Fantastic customer service from Kent and Stowe when my spade broke. Really helpful lady on the end of the phone. Vouchers issued immediately for a replacement. Unfortunately, the courier they use to... See more
Company replied
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Review summary
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A replacement pair of new garden shears were made available and shipped to my home promptly and without quibble after providing images of the existing pair which were under guarantee. Hugely impress... See more
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We bought the capability spade after my partner broke our border spade doing heavy digging in the garden. He loves the capability spade, which is very strong and we think it's excellent value. It is a... See more
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I love the digging spade but it split and after contacting Kent & Stowe I had a very positive experience and a replacement arrived within 48 hours. I was given gift vouchers for the cost and postag... See more
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Company details
Written by the company
At Kent & Stowe, we believe that exceptional garden tools can create extraordinary things. Our commitment to extraordinary design is evident in every product we create, ensuring that each tool performs brilliantly but is also a beautiful addition to your garden shed. Inspired by the timeless beauty and craftsmanship of British gardening heritage, our tools are designed to meet the needs of today’s gardeners while honouring the expertise of generations past. Each Kent & Stowe tool is crafted with precision, using superior materials to ensure durability, comfort, and performance. From hand-forged stainless steel spades to ergonomically designed secateurs our range of tools are thoughtfully created to make gardening a pleasure. We take pride in our commitment to sustainability and our dedication to supporting gardeners of all skill levels. With Kent & Stowe, you’ll find tools that are not just practical, but a joy to use. With the right tools, extraordinary things are possible.
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4.6
Excellent
429 reviews
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Absolute chaos trying to buy a pair of…
Absolute chaos trying to buy a pair of grass trimmers. Arrived with one stolen by Evri and had to wait ages for missing/stolen item to arrive. I hate Evri and they should stop using them! Have you not seen the Panorama program a few years ago about them being bone idle and auctioning off undelivered items in Birmingham?
20 May 2026
Reply from Kent & Stowe
Hello,
Thank you for your review. We are sorry that your order was affected by delivery issues.
We discussed this with you directly at the time and arranged replacement items to resolve the matter. We also refunded the delivery charge in recognition of the inconvenience caused. Whilst we would not expect customers to experience the difficulties you encountered, we worked to ensure your order was successfully fulfilled and that the issue was resolved.
We appreciate your feedback and regret the frustration caused by these delivery problems.
Thanks,
The K&S Team
I love my new garden tools
I love my new garden tools. Excellent quality. Kent and stowe is my go to place for tools from now on.
24 April 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We are so happy to hear you love your new garden tools and appreciate your kind words about their quality. We are glad to be your preferred choice!
Thanks,
The K&S Team
Easy to order
Easy to order, product was excellent and the delivery swift. All at a reasonable price.
12 August 2026
Reply from Kent & Stowe
Hello,
We're so happy to hear you found our ordering process easy, enjoyed the product, and appreciated our swift delivery and reasonable pricing.
Thank you for your wonderful feedback!
Thanks,
The K&S Team
excellent service.
11 August 2026
Reply from Kent & Stowe
Hello,
Thank you for your 5-star review. We're delighted to hear that you received excellent service. Your feedback means a great deal to the team, and we appreciate you taking the time to share your experience with Kent & Stowe.
Thanks,
The K&S Team
Well packaged
Well packaged, quick dispatch.
Quality garden shears- I’m enjoying using them.
10 August 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear that your order was well-packaged and despatched quickly. We're especially happy you're enjoying your quality garden shears!
Thanks,
The K&S Team
Excellent customer service
Excellent customer service. Replaced my faulty product promptly
3 August 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear that our customer service was excellent and that your replacement product was sent out promptly. We appreciate you sharing your positive experience with us.
Thanks,
The K&S Team
Very good digging fork
Very good digging fork. Feels really sturdy and great in the hand. Love the wood finish. Feels like it’ll last me a lifetime. Massively long warranty is an indicator of the manufacturer’s confidence in their product
10 August 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We're so happy to hear that you're pleased with the sturdiness and feel of your new digging fork, and that you appreciate the wood finish.
We design our tools to last, and it's fantastic to know you feel the same way.
Thanks,
The K&S Team
Exactly what I was hoping for
Exactly what I was hoping for, great volume, rose works nicely
31 July 2026
Reply from Kent & Stowe
Hello,
We're so happy to hear that our 9l Long Reach Watering Can met your expectations.
We appreciate your positive feedback.
