Kawaiies Reviews 

Very helpful and provided the information needed.

The selection is great and always fun to browse through, and when I reached out about an issue the reply was quick and professional.

I would give a zero but this site will not let me. I never received my ordered items and I have not been able to reach a human to get resolution from Kawaiies to resolve this. Apparently they have decided they are keeping the money I paid for items I never received. I have not heard from them since 11/2 and the item lost tracking late October. This is the first time I have purchased from them and with the way the customer service has handled this it will be my last. I am out $57.30 USD and very disappointed. Horrible customer service and NO phone number to call. Only an email that no one seems to check. Total nightmare.

Had some trouble with the payment, but we were able to find a way to make an order with them. Customer support was really friendly and quick with responding, my order arrived a few days ago and I couldn't be more happy!

If I could give no stars then I would. Guess it wasnt 100% their fault that courier didn't deliver my order but lack of customer service from them in resolving it has stopped me from ordering again. Is a shame as my daughter wants so much off their website but can't risk loss of order/money. Think twice before ordering from them.

80% of the time or more their stuff is “on sale” to try and get you to buy more which is scummy and honestly they’re expensive for what you can get on other websites which are identical. However their plushies are quite nice if you have some extra money. Just do your research on other websites first.

the products are soooo good so perfect for gifts or for personal comfort i love it but they could do a bit better on the transport way but still a solid experience that i would love to have again

The items arrived together with no damage and arrived in a short time from ordering. The only problem? i found was the doughnut on the stirring stick with my mug is a little loose, the white part that is frosting? Easy enough to fix with some glue. I love the plushie and cup i ordered and plan to get more things in the future.

Overall a fantastic experience, I had a question which was answered very quickly in a very friendly manner. After an issue with our courier who misdelivered my package the team very quickly resolved the issue and I retrieved my parcel.
Kawaiies Rock

Excellent quality, good website and posting abroad less than two weeks.

This Capybara plushie, stuffed animal is so cute. It's very velvety soft and the perfect combination of squishy and quality. It's a perfect plush. I even bought a second one.

The care and attention that goes into the creation of your plushies is amazing, as is the service you get before and after your purchase. Absolutely worth it.

Poor customer service
The Large Pastel Waterproof Backpack Handbag initially was good but a front zip broke after about 12 wks. I emailed hoping for a replacement as I would class this as faulty goods after such a short time. The only thing they offered to do was a 30.% Discount off a new order They ignored any other email I sent to follow up! Shame their customer service has let them down and put me off further orders

Lovely products, my daughters are delighted with them.

People in the company are so sweet and nice! They really helped me when I got scared for my package and the plushie is amazing would recommend order smth from them!

I’ve ordered three sets of bedding from Kawaiies and they’re also so cute and excellent quality. The customer service team are really responsive and helpful with queries too!

I spent $70 on a hoodie that appealed to me which was supposed to be "oversized", went with XXL and it's not even L. Afterwards I ended up finding the exact same hoodie for $15 on Shein. Was a huge let down.

I ordered the shark hoodie and the thing that came was god awful it I ordered size XXL because the site recomended to order one or two sizes bigger and when I opened the package it was maybe M The material was very bad and plastic like, the hoodie strings were yellowish for some reason, the hood was tiny honestly the biggest scam possible don't order no matter what or order at your own risk.

I never received my packages. I have emails of me asking them to refund my package. They told ME to contact the shipping company and fill out a lost package form via USPS. I went as so far to call USPS who said there was no package. AND THEN KAWAIIES proceeded to tell me to file a police report for stolen package??

I spent $70.20 on the purchase I never received. I communicated with ‘Charlie’ via email and it was just them stalling and telling me the company will look into it. This company is a fraud DO NOT PURCHASE YOU ARE WASTING YOUR MONEY!! I never got a reshipment either because they stated they needed to do an investigation on their end. Guess their investigation on their end is still pending since November 4th 2022