KES Lighting & Home Reviews 

I recently purchased five of the Elstead Provence lights from Kes Lighting. Including lightbulbs the total amount came to £450. Upon opening the products I was flabbergasted to see that they look nothing like the 'aged brass' they're advertised as on the web site! This is in fact a misleading representation of the product and false advertising. To add insult to injury, I was required by Kes lighting to pay for the return of the goods and was quoted by UPS an amount of £60. I also had issues with the online ordering process (a clunky web site) processed my order twice which charged my card two amounts of £450. Exercise caution when ordering from this company.

I'm undertaking a major renovation project on a large mixed use property of which lighting is a large part. I found KES pricing to be competative and customer service - particularly when it come to be anticipated dispatch & delivery dates, accurate.

Awful company. Zero customer service, emails will go unanswered for weeks and you have to constantly chase. Received damaged lights, wanted to return and they made life as difficult as possible for me to return the lights. No proper process, didn't want to give a return address. Avoid this company at all costs. Unbelievable.

Really unhappy with the KES customer service. Expensive magnified mirror with a light in it. Our electrician tried three different ways of powering it but none work. When we contacted KES they replied to say that we could return it but that if they can make it work, we will have to come to Warwickshire to pick it up. Really unhelpful.

Great products at competitive prices. Would be 5 stars however one light arrived faulty and it took a while to receive the replacement which held the electrician up. Will be using again for more lights!

Well what can I say, great prices, easy website to browse, great delivery through DPD and fantastic lights delivered in tact and looking great now they are up.
Did scandi style bathroom and as I have two light fittings needed a very plain, smart looking light fitting that took a bulb (had enough of led light fittings that just didn’t last and was costly to replace) I found my perfect lights and chose the Astro Sabina Bathroom Ceiling Light in Polished Chrome, they look perfect and so stylish, I love them and they’ve just finished off the bathroom perfectly.
Thank you to Kes lighting for a great service. I will be using this company again when I’m looking for my perfect light fitting.
Many thanks a very satisfied customer.

Bought 2x expensive outdoor lights from this place a while ago. Noticed a small piece/detail was missing from one of the lights. So asked for one to be sent out in the post. Only to be told because 12 months had passed they wouldn't help. Very disappointing, I now have one light looking different to the other. Not good service at all and I highly doubt they reached out to the supplier. The light fitting is still for sale on their website and they have plenty of stock

Fantastic value. Super helpful personal service. Such a treat to speak to a knowledgeable person rather than a bot. Irvin and Mitzi lights was beautiful and look amazing.

I returned the goods in person on 23 April.

I chased for my part-exchange and refund and was advised on 29 April that the returns team had been on annual leave and they had a backlog to work through.

Chased again on 2 May, the part-exchange got actioned, but no mention or initiation of my refund.

Chased again 5 May and was told it would be processed asap.

On 9 May told it could take up to another 10 working days.

On 20 May I was told it would be processed by midday.

Now I'm being ignored.

The lights are nice and competitively priced if you're lucky enough to have no issue, but god help you if you need a refund.

Sales Order 200087024. I ordered two items on 28/3. Postage of £13.99 was calculated at time of order and paid. I then received an email on 31/3 stating that I had ordered more than one item and postage is only calculated for one box on their website and would have to pay a further £13.99!!!!! So in total I paid £27.98 for postage (Northern Ireland). I received the items on the 12/4. Unfortunately due to human error we misread the dimensions of the ceiling chandelier and had to return at our own expense. The charge for return/signed delivery was £7.80. They received items back on the 30/4. We received an email from Sharna Parker on 2/5 stating that the returns team would check over the returned product and would be passed to the accounts department for refund back to the original payment method. I have wrote several emails since asking about the refund and was told by Ms Parker that she only works Monday, Tuesday & Friday!!!! I received another email on 20/5 asking for bank details for refund to be applied. Again at the bottom of email she states she only works Monday, Tuesday & Friday!!!!!! I was clearly told it would be pasted to their Accounts Department for refund on 2/5 to original payment method but I responded to her request within the hour about bank details and asked for confirmation that this would be passed for refund immediately as she does not return to work again to this Friday. I totally understand we were at fault re dimensions but when we were initially charged for postage at £13.99 and then to ask for another £13.99 which I paid without question only to find out postage for two items could’ve cost us only £15.60!!!!! (We are part of the UK) but to wait this long on our refund is an an absolute disgrace. There’s no dispute that their stock is beautiful but their customer service is extremely poor. Would not recommend.