Thanks,
The K&S Team
Prestige Garden Tools.
A no nonsense Website that is easy to navigate and order from.
Delivery is as fast as anyone else.
Products are excellent definitely in the top tier. Ordered the kids garden tools these are exact miniatures of the full size products, the quality is exceptional. I will continue to purchase from Kent & Stowe.
29 July 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We are so happy to hear that you find our website easy to use and that our delivery met your expectations.
It's fantastic to know you appreciate the quality of our products, especially the kids' garden tools. We look forward to your continued custom!
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
We're so happy to hear that our service was helpful and met your expectations! We truly appreciate your kind words.
Thanks,
The K&S Team
After initial purchase was faulty…
After initial purchase was faulty contact with the company resulted in quick replacement No quibble.
6 August 2026
Reply from Kent & Stowe
Hello,
We're so glad to hear that our quick replacement service met your expectations and resolved the issue promptly. Your satisfaction is very important to us.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
We truly appreciate your kind words and are delighted to know you had a great experience with us. Thank you for your positive feedback!
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
We're truly pleased to hear that we could resolve the issue for you efficiently and without any hassle. Your positive feedback is greatly appreciated.
Thanks,
The K&S Team
The tools are excellent and the quality…
The tools are excellent and the quality is superb and looking forward to buying more in the future.
3 August 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We are so pleased to hear that you find our tools excellent and of superb quality. We look forward to serving you again in the future!
Thanks,
The K&S Team
A fast response to my faulty watering…
A fast response to my faulty watering can. Vouchers to cover buying a new watering can and postage given. Reordered, vouchers used and an additional £1.45 paid. Very happy with replacement thank you. Having worked in customer services myself, the extra money I paid was fine, but meant you got 4 stars and not 5.
31 July 2026
Reply from Kent & Stowe
Hello,
We truly appreciate you taking the time to share your positive experience with us. We're so pleased to hear that our team responded quickly to resolve the issue with your watering can and that you are happy with the replacement. We understand your feedback regarding the additional payment, and we value your honesty. Your insights are incredibly helpful as we continuously work to improve our service for everyone. Thank you for your understanding.
Thanks,
The K&S Team
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us such a wonderful review! We're so pleased to hear that your order arrived quickly and was well-packaged. It's fantastic to know you find our tools sturdy.
Thanks,
The K&S Team
Customer service was outstanding when I…
Customer service was outstanding when I had a problem with there product. Wish all organisations ran there customer service like them
30 July 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear that our customer service team provided you with outstanding assistance. We strive to ensure every customer has a positive experience, and your kind words truly motivate us.
Thanks,
The K&S Team
Traditional Watering Can
Traditional Watering Can. Great quality. Looks good in the garden. Delivered promptly
23 July 2026
Reply from Kent & Stowe
Hello,
Thank you for your wonderful review! We're so pleased to hear you're happy with the quality of your Forest Green Metal Watering Can and that it looks great in your garden. We also appreciate you mentioning the prompt delivery.
Thanks,
The K&S Team
A One Stop Shop for all Gardening Equipment
The agent I spoke with when wishing to return the watering can with ordering the wrong size did not explain the £5.00 charge clearly. I was advised it was for making an error when the charge was for the return postage. However, the representative I spoke with yesterday 11 August 2026 concerning the refund was very helpful in organising the refund.
Thank you
30 July 2026
Reply from Kent & Stowe
Hello,
We appreciate you taking the time to share your feedback regarding your recent experience with us. We are sorry to hear there was some initial confusion regarding the return charge for the watering can. We aim for complete clarity in all our communications, and we regret that this was not your experience on that occasion.
We are, however, very pleased to learn that the representative you spoke with yesterday was helpful in resolving the refund for you. We value your business and are always working to improve our service.
Thanks,
The K&S Team
Let down by delivery agent
K&S Customer Service would get five stars. However, the company is let down by its choice of Evri as its delivery service, hence the overall three stars. However the initial delivery, "mislaid" by Evri was promptly replaced and is of excellent quality.
29 July 2026
Reply from Kent & Stowe
Hello,
Thank you for taking the time to leave us a review.
We truly appreciate your kind words about our customer service and the quality of our product.
We understand your frustration regarding the delivery experience with Evri, and we are actively looking into ways to improve our delivery partnerships to prevent such issues in the future. We are glad we could promptly resolve the initial delivery problem for you.
Thanks,
The K&S Team
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