keithmichaels plc Reviews 

2,106
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making it very easy to arrange and manage policies for modified or specialist vehicles without any stress. Many people also appreciate the competitive prices, clear communication, and fast, efficient service provided by dedicated account managers who handle every requirement smoothly and professionally. Consumers often mention that their ongoing relationships with consultants result in dependable continuity and steadfast support over many years of coverage. Though some customers noted that specialized insurance policies and broker services can sometimes involve higher costs or additional premiums compared to standard market alternatives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when discussing specific needs... See more

Service

Reviewers highlight positive aspects of service, describing the team as efficient, responsive, and a true... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive renewal rates and... See more

Customer service

Clients share positive opinions on customer service, highlighting how easy it is to speak directly with real... See more

Response time

Customers consistently note positive experiences with response_time, highlighting efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more


Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,106)

211 reviews in the last 12 months

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Rated 5 out of 5 stars

Top quality insurance broker

I’ve been insured through Keith Michaels for longer than I can remember… honestly, it must be getting on for 15-20 years now. Whether it’s Gary, Olivia or Joshua you’re dealing with, or whether the car is a modified Subaru Impreza, Porsche GT3, diesel BMW or a 27 year old Mazda MX5… the service is always seamless, everything you’d hope your own insurance company would be - if you ran one! But don’t take my word for it, find out for yourselves. And if they’re not the cheapest quote - ask why, and be prepared to be educated. When I crashed the GT3, the service from KM was impeccable. The car was repaired to a better-than-pre-accident condition and at a garage of my choosing, all because Gary @ KM opted for the right underwriter up front. That’s service you can count on. If you want quality opt for Keith Michaels. If you want cheap, go elsewhere.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Best insurance company ever

Best insurance company ever. Been with keith micheals for over 6 years and dont plan on ever changing! Big thanks to Olivia and Gary they both have always helped me out whenever I've needed it. Thanks to the whole of keith micheals firm.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Thanks for Insuring my Subaru

Once again I had an excellent experience with Keith Michael Insurance Broker, thanks to Miss Olivia. She was highly professional, knowledgeable, and attentive throughout the process, making everything smooth and stress-free. I truly appreciate her outstanding service and highly recommend this company.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Top Marks Olivia.

I own a Ford focus 2016 st3,and last October 2024, I had a Maxton body kit fitted to my car. When I got home I rang Swift ,who I was insured with then,to notify them to keep legal,and to my disbelief I was told they could no longer insure me,unless I took the body kit off my vehicle,they said my cover would be cancelled within a couple of days. So in October last year 2024,I telephoned Keith Michaels insurance provider,who are at Central House,1-15 Central road,Worcester Park,Surrey,KT4 9EG,tel,0208 329 1150, my call was answered by a Sales Consultant,who's name was Olivia.i explained the situation to her,and she was so kind & told me not to worry. Olivia took my details & gave me a very reasonable quote for a Years Comprehensive to cover my vehicle ,including the body kit,with no issues. Obviously I went ahead and Olivia,was so great to deal with and I was extremely grateful to this company. Then on Monday 22nd October this year 2025,I sent Olivia an Email to ask about my renewal which was getting nearer,and I asked about if I had a Maxton bonnet extension fitted and Paintmodz eyelids,would I still be covered with Keith Michaels, for my vehicle. The following day Olivia replied to my Email,and said it would not be a problem if I went ahead with these parts,and also at no extra cost to my insurance cover,well I was so pleased at being told this. I then spoke to Olivia on the phone ,I was so pleased to be dealing with a person who was extremely helpful,thorough and dependable.,as she was last October aswell. Olivia gave me a quote for this next Years cover,and she had even managed to get the cover down lower than last years cover.I obviously have taken the quote,and taken another years car Insurance cover out ,with Olivia. She said she would post to me the paperwork to be signed & returned. Within a day from me talking to Olivia on the phone,my paperwork arrived. I have nothing but praise for Olivia,she is a valuable Sales Consultant to this brilliant insurance company. She listens ,is thorough, and so helpful & professional at what she does. Thank you Olivia ,for giving me peace of mind for another Years Car Insurance Cover. Many Thanks from John Ford

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Insurance for non uk residents with car in UK

I live outside the uk but need a car in the UK garaged at my father’s residence for frequent visits. The team at Keith Michaels have been professional and efficient in finding insurance and answering my many questions with great patience.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company and staff

Efficient and very helpful, good communication, I've been a customer for over 5 years and am not thinking of changing anytime soon, highly recommend.

15 September 2025
Unprompted review
Rated 1 out of 5 stars

International license not accepted

You guys do advertising that you accept temporary insurance for international drivers. I've hold my brazilian drive license for 8 years now and I'm 4 months in the country under the allowed 1 year permission to drive in the country and you refused to get a quote.
Please at least stop the advertising.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience with Keith Michaels. Jeremy Pocock was extremely helpful. Saved me about £800 vs. renewal with Admiral.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Fraser was outstanding

Fraser was outstanding, very efficient and had my policies sorted within the hour for our company fleet. Would highly recommend, Thanks again Fraser.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

I have use Keith Michle for 22 years

I have use Keith Michle for 22 years. I have never had any issues. I never had any problem 2 x Gary working in the place fantastic guys. They always help anytime I want to get hold of them is very easy. Just call and they will answer. thank you I will always stick with you

5 September 2025
Unprompted review

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