Ordered a tall lamp which was manufactured incorrectly and would not screw together, had one response from the company asking for photos which I supplied then Silence, had to go through American Express for a refund then take the junk they supplied to the tip.

I write this review with a heavy heart as I do not want to appear negative, however, the experience I have received from this company has been absolutely shocking. I have literally spent thousands of pounds with them over the last few months and was impressed with the lights, unfortunately the issue is with the after care service and their inability to resolve an issue. after receiving a light (which was a pair and the first one has been installed) to find the second light had missing parts so cannot be fitted. I have contacted the company by phone and email on a weekly basis to be told very politely this is unacceptable and they are doing their best to sort it, yet, despite this 3 months later I still do not have a light that can be fitted so is unfit for purpose and have no idea when this will be resolved. I have wires hanging outside the front of my beautiful home but no light. Having been told the parts would be arriving I have arranged for the electrician to come back only for the parts not to arrive and it has cost me the electrician fee. When speaking to the sales team and the customer service team they just keep apologising but nothing happens and the weeks go on!!!!! I have asked for this light to be returned and a fully functioning light to be sent in its place but apparently this is not an option despite the company advertising free returns if your not entirely happy with the product. This is such a shame but I really am at my wits end, these were not cheap lights, however beautiful they may be it is no good if it can't be fitted

Order number: 200086806

Still waiting on a refund of £892.80 having initiated a return with them at the end of March (which did not get approved until 2 weeks later) and returned the items (brand new and unopened) 4 weeks ago (17th April). We have been calling weekly to find out when the refund will be issued but keep getting excuses. Still waiting for the refund as of today.... Although they have good products we unfortunately won't be using this company ago due to the terrible customer service and their slowness to process our return and reply to messages.

Order #200089938 I was recommended to order some lights by my client as I am an electrician and I was very impressed with the lighting and I would like to say the experience was good and I will recommend to my future clients too. Thank-You

Very poor customer service who are not interested in solving issues but taking your money and making all sorts of excuses on how it's my fault that the item is defective. I bought a chandelier for almost £1000, when installing it, one of the wires snapped in 2 different places (clearly the wire was weak and faulty). My electrician managed to solder it however the string could not be adjusted to the desired height as the solder was too thick to pass through a small hole. I contacted KES straight away who then offered to send a new wire for me to ask the electrician that i would have to pay for to put in a new wire. I explained that the light comes as one piece, the wires are encased in housing that is sealed in the factory and that I will not be asking my sparky to perform a task that he is nit qualified to do. I should receive a new light. KES then started to blame me for not checking the wires prior to install and that i had now voided the warranty. In essence they had no interest in exchanging for a new light. I contacted my credit card company who refunded me all of the money and did not pay KES as their initial reply to the credit card company did not answer the questions they asked and then they refused to answer the credit card company. This just highlights their attitude. KES will of course deny all this but the fact that the credit card company refused funds to KES says it all!

Happy with my purchases thx

Fast service nice product

Light arrived on time, very well packaged and as described. Lovely product

Lamp arrived in good time. Orientation of the ceiling mounting bezel not exactly square and no way of altering it. Would be good to have been able to buy lamp bulbs to match the unit on the same site.

Even though the item we wanted was not available after paying for it there was a no issue refund and excellent communication via email