KC Autos Accident Repair Centres Ltd Reviews 

2,673
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful team for providing prompt communication and keeping them fully updated throughout the entire vehicle repair process. Consumers are especially happy with the welcoming staff and the exceptional standard of fixes, noting that cars look brand new upon return and are thoroughly cleaned. However, some customers also noted disappointing issues regarding the overall quality and execution of the repair work. A small group of reviewers explicitly mentioned experiencing frustrating problems such as unaddressed body dents, missing screws, or damaged components following the completed service.

What people talk about most

Service

Clients share positive opinions on service, noting that staff are extremely polite, helpful, and... See more

Staff

Reviewers highlight positive aspects of staff, describing them as true professionals who consistently go... See more

Quality

Consumers find quality to be exceptional, with vehicles returned looking brand new and in immaculate... See more

Customer service

Customers had positive experiences with customer service, consistently highlighting great communication and... See more

Product

Users describe ambiguous interactions with product, noting that cars often look brand new and in perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from everyone at KC Autos, Winsford. They picked my car up from the hire car centre and dropped it back there on completion of accident damage repair looking brand new. A stress free... See more

Company replied

Rated 5 out of 5 stars

First class service from KC autos Knowsley. Car returned in perfect condition but the best thing was the customer service. Nothing was too much and the guy who answers the queries is 10/10. I had a co... See more

Company replied

Rated 5 out of 5 stars

Really good communication at all times, always polite and dealt with any issues I had even things like ringing the hire car company as they weren’t answering to me. Also car looks amazing, would hopef... See more

Company replied

Rated 5 out of 5 stars

Got my car back last week after a collision with a lorry, which of course was a very stressful occurrence! The guys at the garage kept me up to date which just made it a lot more personal despite it... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Dent Removal Service
  3. Auto Repair Shop

Written by the company

KC Autos is a trusted name in UK accident repair, proudly serving drivers and insurers across northwest England. With a strong focus on quality, safety, and service, we deliver expert vehicle repairs using the latest technology and hold several prestige vehicle manufacturer approvals, enabling structural steel and aluminium repairs. Our dedicated team is committed to providing a seamless customer experience—from first contact to vehicle handover—ensuring your car is repaired to the highest standards with minimal disruption. At KC Autos, your satisfaction is our priority.

Lifetime workmanship guarantee

Take a look at this benefit!

Take a look at this benefit!
Our workmanship comes with a lifetime gaurantee, and we aim to deliver total satisfaction to our customers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,673)

406 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Quick and efficient service kept up to date with progress of repair excellent customer service.

19 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you found our service quick and efficient, and that you were kept well updated throughout your repair.
KC Autos Team

Rated 5 out of 5 stars

Fantastic repair

Fantastic repair. Real quality. Informative customer service. Highly recommend.

28 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for the fantastic review! We’re really pleased you were happy with the quality of the repair and found our team informative throughout. We truly appreciate your recommendation!
The KC Autos Team

Rated 5 out of 5 stars

Great job from start to finish

Great job from start to finish, excellent to deal with.

29 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review!
We’re delighted to hear you were happy with everything from start to finish and found us easy to deal with.
KC Autos Team

Rated 5 out of 5 stars

Perfect service!

Perfect service!. The car looked amazing, just like it had come out of the showroom. Thank you.

25 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re thrilled to hear your car looks showroom perfect and that you were happy with our service.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Accident repair.

Repaired accident damage in a timely manner to a high standard and kept me informed throughout the process.

24 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review!
We’re glad to hear you were happy with the high standard of the repairs and that we kept you informed throughout the process.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

From having the accident

From having the accident, it was quickly sorted by the insurance company for KC Autos Accident Repair Centers Ltd who contact me and to arrange a pickup of the damaged car. I was kept informed by logging into their website the status of repair and was also contacted by phone as well. When they finished the repairs, it was dropped off on time, and it had been valeted. I’m very pleased with their work and quick repair.

16 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the service, from the pickup to the updates and timely drop-off. It’s fantastic to know you’re pleased with the repairs and valet too!
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

I was kept up to date with the progress of the repairs by texts and phone calls.

