Keter Store It Out Darwin 1150L from B&Q. Firstly don’t expect the instructions to make much sense 🤷♂️
Eventually built it but in less than a week after a bit of wind this built for outdoors bin store had its door ripped off and hinge snapped 😞 for me this has fundermental design flaws which do not make it suitable to be out in anything other than a light breeze.
I am currently waiting for Keter to reply to my service request and we’ll see where we go from there.
4 April 2026
Unprompted review
Reply from Keter
Hey Mark,
We’re very sorry to hear about your experience with the Store It Out Darwin 1150L, and we understand how frustrating this must have been for you. We appreciate you taking the time to share your feedback.
Our Consumer Services team will be in touch with you shortly to discuss your service request and work towards a resolution.
Thank you
Keter
Don’t waste your money!
I purchased the keter Marvel Plus 71 Gallon Resin Deck Box and it only lasted <6 months (including over winter when hardly used). Then one day the lid completely broke off! I reached out to Keter directly since they state they stand by their products, and their response is that they don’t stock the replacement part I would need to fix the lid. They also couldn’t give a functional lifespan of the product. Surely it’s not less than 6 months?! Save yourself time and money and buy a product that will actually last with customer service that can actually help and a company that actually stands by their warranty!
25 March 2026
Unprompted review
Reply from Keter
Hi Jenna,
We’re truly sorry to hear about your experience with your Marvel Plus Deck Box and that it didn’t meet your expectations. We understand how frustrating it must be to have a product fail so soon after purchase, especially when you were counting on it for long-term use.
We’d like to help resolve this for you. Could you please reach back out to the Keter team you’ve been in contact with and request their American escalations contact? This will ensure your case is reviewed at a higher level and give us the best chance to find a suitable solution for you.
Thank you for bringing this to our attention, and again, we apologise for the inconvenience caused.
Thank you
Keter
I was after a planter for the garden
I was after a planter for the garden , the keter one ticked all the boxes , it looked good , it will never rot , quick assembly . I decided to buy 2 to create a background to a seating area in the garden. Quick delivery and well coordinated .
1 April 2026
Reply from Keter
Hey David,
We're happy to hear that the planters met your needs for your garden project! It's great to know you found them aesthetically pleasing, durable, and easy to assemble. Thank you for your positive feedback regarding the delivery.
Keter
I contacted Keter as I needed spare…
I contacted Keter as I needed spare parts for my Factor 8 x 6 shed, but I have been informed Keter do not sell spare parts to their customers, they only supply warranty parts. How does a customer who require parts go about obtaining them? After all, nothing lasts forever and at some point something will break or wear out. Imagine if this was common practice in the automotive industry, it seems utterly ludicrous that Keter doesn't have an aftersales/service department to look after customers who have non warranty issues.
19 March 2026
Reply from Keter
Hi Miles,
Thank you for taking the time to share your feedback, and we’re sorry for the frustration this has caused. We understand how important it is to be able to replace parts when needed, and we always try to help wherever possible.
As you’ve already been in touch with our customer service team, we’ll keep your case on back order and update you as soon as the parts become available. If we have them in stock sooner, we’ll gladly send them out to you as a goodwill gesture.
Thank you
Keter
I’m very happy with the quality off my…
I’m very happy with the quality off my new shed
26 March 2026
Reply from Keter
Hi Ms Sara Azar,
We're very happy to hear that you are pleased with the quality of your new shed! Thank you for sharing your positive experience with us.
Keter
Keter delivery experience.
Quick clean and efficient. Delivered to area required. Very polite delivery driver and assistant. Thank you.
27 March 2026
Reply from Keter
Hey Philip Wilkinson,
We're happy to hear that our team provided a quick and efficient service and delivered to the required area. We appreciate you acknowledging our team's politeness. Thank you!
Keter
Keter is better.
Website clear and easy to navigate. External and internal measurements very helpful for each product viewed. Good spring sale reductions on price. Prompt delivery and good customer support.
27 March 2026
Reply from Keter
Hey Pete Mullaney,
We're happy to hear our website was easy to use and the measurements helpful. It's great you found a good price and experienced prompt delivery and support. We appreciate your feedback!
Thank you
Keter
Disrgaceful customer service
Items were missing from the kit, I have now built the bin storage unit as per the directions but cannot complete the final door nor secure the doors properly. The Keter contact us webpage doesnt function and I am unable to contact the company by other means. Disgraceful way to treat customers.
