Keen Gardener Reviews 

Happy with the products and service from Keen Gardener despite a minor issue/confusion with my order. When informed of the issue Wendy Shepherd responded and acted immediately to resolve it and did so in less than 24 hours. Great service.

Overall really awful experience. It took over two weeks for the item to arrive despite it saying it would delivery within 7 days.

Then the item had numerous wood knot holes in the item, affecting the integrity of the wood, i understand its a natural product and one or two small ones is fine- but these pieces should be removed by QC. if i saw this in person i wouldn't have bought it. the customer service was shocking, zero care, sympathy or actually support for a shoddy service. took over two weeks to hear anything really. and at the end of the day they offered a resend one part out but it was too late for that to be of any use, and they refused any form of partial refund. STAY AWAY if you don't want to waste you time talking to useless companies and misleading product quality. also just really confusing who i was supposed to talk to and how to contact them properly.

The item I ordered haven’t arrived after 10 days so I sent an email and Wendy answered me very promptly. She found that my item had gone missing in transit so ordered another one. Excellent service. Just waiting for my item now

Very disappointed with my experience. I placed an order for a raised planter (Order #KG-1301070611) 11 days ago, and it still hasn’t been delivered. I’ve also received no updates or communication from Keen Gardener regarding the status of my order.

The lack of transparency and customer service is frustrating and concerning. At this point, I’m starting to question whether this company is reliable, and I may need to contact my card provider if the issue isn’t resolved promptly.

I would strongly advise others to be cautious when ordering.

Love the product, good value, didn't wait to use it.

I had ordered a three seat bench cover Ultimate Protectctor Catalogue Number: U610G on the 16th September.
Had no correspondence or delivery times from the company having taken my £39.00 via a credit card.
Had phoned them on the 22nd September asking what had happened and told it was with Sixty Stores Ltd and could not help. Have sent numerous emails to Keen Gardener which were returned and then Sixty Stores Ltd with no reply to my request for the goods or a refund if they have not got the bench cover in stock.
It is now the first October and still nothing from this company apart from the fact that they have taken my monies by credit card. As an OAP I cannot just throw away the £39.00 and order from a more reliable company.
Sixty Stores Ltd have now reimbursed my monies so will have to search for another company for the same product 8.10.2025

Faulty product recieved and no response from customer service. I have already emailed weeks ago about the faulty product and have not recieved a response as stated on the returns policy within 48 hours excluding weekends.
I have tried to 'phone on numerous occasions and have never got through to speak to anyone. I have also left a voice message but no one has called back.
Please contact me about the faulty fountain, invoice no: 529264

Appalling quality and appallinh subsequent customer service. We had only had these bushes a mere matter of days when one of the balls completely snapped off at the 'natural' trunk, but because Storm Darragh had occurred, you feel justified & have completely washed your hands of it. Where I live was not hit harshly by the storm and both bushes were sheltered, and yet one bush snapped completely off. The pots in which they were placed are heavily weighted down & were still standing. The bush alas did not fare as well. For a bush designed for outside and supposedly weatherproof, to not survive even for a few days is disgraceful. Our previous bushes that we'd had in the same position, for years had survived every kind of weather condition, rain, hail, windstorms, extreme heat, heavy snow and still stood strong. We only changed them as they were starting to lose their leaves and not look as aesthetically pleasing as they once did. Very disappointing all round. Would never use nor recommend this company again.

Sadly, the Greenhouse came with broken parts and missing pieces, which, once reported resulted in a delay over a month of awaiting very slow couriers to deliver replacement parts during a storm and a poor build as a result was the outcome.

We await customer services to apply a gesture to recompense these losses should they choose to.

R Charles

Very good customer service - helped with a parcel that had been misdelivered. Very good price for my goods. Thank you.

The Recent purchase of a PALRAM-CANOPIA shed went without a hitch. Attempts as assembly were difficult, to say the least. I contacted the company for advice. An offer of collection and credit was refused, as I wanted to keep the product, so they offered to send one of their staff (Andy, a real gem). Success! Eventually.

This is a highly efficient, friendly, customer focused, company that I would not hesitate to use again, and highly recommend to anyone buying from their vast product range.

NB Assembly of this product can be difficult, I personally recommend it to be based on a flat, paved, surface. Take notice of all the tool requirements, and follow the instructions to the letter.

Ordered an item on website, entered the product code which showed a different item on manufacturers website. Emailed Keen Gardener to double check item image was correct who 'gas lit me' and said they had the right image on website.... Wasn't overly surprised when wrong item arrived. Very poor customer service and lazy staff.

I've placed 2 or 3 orders with this company recently and got some serious bargains on a few gardening tools and equipment.

Delivery was swift which is always appreciated. There was a very slight issue with one item which I phoned up to discuss with them, didn't have to wait more than 2 minutes to get someone on the end of the line and they patiently talked me through it. The issue was due to my own lack of knowledge regarding the product in question. Will definitely use again, some of the bargain prices on well-loved garden tool brands, are unbeatable!

Very bad customer service
Had a broken table top heater delivered
Sent it back no reply or acknowledgement
Only from DHL the company received it
Cannot get to speak to anyone on phone
When I try to email four times in their email address they advise it comes back as not returned not correct email address !!

Poor. My elderly mother bought outdoor table and chairs. The chairs absorb water after it's rained and they take AGES to dry out. Not ideal in this country! Wrote email to complain. Rubbish response saying we have to purchase a cover! Wrote subsequent emails to which they have all been ignored. Avoid!!

Nothing wrong with the goods ordered but customer service stinks. Wagon delivery driver took two walls out (due to ignoring explicit delivery instructions) and neither this company nor the haulage company will accept responsibility, more or less accusing us of lying and providing fake photographic evidence. Not even a penny of compensation offered on two stone walls which will be very expensive to repair.

AVOID buying from this company unless it is a bank holiday or other special occasion, sadly I bought an outdoor set a few days before a bank holiday and the price plummeted £300 over the bank holiday weekend. The company refused to match the lower price or provide any sort of compensation. I wouldn't want this to happen to anyone else so I'd only purchase during the holiday time when they have sales on. Also, they make their prices look like they're already on sale but in reality they can drop them further so beware of this too!

Ordered 4 Hartman Berkley chairs from Keengardener. Price and service were excellent.

Well, I'm ashamed 😔 to admit that I thought the company was a scam!!! I received my delivery of 2 x hartman Berkeley chairs in antique grey for a total of £106.66 today. Other sites were selling at between £111 to £135 per chair.
I'm delighted with the quality, fabulous price and prompt delivery. Oh, and I didn't realise that they came with cushions....absolute star buy.
I will definitely use the company again. And I highly recommend them for the competitive prices and prompt delivery.

Bought some shelves for my Plaram Shed. Hassle free and a good price.