I was kept up to date with the progress of the repairs to my car, which I knew would be a lengthy process as the parts were difficult to acquire because it is a new car. Simon got in touch by text and phone calls always apologising for the delay, which I knew wasn't their fault and told him so. When I had the car back it looked really good....no bumps, dents, scrapes, a new car again.👍

27 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your wonderful review!
We’re so glad to hear that Simon and the team kept you well updated throughout the process and that you’re happy with how your car looks now. It’s great to know it feels like a new car again!
We really appreciate your kind words.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Very good service and kept me updated…

Very good service and kept me updated on my repair.

24 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your review!
We’re glad you were happy with our service and the updates throughout your repair.
Kind regards,
KC Autos Team

Rated 4 out of 5 stars

The repair to the car was excellent

The repair to the car was excellent, you can't that there was damage. Staff friendly and helpful.

26 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the repair and that the team were friendly and helpful.
KC Autos Team

Rated 5 out of 5 stars

Excellent job completed

Excellent job completed, with staff being really friendly and helpful.

25 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re really pleased to hear you were happy with the job and found our team friendly and helpful.
KC Autos Team

Rated 5 out of 5 stars

Top quality service excellent repair to…

Top quality service excellent repair to my cars bodywork. Picked up on time and then dropped off at my house on time.

23 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your lovely review!
We’re really glad you were happy with the repair and that everything ran smoothly with the collection and delivery. It’s great to hear!
KC Autos Team

Rated 5 out of 5 stars

very happy with my repairs and how…

very happy with my repairs and how quickly I got my car back

17 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the repairs and how quickly you got your car back.
KC Autos Team.

Rated 5 out of 5 stars

Amazing experience and great company

Amazing experience with dealing with this company. They went above and beyond. Would definitely recommend

16 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you so much for your kind words!
We’re really glad you had such a great experience with us – it means a lot to hear that the team went above and beyond for you.
Thanks again for your recommendation!
KC Autos Team.

Rated 5 out of 5 stars

Absolutely lovely experience with these…

Absolutely lovely experience with these guys. Car went in through insurance, plenty of communication from them about updates regarding the works. I also paid privately for some works whilst they had it and had no problem with working on it and definitely exceeded my expectations when the car was returned to me. Car looked brand new! Smashing job and very helpful, kind and respectful staff. Will definitely be using in the future and recommending to others.

2 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your fantastic review!
We’re delighted to hear you had such a positive experience and were happy with both the insurance and additional work carried out. It’s great to know the team kept you well informed and that your car was returned looking like new.
We really appreciate your recommendation and if you ever need us in the future, we are always here to help.
KC Autos Team.

Rated 5 out of 5 stars

Car repair after accident

KC Autos picked my car up after the accident, and repaired my car in a very good time frame
You literally cannot tell that my car was involved in an accident. They have done a great job. I would highly recommend
Thanks

17 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased you were happy with the repair and turnaround time. It’s fantastic to hear your car looks as good as new again.
We truly appreciate your recommendation!.
The KC Autos Team.

Rated 5 out of 5 stars

Good company to use

Someone drove into the back of my car about a month ago and Kc autos was the garage that the insurance company had chosen.great communication from the start.They arranged to collect my car from work and also dropped it off at work 5 days later,superb job done to replace damage you wouldn’t notice anything has happened,and also cleaned inside and out.its like a new car.

23 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great review!
We’re really pleased to hear you were happy with the communication and the collection and delivery service. It’s fantastic to know you’re satisfied with the repair and that your car looks like new again!
We truly appreciate your feedback.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Good customer service

Good customer service. Kept me informed. Excellent repair to my vehicle

20 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great feedback!
We’re glad you were happy with our customer service, updates, and the repair to your vehicle.
Kind regards,
KC Autos Team

Rated 5 out of 5 stars

Thank you for your work done on my van…

Thank you for your work done on my van and keeping me informed on the progress

19 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your kind review!
We’re pleased to hear you were happy with the work on your van and the updates throughout.
KC Autos Team

Rated 5 out of 5 stars

Communication excellent

Communication excellent. Updated every step of the way

19 March 2026
KC Autos Accident Repair Centres Ltd logo

Reply from KC Autos Accident Repair Centres Ltd

Thank you for your great feedback!
We’re glad to hear you were kept well informed throughout and appreciated our communication.
KC Autos Team.

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