Fantastic desk lamp, bargain in the sale, only loses 1 star as the base pole is not movable , would be good if you could twist it so it has 360° movability. Fast delivery and good settings on brightne... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a fantastic experience with Katie Barnes tool range, I’ve done courses, I’ve purchased big life changing products for my beauty business, I’ve tried things and stepped out of my comfort zone.... See more
From start to finish - top service! Their social media approach focuses so well on how to's and why you need their products without being pushy or salesy. They also respond to every comment which is... See more
Russian manicure in person course The course was taught at kb hq, with kucy price being the educator. Lucy was so full if knowledge, and made me feel at ease. No question was a silly question... See more
4.3
Excellent
221 reviews
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Hasn’t replied to negative reviews
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Terrible customer service
Terrible customer service. As a first time customer I was very disappointed with their lack of support or understanding and willingness to come to a mutual agreement on a mistake purchase . I would never shop with them when there are so many better nail company's with excellent customer service.
5 December 2024
Unprompted review
Amaaaaaazing 💅
Absolute fantastic Nail tools the best quality you can buy.
Staff are so friendly helpful & polite.
Not to mention such friendly & welcoming tiktok lives with nail tutorials.
Amazing company 🖤
11 December 2024
Unprompted review
Reply from Katie Barnes Tool Range & Education
Thank you so much for your wonderful review! 🖤 It means the world to us to hear that you love our tools and that our team has been friendly and helpful. We’re so glad you enjoy our TikTok lives too. Creating a welcoming and educational space for nail techs is something we’re really passionate about!
Your support and kind words truly made our day. We appreciate you being part of the KB community and look forward to bringing you even more amazing tools and tutorials!
HIGHLY RECOMMEND
I own everything Katie Barnes sells and I completely love each and every single item. The quality is out of this world, the customer service is outstanding and all staff are incredible highly recommended
11 December 2024
Unprompted review
Reply from Katie Barnes Tool Range & Education
What an amazing review—thank you so much! It’s incredible to hear that you love every single KB product, and it truly means the world to us to have your support.
We take great pride in offering top-quality tools and outstanding customer service, so knowing that we’ve met your expectations is the best feedback we could ask for! Your recommendation means everything, and we’re so grateful to have you as part of the KB community.
If you ever need anything, we’re always here to help!
Love this brand!
I've bought multiple tools and products from Katie, I've attended a few courses with her too and everything has been top quality! Highly recommended
10 September 2024
Unprompted review
Reply from Katie Barnes Tool Range & Education
Thank you so much for your kind words and support! It means the world to us to hear that you love our tools, products, and courses. We’re so happy you’ve had a great experience with KB, and your recommendation truly means everything!
We’re always here to provide the best quality and education, and we can’t wait to see what you achieve with your tools and skills!
Faulty efile and curved cuticle scissors
I’ve just ordered a new efile from a different company after numerous faults with my own, the silver dial fell off within a month of purchasing, this didn’t effect the actual use of the efile so I let that one slide, then the wires kept breaking, I have had two sent out as a replacement within the first year and have since purchased another two myself as it continues to cut out power. I’ve also purchased a total of 3 curved cuticle scissors to which all three have snapped. After emailing the company I was told this was down to my own pressure using them. I have since learnt from other nail techs that both the efile and the scissors is an ongoing issue with this brand. I have purchased the magpie cuticle scissors and have been using them without any issues whatsoever.
Really disappointing when the company patronise nail techs about their incorrect use of the item yet reviews from others state the same ongoing issues.
A real shame for me as the drill bits and kink sanding bands I enjoy using but won’t be purchasing any more equipment or tools sadly.
19 October 2024
Unprompted review
Reply from Katie Barnes Tool Range & Education
Thank you for sharing your feedback. We’re really sorry to hear about your experience and completely understand your frustration.
Regarding the curved cuticle scissors, we want to reassure you that we do not place blame on nail techs. Our goal is always to provide guidance on correct usage, as these scissors function differently from nippers. Unlike nippers, which are more robust and bulky in the way these are held and used, our scissors have a delicate precision design and do not require significant hand pressure. To prevent metal fatigue, they should only be held on the reinforced area of the handle, rather than the thinner sections. We appreciate that this may take some adjustment for those used to working with nippers, which is why we always aim to provide clear usage advice.
With regard to your e-file concerns, we’re sorry for any issues you experienced. We always strive to ensure our products meet the highest quality standards and take all feedback seriously. We would love the opportunity to investigate this further to understand what went wrong in your case as if this was a fault with the E-file we would usually request this is sent back to us for investigation.
We truly appreciate that you have enjoyed using our drill bits and mini sanding bands, and while we’re disappointed to hear you won’t be purchasing more tools from us, we do value your honest feedback. If there’s anything we can do to support you further, please don’t hesitate to reach out.
Kind Regards
Katie Barnes Customer Service
The Katie Barnes gloves are the best…
The Katie Barnes gloves are the best I’ve ever had & I won’t use any others. Being able to have them on a subscription is so helpful too because as a busy nail tech it’s one thing I don’t have to think about. Customer service is also fab, they are always happy to help
13 September 2024
Such a great company!
Such a great company! Awesome products and customer service. Highly recommend!
30 September 2024
Unprompted review
5 * from start to finish
5 * from start to finish
Excellent c/s
Fantastic support
Lots of ongoing offers and deals
Attended training with KB, which would also highly recommend
1 October 2024
Unprompted review
All Katie’s tools are amazing
All Katie’s tools are amazing. I love the cuticle scissors. Training is great as well. Excellent customer service!
Highly recommended +++
24 September 2024
Brilliant masterclasses
The team are always so helpful and master classes are well worth the money, very thorough and informative 💜
24 September 2024
The best!
Brilliant!
Amazing tools and customer service to match.
The tools and e-file are game changers and the online training with lifetime access is very informative.
I wouldn’t go anywhere else for my tools! 🫶🏼
10 September 2024
Unprompted review
Amazing company and amazing products…
Amazing company and amazing products would highly recommend x
26 September 2024
Unprompted review
As a busy nail tech
As a busy nail tech, protecting myself is so important & the Katie Barnes gloves are the best! I have them on subscription so they just come out to me automatically, one less thing to think about. I won’t go anywhere else for my gloves as there really is no comparison, anything else just feels thin & flimsy and doesn’t give the same level of protection as Katie’s gloves. On top of that, the customer service is fab, with Katie herself dealing with any queries you may have. Great products AND great service.
19 September 2024
Unprompted review
Efile fixed promptly
Great communication and quickly fixed efile, highly recommend customer service was 10/10 thank you again
19 September 2024
Unprompted review
5 in 1 efile bit medium
Love this company! Everything you need to prep the nails for great retention!! Amazing!
9 September 2024
Unprompted review
Team are amazing and super…
Team are amazing and super understanding. Customer service is on it! They are always trying to help you with any questions you might have. Creator bundles and mystery boxes are super fun to receive and the reveal is always anticipating! 10/10
20 September 2024
Unprompted review
A customer for life….
I started using Katie’s tools a few years ago, my love began with the cuticle scissors and developed from there through the entire range and education platform. Katie is such a lovely and supportive person and her customer service is faultless.
18 September 2024
Unprompted review
I love Katie Barnes tools
I love Katie Barnes tools. I bought the e-file with a full kit of bits. The efile is great and I’m very pleased w my choice. The customer service is amazing and it’s very supportive they always sort things out for me. The pedi kit is fantastic I can’t live without, the results are amazing and the cuticle scissors are my new fave tool. Love this brand
16 August 2024
Unprompted review
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