Keeta Global Reviews 

Worst exp with keeta . I would recommend please do not order food with KEETA after 12AM their team will not deliver n put blame on us.. bad exp on this twice better to go with other delivery team.. #KEETA# NOT# GOOD#Team keeta please consider

Scamming customers with food producers

I ordered food from one hydrabadi restaurant unfortunately it was not available so I cancelled the order and requested to refund my money back intoy credit card.Customer sales representative said we can't refund in cc but we can in keeta app wallet I said no issues please refund.1 month every week m following up with different different representative it reflects
status refunded successful but if you check in your wallet money is not available.At last I got fed up and left the 42 aed I spent to order food from keeta .
Personally my experience compare to other app is pethatic worst .

Worst delivery ever. We received the food after 1 hour of receiving it from the restaurant. It was cold and smelly. They didnt bother to refund or do anything althought they promised to do that. Horrible disgusting behavior and false promises. On top of that the driver was lying to us, and we could see him roaming around in his motorcycle thru the live tracking service and not delivering the order. Talabat, deliveroo and smiles never did that at all.

We had worst experience today with Keeta Bahrain. Half of the items were missing from my order and they refused to refund money as well. This was my first and last time ordering from them. I had ask to speak to the manager but they didn’t respond to my request.

Worst app ever, one hour waiting for my order witch is letarly 5 minutes away from my location, they did not have a rider to deliver it, unbelievable

Keeta just haked my alansary card for the amount of Aed61 for membership. I canceled my card. This is very disappointing.

The customer service's English is worse than I expected. I was checking an item and was about to apply a coupon, and I didn’t even touch anything — the order got placed automatically. LIKE BRUH WHAT?
My bad luck was that my card was already saved, so the payment went through without any confirmation code.
Then I contacted customer service and asked to cancel. The service agent said they would contact the restaurant for cancellation, and almost immediately said the restaurant refused to cancel. Like… that fast? When did restaurants start refusing instant cancellations like that?
The message was written in very poor English, and honestly it just made the whole thing feel unprofessional.
It was 28 SAR for one shawarma? An average shawarma for 28 SAR? And they didn’t let me cancel the order or get my money back. What even is this?

Keeta customer service is very bad, been waiting for a refund and they ignore me. Asked to speak to the manager and was refused. Use talabat instead.

Keeta food delivery app here in Saudi misleads customers by offering fake really tempting discount vouchers worth 100s$ if you get them new customers thru their so called referral program and when you get them what they want and the new customer process thier first order both parties will be awarded by valuable discount vouchers and one gets talked into this kind of malpractice as it seems simple and with things working out initially till the voucher entitlement is done you're so far satisfied but the crooked, misleading and unprofessional on another level shady side of theirs beings to unfold when the customer who got them the new client tries to make use of one of these vouchers in his food or grocery order no matter what one does making sure their parameters and slas are met and inline with all the stated terms and conditions a message pops up with utter nonsense which absolutely makes no sense stating the discount can't be processed in this order and will show you super exaggerated price of the order you just made way over the initial price of a certain meal or grocery product that you are trying to buy of of their app...
Cherry on top of the cake unveils it self when you try to reach out to the help desk executives, you would be totally bamboozled to realize that they are not even replying you on the subject matter at hands just random gibberish which clearly indicates they have got no ideas on why this app behaves in such a way and the customer is suffering due to this, in the end automated message pops up your issue has been escalated and will be resolved soon (in another life time that is, today is day 4 on complaints but no resolution so far), just watch out y'all don't let these crooks scam you in this manner just for the sake of new client acquisition.

Very bad.
Bad service quality.
Overall not a competitor for talabat and other proper working apps

Bad customer service. Order is late. food is cold.
No way to contact the support

Terrible app it’s a scam and they said 50% of your first order once you place the order they take the whole amount leaving you clueless and frustrated, they have customer support but they refuse to cancel the order and refund and just blame it on the merchant which is so unprofessional and honestly annoying I will never use it recommend this app and I will make sure the whole world knows what frauds they are!

Don’t use this app unless you want to be scammed

Bad experience

Cancelled order after 1.30 hours after confirming the order

The worst company and customer service ever. The payment should be done before receiving the food to confirm the order, the order received was missing 12 shawarma’s and 4 Pepsi, the driver doesn’t have any information about the total amount or even what does the order include!!! He easily replied that we only deliver !!! I asked him to take back the order because the order is missing and he agreed to follow up with the company and get back to me. Later-then, he is not answering my call and even after contacting the customer service they were asking me to send them a picture to prove the missing items!! In my case, the driver took the order back so how will I send them a picture?! Now.. I didn’t receive the order at all and I also lost my money. Will never deal with them again. I even made a case against them.

The driver have very very bad behavior .
The driver don't have manners

Always items delivered missing, you submit request with proof no refund is made afterwards once you contact them, they only apologize.

Unresponsive to never received order complaints, unlike Uber Eats. Won’t refund your money and instead cite they are being regulatory compliant.

Very worst service not deliver on timing, delivery time keeps on changing every minute. I had bad experience never order again with this firm again