Karen Millen Reviews 

Personally, after this experience, I would be very cautious about ordering from Karen Millen, Coast or Debenhams, Boo Hoo online again due to the stress caused by the returns and refund process.
I did eventually receive my refund from Karen Millen, but the process was extremely stressful and slow.

My return was delivered to their warehouse on 8 May, but for quite some time I received very little meaningful communication and became increasingly concerned after reading many similar reviews online. It was only after I informed them that I had opened a dispute with my bank that I finally started receiving proper responses to my emails and updates regarding my refund.

Eventually I received confirmation that the refund had been processed and the money did arrive, although deductions were made for delivery and Seel protection. I personally do not recall selecting the Seel option during checkout, so this was frustrating to discover when my refund arrived.

My advice to other customers would be:

keep all return tracking proof
save screenshots and emails
monitor your bank account carefully
and escalate through your bank promptly if communication becomes unclear.

Absolute rip off company, excessive extra postage costs if you don’t untick the box for “safer postage” the charges are ridiculous, and the customer service is a total waste of time, companies like this don’t deserve the business would not use again

It was a bit tricky to return my item but Jade was of great help, she made is easy explain and done the process all I had to do is to scan a barcode and send the parcel back in the post office. Thanks

My money has been taken. In December 2025, I purchased some dresses through Klarna and returned all items to KM. They refunded me with gift vouchers, which I did not request. I was blocked from reporting the return to Klarna, resulting in full payments being taken for items I no longer possess. I find this situation appalling. I lodged a complaint with Klarna, who promised to seek a resolution. I also complained to KM, but it was a complete waste of time. I genuinely cannot comprehend how companies like KM consider this to be acceptable.

The worst service ever.
I bought a hat for my mum. I didn't want to register or anything, so i just used applepay to pay. They only added the premium delivery service, and although the online distance selling regulations say you have 14 days to change your mind... Karen Millen refused to give me back my money or cancel the order - just minutes after i realised what they had done.
Customer care isn't of a high quality. They just said i'd selected it, added it to basket in 3 steps (when I hadn't - they'd added it on as the standard option on applepay) . They are above the law, and I would have paid for delivery, but not a years worth!!
NOT HAPPY :-(

I contacted customer service via social media and my query was answered within minutes even after 7pm. Thank you to Kai for resolving my issue so quickly.

I accidentally sent a high value Barbour coat back to Karen Millen through their returns service. I contacted them the very same day I sent it, explained what had happened, and asked if they could help before it reached their warehouse.
At first, their short replies made me think they understood the situation and that someone would look out for it once it arrived. Looking back, it now feels like I was just being given quick template responses and brushed off.
The tracking showed the parcel had arrived with them, but after weeks of chasing, I was simply told they could not find it and could not help any further.
I completely accept that sending the wrong item was my mistake, but I gave them notice straight away and did everything I could to help them locate it. A tracked parcel showing as delivered into a returns warehouse should not simply disappear without a proper investigation or explanation.
There seemed to be no real effort to investigate, no proper escalation, and then they stopped replying altogether.
Absolutely no proactivity, no forward thinking, and no care. That is what sets Karen Millen’s abysmal customer service apart.
My family have bought from Karen Millen regularly, so this has been really upsetting. Mistakes happen, but the way this was handled felt cold, dismissive and very poor for a brand like this.

Its been three months they decided to process my refund through a gift voucher. I have been back and forth no phone number they keep saying the same thing throigh facebook messanger. What a joke. Noone listens. I want my money back please. Very disappointed with their service

My wife ordered a dress from u so first of all the original price was under 200 dollars and by the time I actually checked out it somehow costed me 241 it felt like I got scammed then when it arrived the coloring was different and it was a cheapish material so I returned it and they gave me back under 200 bucks so all in all a complete waste of time and money

I had an issue with my purchase and contacted customer service
Jade responded to my query and was incredibly helpful and supportive
She made the process quick and easy
Thank you Jade!

I have purchased from Karen Millen previously and generally found the products good quality, albeit very expensive. However, my recent experience with customer service was extremely disappointing.
I purchased a jumpsuit for my wife that is frequently out of stock. Directly on the product page, a 20% discount code was advertised underneath the item price, yet the code would not apply at checkout. My 25% Blue Light Card discount also failed to work.
When I contacted customer services and provided screenshots clearly showing the promotion displayed on the item page, I was simply told the item “was not part of the promotion”. The responses received were dismissive and inconsistent, despite the evidence provided.
Had the item not been so difficult to obtain in stock, I likely would have cancelled the purchase entirely.
Very disappointing experience from a premium-priced retailer.

Hi today I am giving KM 5 stars as Jade at customer services was excellent. They resolved my issue very quickly.
The quality of clothes is superb, outstsnding actually. I wish I knew they did larger sizes much sooner. Allison, Glasgow

Having ordered three separate items from Karen Millen over the last five months I am surprised to see so many negative reviews. This has not been my experience at all.
Both coats I ordered were delivered in perfect condition, neither creased, nor crumpled and both were excellent quality and extremely stylish. I also ordered jeans which I have worn quite consistently and these jeans retain their shape better than any jeans I have previously purchased and believe me there have been many. All of these pieces were delivered within 48 hours.
I really like the quality and style of Karen Millen clothing and very much enjoy shopping there.

The prompt and excellent customer service cannot be beat! Jade W. was so very helpful, professional, and pleasant. Karen Millen has earned a new customer for life.

I have to say, Kai was incredibly helpful with regards to my online returns very professional and pleasant

Orders arrived wrapped up in cheap plastic bags including boots and sandals. Sandals damaged. Dresses were not good quality. It felt like I ordered from Temu! The belt that came with a dress came folded and left wrinkled marks on it- disappointing. The boots that's supposed to be Wallis brand doesn't even have any name on it very generic.
It'll be the last time I'll order from Karen Millen again .

Bought a £400 dress for my mum for my wedding and it came damaged. I tried to get help from there customer services and they were terrible. I have returned the dress over 2 weeks ago and they are refusing to give me my money back. DO NOT USE THIS COMPANY.

It is not the same Karen Millen as it used to be

I placed an order and I expected the delivery in 2-3 working days. It took over 14 days to arrive so was too late for the holiday I wanted it for. Really annoying too that I had to pay to return the item too.

I will never buy from them again. The customer service was useless just kept telling me to wait.

You originally paid Karen Millen £25.23 GBP on
23 April 2026. View receipt
Refund total
Refund from
£13.25 GBP
£12 deducted; postage £4.99, protected delivery charge £2.99 and a restock cost of £4.
I accept the loss of the postage but the rest is outrageous and I won’t buy from them again.