27 March 2026
Reply from Keter
Hi Alex,
We’re very sorry to hear about your experience and the difficulties you’ve faced completing your bin storage unit due to missing parts. This is certainly not the level of service we aim to provide.
A member of our escalations team will be in touch with you shortly to help resolve this issue and ensure you can complete your unit as intended.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make things right.
Thank you
Keter
Great customer service very quick…
Great customer service very quick arrival and helpful when I needed a replacement cover (as it was damaged)
27 March 2026
Reply from Keter
Hi Pauline Marsh,
We're happy to hear about the great customer service and quick arrival. We're also glad we could help with the replacement cover! Thank you for your feedback.
Keter
Bench storage
Bench storage - Ordering on line was straightforward. Informed of delivery by date, then another confirmation for actual date. Driver helpful and friendly.
Product excellent value and instructions easy to follow. At certain stages it does need two people which is difficult when you live on your own. I did struggle in parts and did not realise until near the end one of the connections had come out only slightly but then proved a problem. I now have to take apart and reassemble.
I would have paid extra if the offer of ready assembled was available.
2 April 2026
Reply from Keter
Hey Miss Wall,
We're glad the online ordering and delivery went smoothly. We appreciate your feedback on the assembly process and the need for two people at certain stages. We'll consider offering a ready-assembled option in the future. Thank you for your review.
Keter
Not my first or last purchase,
I have had a few items, they look good, do the job and are very good quality, I won’t buy any other brand.
5 March 2026
Reply from Keter
Hey Gail Oldfield,
We're happy to hear that our items meet your expectations in both appearance and functionality, and that you appreciate their quality. Thank you for your loyalty!
Keter
Good communication and prompt delivery
Good communication and prompt delivery. Installation instructions all very clear
2 April 2026
Reply from Keter
Hi David Niblock,
We appreciate you mentioning our communication and prompt delivery. We're also glad the installation instructions were clear. Thank you!
Keter
Reply from Keter
Hey Shian,
We're happy to hear that you consistently enjoy our goods! Thank you for your continued support; we appreciate it a lot.
Keter
Have purchased Keter Sheds in the past…
Have purchased Keter Sheds in the past , purchased the Cortina Line in Graphite the design and look could not be better!
24 March 2026
Unprompted review
Reply from Keter
Hi Phil,
We're happy to hear that you are pleased with the Cortina Line shed in Graphite! The design and look are something we take pride in, and we appreciate your positive feedback.
Thank you
Keter
Poor quality and filmsy products
I honestly don't know how this company is rated so highly... ordered a 6×6 shed and it's awful! The material is so poor quality and flimsy, it's even blown over and disassembled twice. I don't regret much in life but purchasing a Keter shed is one of my biggest regrets. Waste of money.
1 April 2026
Unprompted review
Reply from Keter
Hi Kirsy,
We’re very sorry to hear about your experience with your shed and the issues you’ve encountered. This is certainly not the standard we aim for.
Please email us at ceuk@keter.com with your order number and proof of purchase, and our team will be happy to assist you further.
Thank you
Keter
Great storage item
Arrive on the correct date, easy purchase, item as expected. Easy to put together. Efficient company. Just what I needed.
25 March 2026
Reply from Keter
Hey Clare,
We appreciate you mentioning the easy purchase and timely delivery! We're happy to hear that the item met your expectations and was easy to assemble.
Thank you
Keter
Bad experience
So it arrives damaged. Now having to wait for replacement and they expect me to now have to book slot at tip and drive to dispose of the damaged part. Useless customer services
30 March 2026
Unprompted review
Reply from Keter
Hello,
Thank you for your email, and I’m sorry to hear about the inconvenience you’ve experienced with your order and the damaged item. We understand how frustrating this must be, especially with the additional steps required for disposal.
To ensure your case is handled as quickly and effectively as possible, please contact our escalation team at ceuk@keter.com. They will be able to review your situation in detail and work towards a suitable resolution.
Thank you
Keter
Good product easy to assemble.
25 March 2026
Reply from Keter
Hey Mr Iype Abraham,
We're happy to hear that the product was easy to assemble. Thank you for your positive feedback; we appreciate it.
Keter
Good job..
very easy to use the web sit, ordered the storage/seat, arrived when they said, all good....
31 March 2026
Reply from Keter
Hey Barrie,
We're happy the website was easy to use, your storage/seat arrived on time, and everything is satisfactory. Thank you for your positive feedback!
Keter
Reply from Keter
Hey Amanda Anderson,
We're glad you had such a great experience and that the delivery went smoothly! Thank you for your positive feedback; we appreciate it.
Keter
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