Kaplan International Languages Reviews 

3,802
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the teachers for being patient, helpful, and creating a fun, interactive learning environment that makes studying very effective. People also love the central school locations, noting they are close to major tourist attractions and surrounded by beautiful, friendly cities where everyone feels welcome. Some reviewers were not happy with certain accommodation arrangements, delayed schedules, and slow bureaucratic processes during the initial enrollment. A few customers also noted minor problems with class organization, such as unexpected schedule changes and frequent teacher substitutions during the week.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that teachers and support teams are very kind... See more

User experience

Consumers find user_experience to be positive, highlighting an amazing journey where they met wonderful... See more

Location

People report positive experiences with location, highlighting schools situated in beautiful buildings across... See more

Service

Clients share positive opinions on service, noting that the staff is extremely friendly and supportive.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the support team and teachers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more

Rated 5 out of 5 stars

It has been a pleasure attending Kaplan Liverpool. Sadly my journey has ended, but I know that in Liverpool I left a lot of myself and earned much from other people. The school is great the professo... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,802)

337 reviews in the last 12 months

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Rated 1 out of 5 stars

UNFAIR BUSINESS PRATICE: legalized scam at the customer’s expense

In April, I booked a study stay in Los Angeles with Kaplan International (booking handled by Alpadia), paying in advance for a modern residence, close to the school, with a private bathroom.

Four days before departure, they emailed me claiming that, due to a so-called “technical emergency”, my room was no longer available.
No proof, no equivalent alternative: they offered me a homestay miles away, with a shared bathroom and in a less safe area.

In practice, they put you in front of a last-minute fait accompli so you can’t cancel without penalties. It’s a calculated use of contract clauses: they themselves create the condition that allows them to keep money they shouldn’t.

The result? Only a 60% refund. The remaining 40% was kept as a “penalty” for not giving notice — a notice that they made impossible to give.
If this isn’t contractual abuse, I don’t know what is.

It feels like I ran into a well-oiled mechanism designed to take your money without delivering what you paid for.
Zero transparency, zero respect for the customer. Never again.

29 July 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hello, could you get in touch to discuss your concerns directly? From our records we're not sure you're a former student of ours, but we'd like to clear up any confusion and see if there's any way we can help. . Please send your student ID to ki.feedback@kaplan.com and we’ll be in touch shortly.

Rated 3 out of 5 stars

Edinburgh Kaplan, not that good

Edinburgh Kaplan

Pros

My experience was really short, just a week. However, the two teachers I met were really good, although one of them is not a native speaker.
Good teaching, good methodology.

International classes: students from various countries

Some cons

I was first in a class of 17 (seventeen !!) people, all at least 35 years younger than me. When I asked to be moved, I got into a more mixed class, lower level though, but always 17 people!!!

Family: they didn't really care about me; I always ate alone, had and made my breakfast alone, they spoke a really peculiar language (some sort of English mixed with possibly some slang or dialectal words) I could not always understand.

26 July 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Damiana, thank you for taking the time to share your feedback about your week at Kaplan Edinburgh.

We're pleased to hear that you found our teachers effective and appreciated their teaching methodology. Our international classroom environment is indeed one of the aspects we value, as it provides diverse cultural perspectives and learning opportunities.

Regarding the class size of 17 students, we acknowledge this is larger than ideal and can impact the learning experience, particularly for students seeking more personalized attention. We strive to keep classes smaller when possible, and we appreciate your feedback on this matter.
We're sorry to hear about the age gap you experienced in your initial class. We're glad we were able to move you to a more mixed class.

Your experience with your host family is concerning. Our homestays should provide a welcoming, inclusive environment where students feel comfortable and cared for. The language barrier you experienced with the local dialect is unfortunate, and we regret that you felt isolated during mealtimes. We'll address this feedback with our accommodation team to ensure host families are better prepared to welcome and engage with their guests.

Thank you for sharing your experience. Your feedback helps us improve our services for future students.

Best regards,
The Kaplan Team

Rated 5 out of 5 stars

Kaplan Liverpool 30+

My experience at Kaplan Liverpool 30+ was amazing!
I spent 6 weeks there and really improved my English and gained a lot of confidence.
No negative points at all!
Big thanks to the whole Kaplan Liverpool team each of you made this experience so special.
And a special shoutout to my teacher Ana – you’re the best!

30 June 2025
Unprompted review
Rated 3 out of 5 stars

Kaplan London

Pros:
The location of the college is excellent; you can easily reach anywhere in London.
If you are in a higher-level class, such as C2 or a Cambridge exam class, you are more likely to have better teachers.

Cons:
I believe that some teachers lack the necessary techniques to teach the language effectively.
Given that the college is located in central London, I expected them to have more qualified teachers and to offer more social events.
Additionally, we never used the coursebooks in class, which made it harder to track students' progress.

1 August 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Cihan, thank you for your feedback about Kaplan London. We appreciate you taking the time to share both the positive aspects and areas where you feel we can improve.

We're pleased that you found our central London location convenient and that you had positive experiences with teachers in our higher-level and Cambridge exam preparation classes.

Regarding your concerns about teaching quality in other levels, all our teachers are qualified language instructors, though we recognize that teaching styles and approaches can vary. We continuously invest in professional development for our teaching staff to ensure consistent quality across all levels.

Your comment about the social program is noted. We do offer various activities and events, though we acknowledge that the frequency and variety may not always meet every student's expectations. We'll review our social calendar to ensure we're maximizing opportunities for students to engage with London's cultural offerings.

Concerning the coursebooks, our teachers often supplement or adapt materials based on the specific needs and dynamics of each class. However, we understand that consistent use of coursebooks can help students track their progress more clearly, and we'll review how we can better balance flexibility with structure.

Thank you for your constructive feedback. It helps us identify areas where we can enhance the learning experience for all our students.

Best regards,
The Kaplan Team

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